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Visitor Services Associate Jobs (NOW HIRING)

Utulsa

Museum Shop & Visitor Services Manager

Tulsa, OK · On-site

Hire, train, oversee, and provide floor-based support to a team of retail and visitor services staff members and volunteers. * Develop a store and front-of-house experience that extends the visitor ...

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How much do visitor services associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for visitor services associate in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a visitor services associate?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by visitor services associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a visitor services associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

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Visitor Services Associate jobs near you
Infographic showing various Visitor Services Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,960 per year, or $21.1 per hour.

Visitor Services Support Specialist

Trust Consulting Services Inc

Fort Belvoir, VA • On-site

$22.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Description

Visitor Services Support Specialist

Position Summary

The Visitor Services Support Specialist shall provide general visitor and customer service support to include general visitor services, Welcome Desk Operations, visitor complaint resolution, timed ticketing operations, group reservation management, disability accommodation, Agency programming, visitor surveys, training development, inquiry support, master calendar management, and writing the volunteer newsletter. This position will support the National Museum of the United States Army. 


Key Duties & Responsibilities

  • Support of the Visitor Services Front of the House mission, which includes ticketing desk, customer service desk, and other duties as defined below
  • Support visitor group reservations, master calendar management, and ticketing
  • Provide support at the Museum's welcome desk, greeting visitors, answer basic questions about the Museum, provide wayfinding services and refer visitors to the appropriate staff
  • Assist with programming and special events in areas such as helping set up or tear down equipment (lifting equipment up to 50 pounds), providing capacity management services (queue management) and parking management services, and facilitating event execution
  • Support all published Museum procedures to include those relating to visitor assistance and safety (e.g. fire evacuation, lost child, etc.)
  • Meet groups upon arrival and provide an escort for ticketing, security, and Museum orientation
  • Work diligently to assist visitors quickly and professionally to resolve all complaints or issues and exercise judgment, informed by Museum provided training, to address the situation
  • Maintain and submit a daily and weekly record of all complaints received
  • Schedule group reservations, events and special programs on the Museum's master calendar
  • Perform ticketing duties including scanning tickets, issuing tickets, assisting visitors with ticket issues, and utilizing the timed ticketing vendor's online system in support of standard Museum hours and events outside of normal operating hours
  • Manage the checkout and maintain accountability of disability accommodation equipment to include, but not limited to, wheelchairs, assisted listening devices, audio tour content, written content, braille guides, and anxiety coping devices
  • Receive (check in) and clean any used equipment
  • Report any damaged, lost or stolen equipment
  • Support the Museum's programming by setting up, tearing down and facilitating of event execution
  • Assist in the gathering of visitor data both by gathering written responses and asking face-to-face questions
  • Direct calls, email and written inquiries to members of both the Museum staff and AHF as necessary
  • Resolve basic inquiries without outside assistance, as well as maintain and submit a daily and weekly record of all inquiries received
  • Assist the Government in management of the Museum's master calendar
  • Assist in coordination and reservations for use of the conference rooms or museum facilities
  • Provide transportation support using the NMUSA golf carts to transport visitors from the parking lot to the main building


Requirements

Minimum Qualifications

  • An associate's degree or higher
  • A minimum of two (2) years demonstrated professional experience providing in-person forward-facing customer service
  • A minimum of (3) years demonstrated professional experience providing customer support over the telephone and through email
  • Ability to perform the required services with little to no direction
  • Work a flexible schedule including weekends and holidays 
  • Experience using Microsoft office suite to include Word, PowerPoint, Excel and Outlook
  • Have a valid driver's license
  • Work or volunteer experience with an art, culture, museum, education, and/or visitor-focused mission preferred
  • Strong customer service skills, organizational, and problem-solving skills

Physical & Environmental Requirements

  • Ability to stand for extended periods and occasionally lift up to 20 lbs

Pay Rate

  • $22.50 per hour 

Full time schedule: 9am-5pm, Sun-Mon; Thurs-Sat

Part time schedule: 10am-2pm (7 days a week)


Benefits

Eligible employees may enroll in the available medical, dental, and vision coverage plans. Trust also offers a 401K plan in addition to voluntary Life, Accident, Short-Term Disability and long-term disability coverages. 


About Trust Consulting Services

Trust Consulting Services, Inc. is a certified SDVOSB company specializing in Information Technology Products & Services, Business Strategy Solutions, Facilities Management, Physical Security, and Strategic Intelligence Services in support of state, local and federal agencies. Our core values - Innovation, Trust, Results, and Client-Centricity are the foundations of Trust. These values guide our decisions and ensure we deliver exceptional service that helps our clients succeed in the digital age. All qualified applicants are welcomed and encouraged to apply.


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