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Voice Analyst Jobs in Raleigh, NC (NOW HIRING)

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

Monitor and resolve network and voice incidents, including proactive performance analysis and operational troubleshooting. * Manage network and voice infrastructure projects from planning through ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

Monitor and resolve network and voice incidents, including proactive performance analysis and operational troubleshooting. * Manage network and voice infrastructure projects from planning through ...

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP ...

Eliassen Group

Systems Analyst

Durham, NC · On-site

$45 - $50/hr

Hybrid Onsite Every Other Week in Durham, NC Our client seeks a Systems Analyst to bridge business ... voice screening as part of your application process. These tools assist our hiring teams in ...

Eliassen Group

Systems Analyst

Durham, NC · On-site +1

$45 - $50/hr

Hybrid Onsite Every Other Week in Durham, NC Our client seeks a Systems Analyst to bridge business ... voice screening as part of your application process. These tools assist our hiring teams in ...

AmNet Services, Inc.

Systems Analyst - II

Cary, NC · On-site

Provides technical and/or analytical support to work on a wide range of UCCaaS customer repair ... Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, ...

Eliassen Group

Systems Analyst

Durham, NC · On-site

$45 - $50/hr

Hybrid Onsite Every Other Week in Durham, NC Our client seeks a Systems Analyst to bridge business ... voice screening as part of your application process. These tools assist our hiring teams in ...

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Voice Analyst information

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$15

$34

$64

How much do voice analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for voice analyst in Raleigh, NC is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $40.91 per hour, depending on experience, location, and employer.

What does a communications analyst do?

A communications analyst evaluates and improves an organization’s communication strategies, often analyzing data to assess message effectiveness and audience engagement. They may use tools like surveys, analytics software, and communication platforms to develop clear, targeted messaging and ensure consistent information flow. Strong analytical skills and understanding of communication channels are essential for this role.

How to become a Voice Analyst?

To become a Voice Analyst, individuals typically need a bachelor's degree in linguistics, speech pathology, or a related field. Developing skills in audio analysis, familiarity with voice analysis software, and understanding speech patterns are important, and some roles may require certification or specialized training in voice or audio analysis techniques.

What are the key skills and qualifications needed to thrive in the Voice Analyst position, and why are they important?

To thrive as a Voice Analyst, you typically need skills in acoustic analysis, speech signal processing, and data interpretation, often supported by a degree in linguistics, computer science, or a related field. Familiarity with specialized software like Praat, MATLAB, or speech recognition systems, as well as certifications in speech analytics or audio technology, are commonly required. Attention to detail, analytical thinking, and effective communication are important soft skills for analyzing complex vocal data and presenting findings. These competencies enable Voice Analysts to deliver accurate insights, support voice technology development, and enhance user experiences by interpreting voice data effectively.

What skills does a Voice Analyst need?

A Voice Analyst needs strong analytical skills to interpret voice data accurately and proficiency with speech analysis tools and software. Good communication skills and attention to detail are essential, along with a background in linguistics, audio engineering, or related fields. Familiarity with data privacy standards and the ability to work independently or as part of a team are also important.

What is a Voice Analyst job?

A Voice Analyst is responsible for monitoring, analyzing, and optimizing voice communication systems within an organization. They ensure the efficiency, quality, and security of voice networks, including VoIP and traditional telephony systems. Their duties may include troubleshooting call quality issues, configuring phone systems, and working with vendors to enhance performance. Voice Analysts often collaborate with IT and network teams to maintain seamless voice communications.

What are some typical challenges Voice Analysts face in their daily work?

Voice Analysts often encounter challenges such as handling large volumes of diverse voice data, distinguishing subtle variations in speech patterns, and ensuring data privacy and compliance with regulations. They may also need to troubleshoot technical issues with audio hardware or software and adapt analyses to multiple dialects or languages. Collaboration with cross-functional teams—including engineers, product managers, and UX designers—is common to interpret analysis results and provide actionable recommendations. Overcoming these challenges requires both technical expertise and strong problem-solving abilities, making continuous learning and adaptability key parts of the role.

What jobs can you do with your voice?

Voice analysts work in fields such as speech recognition, telecommunications, and audio analysis, where they evaluate and improve voice quality, clarity, and patterns. They often use specialized software and may require knowledge of linguistics, acoustics, or signal processing. These roles can involve remote work, flexible schedules, and certifications in relevant technical areas.
What are the most commonly searched types of Voice Analyst jobs in Raleigh, NC? The most popular types of Voice Analyst jobs in Raleigh, NC are:
What are popular job titles related to Voice Analyst jobs in Raleigh, NC? For Voice Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Voice Analyst jobs in Raleigh, NC look for? The top searched job categories for Voice Analyst jobs in Raleigh, NC are:
Voice Analyst jobs near you
Network & Voice Engineer

Network & Voice Engineer

Apex Tool Group, LLC

Apex, NC • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Apex Tool Group rating

8.1

Company rating: 8.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

132nd of 430 rated machine equipment manufacturers

Job description

The Blueprint (Role Profile)
Reporting to the Manager of Network and Telecom Infrastructure, this position will be part of a strong team that works closely with internal colleagues and vendors to maximize network, voice, and unified communications system efficiency, consistency, and availability. This role functions as a Network & Unified Communications Engineer, with a strong emphasis on voice engineering, call routing, and cloud-based communications solutions. This role is responsible for the design, implementation, and support of both enterprise network infrastructure and voice/unified communications (UC/UCaaS) platforms across a global enterprise environment in Apex, NC. This role will play a key part in supporting and evolving the organization's voice environment from on-premises systems to modern cloud-based platforms.
Come build your future with us!
The Build (Responsibilities)
  • Design, implement, and support enterprise voice and unified communications (UC/UCaaS) platforms across on-premises and cloud environments.
  • Serve as a subject matter expert for voice systems, supporting design decisions, troubleshooting, and platform evolution.
  • Configure, troubleshoot, and maintain enterprise network infrastructure, including routers, switches, wireless systems, firewalls, and SD-WAN technologies across multi-vendor environments (e.g., Cisco, Aruba, Palo Alto, VeloCloud).
  • Support day-to-day network and voice operations, including incident response, ticket resolution, and outage management.
  • Design and support enterprise wireless and secure access solutions, including controller-based and cloud-managed environments, as well as network access control platforms (e.g., Cisco WLC, Aruba Central, ClearPass).
  • Monitor and resolve network and voice incidents, including proactive performance analysis and operational troubleshooting.
  • Manage network and voice infrastructure projects from planning through implementation and maintaining accurate system documentation.
  • Administer and support Cisco Unified Communications Manager (CUCM) and related voice applications, including lifecycle management, upgrades, and migration to cloud-based platforms such as Webex Calling and RingCentral CX.
  • Design and maintain dial plans, call routing logic, and number normalization for multi-site environments.
  • Configure and support voice signaling protocols (SIP, H.323, MGCP) and ensure interoperability across systems and providers.
  • Troubleshoot voice issues across the full call path, including endpoints, call control, gateways, signaling, and media quality (latency, jitter, packet loss).
  • Manage voice connectivity including SIP trunking, PSTN integration, and coordination with telecom carriers.
  • Implement and maintain Quality of Service (QoS) policies to support voice and real-time communications.
  • Design and implement secure network infrastructure and controls, including firewalls, VPN, and access management capabilities to protect enterprise systems.

The Toolbox (Qualifications)
  • B.S. or B.A. in a technical field or relevant combination of education and experience (may consider 10 years of relevant experience in lieu of degree).
  • 7+ years of experience implementing, administering, and troubleshooting enterprise network and voice infrastructure.
  • Strong understanding of network security concepts including firewalls, VPNs, and access control.
  • Strong understanding of enterprise networking, including routing, switching, TCP/IP, and dynamic routing protocols (OSPF, EIGRP, BGP).
  • Experience designing, supporting, and troubleshooting enterprise voice and unified communications systems (UC/UCaaS) platforms including dial plans, call routing, and protocols such as SIP, H.323, and MGCP.
  • Experience with SIP trunking, PSTN connectivity, and telecom carrier integrations.
  • Exposure to cloud-based voice and contact center platforms (e.g., Webex Calling, RingCentral CX) preferred.
  • Experience supporting collaboration technologies including voice, video conferencing, and other collaboration technologies.
  • Familiarity with network monitoring and troubleshooting tools (e.g., LogicMonitor, LiveAction or similar).
  • Experience working as a Network Engineer, Voice Engineer, or Unified Communications Engineer in enterprise environments.
  • Strong documentation and communication skills, both written and verbal.
  • Ability to work across teams and manage multiple priorities.

Professional Skills and Additional Requirements:
  • Experience with enterprise LAN/WAN technologies and architectures.
  • Ability to design, document, and support complex network and voice infrastructures.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment with shifting priorities.
  • Cisco CCNP (Enterprise or Collaboration) or equivalent experience strongly preferred.

At Apex Tool Group (www.apextoolgroup.com), we build innovation. Each day, our associates strive to find new and exciting ways to help our customers solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the jobsite - we help build the future.
ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.2 billion in annual revenues. Our 6,700 associates around the world have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX®. Our brands are trusted by the professional trades and DIY enthusiasts alike. With our roots dating back to the 1800's, our tools have driven technological advancements that drive efficiency, speed and safety for customers in a broad range of commercial and consumer markets.
As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You'll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values - Customers Come First, Integrity in All We Do, Continuous Improvement, Innovation for Growth, Passion to Succeed and Best Talent, One Team - drive our daily decisions. Connect with us on social media to learn more - Facebook, Instagram, LinkedIn and Twitter.
If your goal is to work where finding a better way never ends and your ideas become reality, join us and say #WeBuildATG!

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