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Voice Analyst Jobs in Raleigh, NC (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP ...

Jobtailor

Product Analyst

Raleigh, NC · On-site

$110 - $140/hr

* Analyze product requirements for the Clinisys Laboratory Solution (CLS) * Document detailed ... Represent the Voice of Customer through client engagement and validation * Lead cross-functional ...

AmNet Services, Inc.

Systems Analyst - II

Cary, NC · On-site

Provides technical and/or analytical support to work on a wide range of UCCaaS customer repair ... Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, ...

Eliassen Group

Systems Analyst

Durham, NC · On-site

$45 - $50/hr

Hybrid Onsite Every Other Week in Durham, NC Our client seeks a Systems Analyst to bridge business ... voice screening as part of your application process. These tools assist our hiring teams in ...

Bandwidth

Global Billing Analyst

Raleigh, NC · On-site

$46K - $62K/yr

The voice, messaging, and emergency services infrastructure behind the brands and apps you use ... The Global Billing Analyst I would be responsible for performing overall customer billing support ...

Bandwidth

Global Billing Analyst

Raleigh, NC

$46K - $62K/yr

The voice, messaging, and emergency services infrastructure behind the brands and apps you use ... The Global Billing Analyst I would be responsible for performing overall customer billing support ...

New

Bandwidth

Global Billing Analyst

Raleigh, NC · On-site

$46K - $62K/yr

The voice, messaging, and emergency services infrastructure behind the brands and apps you use ... The Global Billing Analyst I would be responsible for performing overall customer billing support ...

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Voice Analyst information

See Raleigh, NC salary details

$15

$34

$64

How much do voice analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for voice analyst in Raleigh, NC is $34.93, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $40.87 per hour, depending on experience, location, and employer.

What is a voice analyst?

A Voice Analyst is responsible for monitoring, analyzing, and optimizing voice communication systems within an organization. They ensure the efficiency, quality, and security of voice networks, including VoIP and traditional telephony systems. Their duties may include troubleshooting call quality issues, configuring phone systems, and working with vendors to enhance performance. Voice Analysts often collaborate with IT and network teams to maintain seamless voice communications.

What are the key skills and qualifications needed to thrive as a voice analyst?

To thrive as a Voice Analyst, you typically need skills in acoustic analysis, speech signal processing, and data interpretation, often supported by a degree in linguistics, computer science, or a related field. Familiarity with specialized software like Praat, MATLAB, or speech recognition systems, as well as certifications in speech analytics or audio technology, are commonly required. Attention to detail, analytical thinking, and effective communication are important soft skills for analyzing complex vocal data and presenting findings. These competencies enable Voice Analysts to deliver accurate insights, support voice technology development, and enhance user experiences by interpreting voice data effectively.

What are some typical challenges voice analysts face in their daily work?

Voice Analysts often encounter challenges such as handling large volumes of diverse voice data, distinguishing subtle variations in speech patterns, and ensuring data privacy and compliance with regulations. They may also need to troubleshoot technical issues with audio hardware or software and adapt analyses to multiple dialects or languages. Collaboration with cross-functional teams—including engineers, product managers, and UX designers—is common to interpret analysis results and provide actionable recommendations. Overcoming these challenges requires both technical expertise and strong problem-solving abilities, making continuous learning and adaptability key parts of the role.

What are popular job titles related to Voice Analyst jobs in Raleigh, NC?

For Voice Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Voice Analyst jobs in Raleigh, NC look for?

The top searched job categories for Voice Analyst jobs in Raleigh, NC are:

Voice Analyst jobs near you
Infographic showing various Voice Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,654 per year, or $34.9 per hour.

