1 Exploratorium Customer Service Jobs Hiring Near You

SUMMARY

The Merchandising Assistant is responsible for assisting in the sourcing and purchasing of general merchandise for the two on-site stores in keeping with the museum’s mission. This position is also responsible for maintaining in stock position of web store merchandise. This position is responsible for maintenance of the merchandise database and A/P invoicing functions. The Merchandising Assistant works with the management team to develop and execute visual display and presentations in the store. The Merchandising Assistant reports to the Merchandising Manager.

ESSENTIAL FUNCTIONS

• Maintains in-stock position for top 100 items and communicates key product knowledge and availability to the Inventory Coordinator, the Merchandising Manager, and Visitor Engagement managers, and staff as needed
• Generates and formats daily, weekly and monthly inventory/product reports
• Prepares analysis for inventory positioning, markdowns, liabilities, and special sales opportunities
• Creates and maintains purchase order database along with Item SKU information
• Coordinates processing of store accounts payable with S/R; maintains database of accounts for year-end inventory reporting
• Provides support in entering of PO’s, including creation of new SKU’s and new vendors
• Researches products and replacement vendors at the direction of the Merchandising Manager
• Updates product information, adds and removes products, arranges products and maintains accessibility and alt-text for web store
• Processes orders and provide customer service for web store as needed via Shopify, phone, and email
• Communicates with store staff regarding product knowledge and merchandise availability, pricing, and database accuracy concerns
• Assists in maintaining store appearance and correct inventory levels by identifying items not represented on the sales floor and communicating this information to Visitor Engagement managers   
• General administrative support, including but not limited to, processing mail, maintaining files, setting appointments, maintaining signage, receiving deliveries
• Performs additional duties as assigned

MINIMUM QUALIFICATIONS

• Four years of retail experience
• Database experience
• Strong skills in Excel
• Knowledge of word processing programs
• Ability to manage time and set priorities
• Excellent verbal and written communication skills
• Highly detail oriented
• Excellent problem solving skills; good judgment and common sense
• Comfortable in a close office environment
• Strong team player

PREFERRED QUALIFICATIONS

• Experience in A/P

PHYSICAL REQUIREMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is based in San Francisco, California with staff expected to work onsite a certain number of days per week based on department requirements
• Ability to lift and carry up to 50 pounds short distances. Ability to move from place to place; kneel, bend, reach, twist; use a computer terminal and general office equipment.

APPLICATION DEADLINE

This position is open until filled

HOW TO APPLY

This is a regular, full-time (37.5 hours per week), non-exempt, union position that includes benefits. The starting range for this role is $30.44 to $32.21. This range represents steps 1-3 on a 6 step union pay scale. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect.  We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Exploratorium

Piers 15/17, San Francisco, CA 94111

Website: https://www.exploratorium.edu/about/jobs. No phone calls, please

The Exploratorium is committed to an inclusive workforce.

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