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Visitor Services Associate Jobs (NOW HIRING)

City of Norfolk, VA

Visitor Services Assistant

Norfolk, VA · On-site

$42K - $70K/yr

The Slover's Visitor Services team has a significant impact on the perception of The Slover and the ... Associate's Degree * Bachelor's Degree * Master's Degree or higher 06 How many years of experience ...

Mass Audubon

Visitor Services Representative I

Boston, MA · On-site

$20 - $23/hr

Associate's degree or equivalent experience * Customer Service/Visitor Service experience * Formal training or other experience in either the natural sciences or education Compensation, Benefits and ...

Utulsa

Museum Shop & Visitor Services Manager

Tulsa, OK · On-site

Hire, train, oversee, and provide floor-based support to a team of retail and visitor services staff members and volunteers. * Develop a store and front-of-house experience that extends the visitor ...

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How much do visitor services associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for visitor services associate in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What are Visitor Services Associates?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by Visitor Services Associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a Visitor Services Associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What cities are hiring for Visitor Services Associate jobs? Cities with the most Visitor Services Associate job openings:
What are the most commonly searched types of Visitor Services jobs? The most popular types of Visitor Services jobs are:
Who are the top companies hiring for Visitor Services Associate jobs? The top employers for Visitor Services Associate jobs are:
What states have the most Visitor Services Associate jobs? States with the most job openings for Visitor Services Associate jobs include:
Visitor Services Associate jobs near you

Visitor Services Associate - DAR Museum

Daughters of the American Revolution

Washington, DC • On-site

$18.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

The Daughters of the American Revolution (DAR) is seeking friendly and energetic individuals to join our staff!

Our Visitor Services Associate will provide a high level of customer service to all visitors of the museum. As the first point of contact to our complex, this position is vital in conveying the mission and purpose of the DAR Museum and ensuring an informative and enjoyable visit.

The DAR Museum, located in the DAR's Headquarters, collects, preserves, and interprets objects used and created in American homes prior to 1840. Using the lens of the varied interpretations of home, we inspire conversations about the diverse American experience, encouraging people to discover common ground.

Essential Functions:

  • Actively greet visitors and help plan their visit throughout our museum and building complex.
  • Use their knowledge of our exhibit spaces to provide knowledgeable tours.
  • Monitors online gallery catalog interface and other digital interactives throughout the complex to ensure readiness for visitors.
  • Connect visitors with accessibility features and offerings.
  • Occasionally assist with educational, curatorial, or collections projects.
  • Prepares our gift shop for patrons and utilizes the point-of-sale program to complete sales transactions. This will include monitoring online orders for processing and shipping.
  • Maintains appearance of the gift shop throughout the day and assists with other shop-related duties as needed.

Reports to: Museum Specialist, Visitor Experience

Work Schedule: 17 hours per week with 1-2 Saturdays per month.

Required Qualifications:

  • A minimum of at least on year of similar retail and customer service experience, preferably in a museum or store environment.
  • High school diploma required, bachelor's degree preferred or equivalent job experience.
  • Preference will be given to graduate students studying American history, public history, or museum studies.
  • Strong oral communication skills, including interpersonal skills and public speaking and the ability to compellingly communicate the museum's mission, vision, and programs to a diverse audience.
  • Demonstrated ability to work independently, multi-task, and problem solve.
  • Attention to detail, particularly with sales and cash transactions.

Perks and Pay:

  • Hiring annual salary range is between $18.75/hour to $20.00/hour, with the final determination based upon the candidate's overall experience.
  • We offer both paid vacation and paid sick leave, up to 12 days each for the 1st year of employment and observe 14 holidays.
  • Medical/Rx, dental, and vision benefits.
  • Employer-paid life insurance/AD&D and Long-term disability insurance.
  • Flexible spending accounts (health and dependent care)
  • HSA with employer contribution if enrolled in the HDHP option.
  • 403(b) retirement plan with a full-vested employer match.
  • Free tickets to Constitution Hall events.

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives.  All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.


Job Posted by ApplicantPro