ZipRecruiter

Log In

Exploratorium
Exploratorium

12 Exploratorium Visitor Services Associate Jobs Hiring Near You

Exploratorium

On-Call Custodian

San Francisco, CA · On-site

$26/hr

... lots and food service areas * Collecting trash/recycling/compost and disposing in proper ... To apply, please visit the Exploratorium job page. The Exploratorium is proud to be an equal ...

Exploratorium

On-Call Custodian

San Francisco, CA · On-site

$25.85/hr

... lots and food service areas * Collecting trash/recycling/compost and disposing in proper ... To apply, please visit the Exploratorium job page. The Exploratorium is proud to be an equal ...

All JobsExploratorium JobsExploratorium Visitor Services Associate Jobs

Exploratorium Jobs Information

What are the key skills and qualifications needed to thrive as a Visitor Services Associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What are some common challenges faced by Visitor Services Associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are Visitor Services Associates?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What other companies are hiring for Visitor Services Associate jobs?
What are the most popular jobs at Exploratorium?
What are the most popular categories at Exploratorium?
Infographic showing various Visitor Services Associate job openings at Exploratorium in the United States as of May 2026, with employment types broken down into 33% Full Time, 50% Part Time, and 17% Temporary. Highlights an 100% Physical job distribution.
On-Call Custodian

On-Call Custodian

Exploratorium

San Francisco, CA • On-site

$26/hr

Part-time

Posted 10 days ago

Job description

SUMMARY

This position reports to the Custodial Supervisor/Manager and is responsible for the general cleanliness of the museum.  Applicants must be available to work any assigned shifts and be able to work overtime. 

ESSENTIAL FUNCTIONS

  • Proper operation of custodial equipment including but not limited to:
    • Floor machines, i.e. vacuums, scrubbers
    • Mops and mop buckets
    • Floor, wall, window squeegees
    • Ladders, step stools, scissor lift, fork lift
  • Basic understanding of safety issues and adherence to safety standards related to custodial work
    • Safety equipment for personal safety
    • Building occupant safety
    • Public safety
  • Clean and maintain all custodial stations: classrooms, office space, restrooms, entrance ways, work spaces, parking lots and food service areas
    • Collecting trash/recycling/compost and disposing in proper receptacles
    • Dusting, high, intermediate and low areas
    • Sweeping, dust mopping, dry mopping, damp mopping, vacuuming
    • Shampooing, scrubbing, steam cleaning, stripping, waxing and sealing
    • Refilling supplies; paper dispensers, soap dispensers
    • Cleaning and disinfecting urinals, commodes, wash basins, partitions, windows and walls.
    • Use custodial equipment to carry out job responsibilities
    • Respond quickly to custodial messages
    • Additional custodial duties as required

MINIMUM QUALIFICATIONS

  • 6 months custodial experience and/or successful completion of basic custodial training
  • Ability to read, write and follow simple oral and written instructions

PHYSICAL REQUIREMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position is based in San Francisco, California with staff expected to work onsite a certain number of days per week based on department requirements
  • Ability to lift and carry 35 lbs
  • Ability to push and pull 50 lbs
  • Ability to bend and kneel, reach, move from place to place, twist at the waist
  • Ability to climb and work on ladders

APPLICATION DEADLINE

This position is open until filled

HOW TO APPLY

This is an on-call (variable hours) position that does not include benefits. The starting rate for this role is $25.85. This rate is the step 1 of a 6 step union pay scale. Please no phone calls in regards to this job. To apply, please visit the Exploratorium job page.

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect.  We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Exploratorium

Piers 15/17, San Francisco, CA 94111

Website: https://www.exploratorium.edu/about/jobs. No phone calls, please

The Exploratorium is committed to an inclusive workforce.

Powered by JazzHR

LuPLb5lFue