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Voice Analyst Jobs (NOW HIRING)

Leidos

Enterprise Voice Engineer III

Shiloh, IL · On-site

$73K - $132K/yr

Analyze and resolve remote site registration, signaling and media problems. Validate change requests and ensure accuracy. Perform fault analysis and configuration of voice subscribers, call handlers ...

EROS Technologies, Inc.

Voice Engineer

Denver, CO · On-site

... Analyzing documentation, process information, technical configurations, or other client provided ... voice, video) networks Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio ...

ServiceTitan

Voice Operations Engineer

Glendale, CA · On-site +1

Lead post-incident reviews and drive root-cause analysis to prevent recurrence. * Collaborate with customer support teams to resolve voice-related customer escalations, providing deep technical ...

Leidos

Enterprise Voice Engineer III

Shiloh, IL · On-site

$73K - $132K/yr

... analysis and configuration of voice subscribers, call handlers and call routing rules. • Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules. Basic ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Strong communication skills for documentation, requirements analysis, and customer interaction ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Strong communication skills for documentation, requirements analysis, and customer interaction ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Strong communication skills for documentation, requirements analysis, and customer interaction ...

Sandy Mac Evolution

Voice and Video Engineer

Doral, FL · On-site

$130K/yr

... analyze usage, and identify opportunities for optimization. • Implement and maintain security measures for voice and video platforms. • Conduct root cause analysis for incidents and support ...

Leidos

Enterprise Voice Engineer II

Shiloh, IL · On-site

$59K - $106K/yr

The Enterprise Voice Engineer will perform sustainment, maintenance, Problem and Change management ... Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling ...

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How much do voice analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for voice analyst in the United States is $35.97, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $42.07 per hour, depending on experience, location, and employer.

What does a communications analyst do?

A communications analyst evaluates and improves an organization’s communication strategies, often analyzing data to assess message effectiveness and audience engagement. They may use tools like surveys, analytics software, and communication platforms to develop clear, targeted messaging and ensure consistent information flow. Strong analytical skills and understanding of communication channels are essential for this role.

How to become a Voice Analyst?

To become a Voice Analyst, individuals typically need a bachelor's degree in linguistics, speech pathology, or a related field. Developing skills in audio analysis, familiarity with voice analysis software, and understanding speech patterns are important, and some roles may require certification or specialized training in voice or audio analysis techniques.

What are the key skills and qualifications needed to thrive in the Voice Analyst position, and why are they important?

To thrive as a Voice Analyst, you typically need skills in acoustic analysis, speech signal processing, and data interpretation, often supported by a degree in linguistics, computer science, or a related field. Familiarity with specialized software like Praat, MATLAB, or speech recognition systems, as well as certifications in speech analytics or audio technology, are commonly required. Attention to detail, analytical thinking, and effective communication are important soft skills for analyzing complex vocal data and presenting findings. These competencies enable Voice Analysts to deliver accurate insights, support voice technology development, and enhance user experiences by interpreting voice data effectively.

What skills does a Voice Analyst need?

A Voice Analyst needs strong analytical skills to interpret voice data accurately and proficiency with speech analysis tools and software. Good communication skills and attention to detail are essential, along with a background in linguistics, audio engineering, or related fields. Familiarity with data privacy standards and the ability to work independently or as part of a team are also important.

What is a Voice Analyst job?

A Voice Analyst is responsible for monitoring, analyzing, and optimizing voice communication systems within an organization. They ensure the efficiency, quality, and security of voice networks, including VoIP and traditional telephony systems. Their duties may include troubleshooting call quality issues, configuring phone systems, and working with vendors to enhance performance. Voice Analysts often collaborate with IT and network teams to maintain seamless voice communications.

What are some typical challenges Voice Analysts face in their daily work?

Voice Analysts often encounter challenges such as handling large volumes of diverse voice data, distinguishing subtle variations in speech patterns, and ensuring data privacy and compliance with regulations. They may also need to troubleshoot technical issues with audio hardware or software and adapt analyses to multiple dialects or languages. Collaboration with cross-functional teams—including engineers, product managers, and UX designers—is common to interpret analysis results and provide actionable recommendations. Overcoming these challenges requires both technical expertise and strong problem-solving abilities, making continuous learning and adaptability key parts of the role.

What jobs can you do with your voice?

Voice analysts work in fields such as speech recognition, telecommunications, and audio analysis, where they evaluate and improve voice quality, clarity, and patterns. They often use specialized software and may require knowledge of linguistics, acoustics, or signal processing. These roles can involve remote work, flexible schedules, and certifications in relevant technical areas.
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Voice Analyst jobs near you

Enterprise Voice Engineer

P W Communications Inc

Scott Air Force Base, IL • On-site

$52K - $56K/yr

Full-time

Re-posted 3 days ago

Job description

Location: Scott Air Force Base, Illinois
Category: Network Administration and Ops
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Top Secret/SCI
Sector: Digital Modernization


Required:

U.S. Citizenship

Active Top Secret/SCI Security Clearance


Description

Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided capabilities and services.

We are seeking an Enterprise Voice Engineer in Scott AFB, IL. The Enterprise Voice Engineer will perform sustainment, maintenance, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of DISA Voice Services.

Primary Responsibilities

  • Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure.
  • Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video, and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
  • Perform system maintenance, support capacity planning activities, and complete configuration change actions and documentation efforts.
  • Configure and implement calling search spaces, route plans, route partitions, route lists, and device profiles.
  • Configure Cisco or Juniper routing and switching devices.
  • Support distributed firewall infrastructure.
  • Provide input in the development of technical policy, work instructions, and reporting in support of an enterprise IP telephony network.
  • Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
  • Analyze and resolve remote site registration, signaling, and media problems.
  • Configure route plans, route lists, device profiles, calling search spaces, and route partitions.
  • Validate change requests and ensure accuracy.
  • Perform fault analysis and configuration of voice subscribers, call handlers, and call routing rules.
  • Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.

Basic Qualifications

  • Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
  • Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent to meet requirement.
  • Experience with one or multiple Cisco, Avaya, or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC), and Avaya Aura Application Server.
  • Expertise in SIP internetworking signaling and call flow.
  • Demonstrable experience of advanced fault analysis to isolate and diagnose network problems for routing, switching, security and large scale voice implementations.
  • Currently possess an active Top Secret/SCI security clearance.

Additional Desired Qualifications

  • Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
  • Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches.
  • Experience with Oracle SBCs and other voice media gateway appliances.
  • Experience supporting distributed firewall infrastructure.
  • Experience creating/supporting IPSec MPLS VPN infrastructure.
  • Experience implementing and supporting BGP routing protocols.
  • Experience designing, configuring, and troubleshooting QoS classification, marking, and prioritization of network traffic (voice, critical applications, etc.).
  • Familiarity with IPSec implementation and troubleshooting.

PW Communications is a woman-owned, military-friendly firm that specializes in DoD contract support and proposal/document preparation for Federal contractors. For over 20 years, we have served as the premiere source in providing solutions to complex problems that face our clients daily. PW Communications’ staff is renowned as leaders in consultancy, and that is exactly why our clients trust us as THE source in handling mission essential needs.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.