ZipRecruiter

Log In

1

Visitor Services Associate Jobs in Virginia (NOW HIRING)

University of Chicago Library

$12 - $14.75/hr

Department AI Guest Services Staff About the Department Job Summary The Guest Services Associate ... Answers visitor questions and requests for information, escalating to Team Leads or other Museum ...

K2services

Office Services Associate

Norfolk, VA

$15.50 - $19.25/hr

The Office Services Associate position will be a highly visible point of contact to our internal ... Coordinate visitor access with building security. * Greet and direct visitors, notifying ...

Opensity Solutions

Office Services Associate

Richmond, VA · On-site

$15.75 - $19.75/hr

The Office Services Associate position will be a highly visible point of contact to our internal ... Coordinate visitor access with building security. * Greet and direct visitors, notifying ...

Opensity Solutions

Office Services Associate

Norfolk, VA · On-site

$15.50 - $19.25/hr

The Office Services Associate position will be a highly visible point of contact to our internal ... Coordinate visitor access with building security. * Greet and direct visitors, notifying ...

New

K2services

Office Services Associate

Mclean, VA · On-site

$16.25 - $20.25/hr

The Office Services Associate position will be a highly visible point of contact to our internal ... Coordinate visitor access with building security. * Greet and direct visitors, notifying ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... team as a Technical Services Associate | Audio Visual (AV) Tech . This role is multi-faceted ... For more information, visit saic.com. For information on the benefits SAIC offers, see

next page

Showing results 1-20

All JobsVisitor Services Associate JobsVisitor Services Associate Jobs in Virginia

Visitor Services Associate information

See Virginia salary details

$9

$20

$42

How much do visitor services associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for visitor services associate in Virginia is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.48 per hour, depending on experience, location, and employer.

What are Visitor Services Associates?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by Visitor Services Associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a Visitor Services Associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are the most commonly searched types of Visitor Services jobs in Virginia? The most popular types of Visitor Services jobs in Virginia are:
What are popular job titles related to Visitor Services Associate jobs in Virginia? For Visitor Services Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Visitor Services Associate jobs in Virginia look for? The top searched job categories for Visitor Services Associate jobs in Virginia are:
What cities in Virginia are hiring for Visitor Services Associate jobs? Cities in Virginia with the most Visitor Services Associate job openings:
Visitor Services Associate jobs near you
Infographic showing various Visitor Services Associate job openings in Virginia as of July 2026, with employment types broken down into 42% Full Time, 43% Part Time, and 15% Temporary. Highlights an 100% In-person job distribution, with an average salary of $43,583 per year, or $21 per hour.
Visitor Services Associate

Visitor Services Associate

Colonial Williamsburg

Williamsburg, VA • On-site

$14.42 - $21.63/hr

Part-time

Posted 11 days ago

Colonial Williamsburg rating

5.3

Company rating: 5.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

24th of 29 rated museums

Job description

Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About the Position
Responsibilities include but are not limited to:
  • Welcomes guests courteously, informs visitors of any prohibited items in the Art Museums, assists guests with free lockers when necessary, and provides helpful information about the Art Museums and Campbell Archaeology Center ("CAC"), and when Historic Area passes and/or program tickets
    may be required.
  • Provide brief orientation about the Art Museums' and/or CAC exhibitions and programs as needed or requested.
  • Address general visitor questions about Colonial Williamsburg, the Historic Area, Art Museums' exhibitions and programs, CAC programs, as well as dining and shopping opportunities.
  • Thoroughly observes every incoming guest to identify items that are prohibited in the galleries and direct guests to use the free lockers and to assist as needed.
  • Request assistance from Art Museums' Public Safety officers as necessary for guests with prohibited items or who refuse to cooperate with museum policies.
  • Address museum guests' concerns, guest-related situations, and successfully resolve problems.
  • Contact the Director of Museum Operations, Art Museums' Public Safety, or other Art Museums staff to assist as needed.
  • Attends required Colonial Williamsburg and Art Museums' training sessions, VSA meetings, and other called meetings to enhance knowledge of Art Museums, CAC, and CW
  • Facilitate productive working relationships with the VSA team, Art Museums and CAC staff, and other Foundation colleagues.

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.
This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.
Required Education and Experience:
  • High school education or equivalent certification
  • 1-2 years' experience in a customer focused position with direct public contact

Preferred Qualifications:
  • Previous experience working in a museum
  • Previous customer service or visitor services experience at Colonial Williamsburg Foundation or another museum or historic site
  • General knowledge of the local area

Key Skills / Competencies:
  • Strong customer focus
  • Strong communications skills in the English language.
  • Enthusiasm, and an interest in working directly with the public.
  • Ability to learn a body of information, and accurately convey the information to visitors.
  • Have an interest in Colonial Williamsburg history and the ability to learn historical information.
  • Must demonstrate diplomacy, empathy, and problem-solving skills.
  • Must be able to interact, engage, actively listen and speak clearly with the public for long periods of time.
  • Dependability and initiative in applying Art Museums' and Campbell Archaeology Center policies and procedures.
  • Must be able to work as part of a team.
  • Ability to perform tasks without direct regular supervision.
  • Flexibility in schedule and work location (between the Art Museums and Campbell Archaeology Center)

Physical and Environmental Demands:
Stand: frequently
Walk: occasionally
Sit: frequently
Use hands/fingers: frequently
Climb or balance: rarely
Stoop/kneel/crouch/crawl: rarely
Reach with hands/arms: occasionally
Talk or hear: constantly
Lifting up to 10 lbs: occasionally
Lifting up to 25 lbs: rarely
Lifting up to 50 lbs (with assistance): rarely
Lifting up to 100 lbs (with assistance): rarely
More than 100 lbs (with assistance): rarely
Wet/humid conditions: rarely
Work near moving mechanical parts: rarely
Fumes/airborne particles: rarely
Extreme cold: rarely
Extreme heat: rarely
Typical Work Schedule:
This is a CASUAL employment position with work hours up to approximately 18 hours per week in shift work. Weekend and holiday availability is expected. Some evening event availability is also expected.
Compensation Disclaimer: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate's skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.
Range: $14.42 to $21.63
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Colonial Williamsburg employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply