ZipRecruiter

Log In

1

Voice Analyst Jobs in Raleigh, NC (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP ...

Clinisys

Product Analyst

Morrisville, NC · On-site

$90 - $120/hr

Represent Voice of Customer through client engagement and validation. * Lead cross‑functional ... Strong analytical, problem‑solving, and communication skills. * Experience with product ...

New

Eliassen Group

Systems Analyst

Durham, NC · On-site

$45 - $50/hr

Hybrid Onsite Every Other Week in Durham, NC Our client seeks a Systems Analyst to bridge business ... voice screening as part of your application process. These tools assist our hiring teams in ...

AmNet Services, Inc.

Systems Analyst - II

Cary, NC · On-site

Provides technical and/or analytical support to work on a wide range of UCCaaS customer repair ... Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, ...

NOBODY

Senior Social Insights Analyst

Durham, NC · On-site

$95 - $115/hr

Track earned media coverage, share of voice, sentiment, and narrative velocity to measure how ... Conduct competitive and category analyses to surface whitespace, emerging content trends, and ...

Clarvida

Board Certified Behavior Analyst

Apex, NC · On-site

$72K - $98K/yr

If you're looking for a place where your voice matters and your well-being is valued, you'll feel right at home with us. We're looking for a full-time Behavior Analyst who is collaborative ...

Clarvida

Board Certified Behavior Analyst

Durham, NC · On-site

$72K - $98K/yr

If you're looking for a place where your voice matters and your well-being is valued, you'll feel right at home with us. We're looking for a full-time Behavior Analyst who is collaborative ...

Clarvida

Board Certified Behavior Analyst

Raleigh, NC

$72K - $98K/yr

If you're looking for a place where your voice matters and your well-being is valued, you'll feel right at home with us. We're looking for a full-time Behavior Analyst who is collaborative ...

next page

Showing results 1-20

All JobsVoice Analyst JobsVoice Analyst Jobs in Raleigh, NC

Voice Analyst information

See Raleigh, NC salary details

$15

$34

$64

How much do voice analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for voice analyst in Raleigh, NC is $34.93, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $40.87 per hour, depending on experience, location, and employer.

What is a voice analyst?

A Voice Analyst is responsible for monitoring, analyzing, and optimizing voice communication systems within an organization. They ensure the efficiency, quality, and security of voice networks, including VoIP and traditional telephony systems. Their duties may include troubleshooting call quality issues, configuring phone systems, and working with vendors to enhance performance. Voice Analysts often collaborate with IT and network teams to maintain seamless voice communications.

What are the key skills and qualifications needed to thrive as a voice analyst?

To thrive as a Voice Analyst, you typically need skills in acoustic analysis, speech signal processing, and data interpretation, often supported by a degree in linguistics, computer science, or a related field. Familiarity with specialized software like Praat, MATLAB, or speech recognition systems, as well as certifications in speech analytics or audio technology, are commonly required. Attention to detail, analytical thinking, and effective communication are important soft skills for analyzing complex vocal data and presenting findings. These competencies enable Voice Analysts to deliver accurate insights, support voice technology development, and enhance user experiences by interpreting voice data effectively.

What are some typical challenges voice analysts face in their daily work?

Voice Analysts often encounter challenges such as handling large volumes of diverse voice data, distinguishing subtle variations in speech patterns, and ensuring data privacy and compliance with regulations. They may also need to troubleshoot technical issues with audio hardware or software and adapt analyses to multiple dialects or languages. Collaboration with cross-functional teams—including engineers, product managers, and UX designers—is common to interpret analysis results and provide actionable recommendations. Overcoming these challenges requires both technical expertise and strong problem-solving abilities, making continuous learning and adaptability key parts of the role.

What are popular job titles related to Voice Analyst jobs in Raleigh, NC?

For Voice Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Voice Analyst jobs in Raleigh, NC look for?

The top searched job categories for Voice Analyst jobs in Raleigh, NC are:

Voice Analyst jobs near you
Infographic showing various Voice Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,654 per year, or $34.9 per hour.

Sr Voice Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Re-posted 22 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Sr Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Sr Voice Engineer Job Details


  • Demonstrated skills on Avaya systems, which includes.
  • Avaya Communications Manager 5.2.1, or higher.
  • Avaya Modular Messaging voice mail system.
  • Avaya AES servers
  • Avaya SES server
  • Avaya System and Session Manager
  • Avaya SIPERA SBC or other SBC's
  • Avaya G860/ Audio Codes.
  • Avaya AES servers.
  • Nectar, or other VoIP monitoring tools
  • Infortel, or other CDR
  • Polycom, Lync, or other audio conferencing systems.


Sr Voice Engineer Mandatory Skills


  • Develops and maintains appropriate vendor and internal/external customer relationships
  • Provide 1st, and 2nd level technical support for integrated voice systems and networks.
  • Maintains high level of expertise in current and emerging technologies
  • Create telecom documentation, defining equipment and circuit inventory.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Complies with all standard internal controls and processes.
  • Delivers results in support of achieving the organization's Service Level Agreements.
  • 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
  • Performs programming, for ARS, AAR, Route patterns.
  • Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
  • Adding voice mail boxes in Avaya Modular Messaging system.
  • Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
  • Be able to perform firmware upgrades to circuit packs.
  • Must know about TDM, Pri, and SIP Trunking.
  • Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
  • Should know how to troubleshoot analog, modem, and fax lines.
  • Hands on knowledge with patch panels, cross connects, and punch down blocks.
  • Circuit packs, and G650 power supply replacement.
  • Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
  • Updates standard documentation templates.
  • Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
  • Vendor Management.
  • Experience managing dial numbering plans.
  • Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
  • Experience with VoIP systems.
  • Experience with PC based tools and products, MS Office products suite preferred.
  • Interpersonal, organizational, customer service, communications verbal skills.
  • Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.


Sr Voice Engineer Start Date


ASAP


Sr Voice Engineer Assignment Length


6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply