Visitor Services Associate Jobs in Jackson, MS (NOW HIRING)

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Security Services Associate - Position Overview:

• The Security Services personnel will conduct unarmed foot and/or vehicle patrol (interior and/or exterior).
• Control access and egress.
• Monitor CCTV and alarm systems.
• Compose reports.
• Deter criminal activity and misconduct.
• Perform other duties as specified in post orders.

Job Responsibilities:

• Responsible for safeguarding facilities.
• Must conduct patrols of Organization property reporting any property damage or risk to Security Services Supervisor.
• Must escort visitors as necessary.
• Check Day School students in/out daily for school.
• Sign clients in/out for passes with assistance of nurse and other designated staff.
• Must observe and assist in client care.
• Must maintain an accurate log of security activities.
• Must effectively communicate with visitors and staff.
• Must respond to all alarm calls promptly and communicate with emergency services.
• Must demonstrate understanding of program operations, and policies and procedures through the attendance of orientation and ongoing training.
• Must demonstrate comprehensive knowledge of CANOPY Campus-Based programs.
• Demonstrate an understanding of the organization's Code of Conduct.
• Demonstrate computer literacy, at a minimum in Windows, Word, Outlook.
• Follow all prescribed procedures and policies.
• Completing and ensuring the proper completion of various types of forms and documents.
• Producing all required reports and data collection.
• Use of telephone, radio, copy machines, computers, and Microsoft Office applications.
• Coordinating with campus-based management staff and employees to meet security needs.
• Accurately account for temporary badges.
• Other duties as assigned.

Required Qualifications:

• Candidates must meet the following basic qualifications for this position.
• Be at least 21 years old.
• Pass any required training or other qualification.
• Be able to work flexible schedules.
• Have a high school diploma or equivalent (e.g., GED).
• Have access to reliable transportation.
• No use of illegal drugs- must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle.
• Pass a State licensing test if you will be driving a company-owned vehicle.
• Be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if you were in the military.
• Be able to successfully complete all training required for the position.
• Be able to operate radio or telephone equipment and/or console monitors.
• Demonstrate an ability to interact cordially and communicate with the public.

Physical and Environmental Requirements:

• Required Physical Activities: sitting, standing, walking, reaching, pushing, pulling, grasping, lifting, talking, seeing, hearing, kneeling, stooping, bending, reaching overhead, and climbing stairs as needed and repetitive motions. Must have the physical ability to assist in the physical or therapeutic hold of youth when required, following organization approved safety protocols.
• Characteristics of Work: frequent standing and walking, occasional sitting, lifting and carrying objects up to 50 pounds. Must be able to respond quickly to emergencies and physically assist or support youth and/or staff.
• Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Environmental Conditions: This job requires exposure to both inside and outside weather conditions; the typical noise level for the work environment is moderate to loud noise.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.