Director of Engineering, Voice Platform (Individual Contributor)

Durham, NC • On-site

Fidelity Investments
Investment Management and Consulting Services • 10K+ employees

8.7

Company rating: 8.7 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

16th of 152 rated financial services

People enjoy working here

Good employer

Recommended by students

Learn more about Fidelity Investmentsexternal

$244K/yr

Full-time

Posted 9 days ago

Job description


Note: Fidelity will not provide immigration sponsorship for this position.
The Role
Fidelity is building its next generation contact center platform to deliver highly reliable, intelligent, and scalable customer engagement. We are seeking a Director of Engineering to help design, build and operate its voice platform foundation.
This is a senior, hands-on engineering role within the Voice Platform team. You will provide deep technical leadership while actively designing, coding, integrating, testing and troubleshooting production voice services built primarily on Kamailio and FreeSWITCH. You will shape the voice platform architecture, establish engineering standards, solve the most complex real-time communications challenges, and mentor engineers across the team. Success requires both both deep telecommunications expertise and the ability to build software and platform capabilities that can be consumed through APIs, events, configuration and reusable services.
Key Responsibilities
  • Contribute to voice/telephony services architecture and build the programmable voice platform supporting inbound, outbound, transferred, conferenced, and multi-party contact center interactions

  • Design and implement carrier-grade SIP signaling and media-processing capabilities using Kamailio and FreeSWITCH.

  • Remain deeply hands-on, contributing to production code, configurations, automation, prototypes, technical designs, test frameworks, and operational tooling.

  • Platform design for SIP routing, session control, media services, conferencing, recording, playback, DTMP, codec negotiation, transcoding, and call-state management.

  • Develop reusable voice services and APIs that abstracts underlying telephony and enable teams to safely consume voice capabilities.

  • Build and optimize Kamailio routing logic, transcation handling, registration, toplogy hiding, load balancing, failover, authentication, and security controls.

  • Build and extend FreeSWITCH applications, dial plans, modules, event itegrations, media services, and call-control capabilities.

  • Design for high availability, geographic redundancy, horizontal scalability, fault isolation, graceful degradation, and disaster recovery.

  • Establish observability standards for the voice platform.

  • Provide team technical leadership through design reviews, code reviews, mentoring, and direct participation in complex engineering work.

  • Partner closely with architecture, product management, contact center engineering teams, security, networking, and quality engineering.

  • Participate in production support and incident response for critical voice platform services.

Required Qualifications
  • Bachelor's of master's degree in computer science, electrical engineering, or related technical discipline or equivalent practical experience.

  • 10+ years of software development experience with significant experience in voice, telephony, realt-time communications, or programmable communications services.

  • 5+ years of hands-on production experience with FreeSWITCH and Kamailio.

  • Deep understanding of FreeSWITCH architecture and hands-on experience configuring, extending, embedding or integrating FreeSWITCH in production systems

  • Deep understanding of Kamailio architecture and SIP-routing configuration.

  • Experience integrating Kamailio with FreeSWITCH clusters, carriers, and SBCs.

  • Expert-level understanding of voice protocols.

  • Familiarity with session border controllers and telecomunicaions security patterns.

  • Strong software engineering skills in C, C++, Java, or Go.

  • Experience developing distributed, event-driven, real-time, and low-latency services.

  • Experience with relational and non-relational databases, distributed caches, and high-volume event processing.

  • Experience deploying and operating voice workloads in Cloud, hybrid-cloud, or geographically distributed environments.

  • Proven experience mentoring senior engineers and raising engineering standards across teams.

  • Hand-on experience with AI-assisted software development tools to accelerate implementation, testing, documentation, and troubleshooting while maintaining engineering quality and security standards.

  • Demonstrated ownership of production services, including incident response, root-cause analysis, remediation, and continuous reliability improvements.

Preferred Qualifications
  • Experience developing or modifying native FreeSWITCH modules or extensions in C or C++

  • Experience building or operating a large-scale CCaaS, CPaaS, UCaaS, or carrier voice platform.

  • Experience building voice capabilities for contact center workflows.

  • Experience with telcom fraud protection, STIR/SHAKEN, call authentication, and abuse prevention controls.

  • Experience with voice analytics, speech recognition, text-to-speech, real-time transcription, media streaming, or AI enabled voice applications.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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