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Visitor Services Manager Jobs in Virginia (NOW HIRING)

Hampton University

Visitor Service Manager

Hampton, VA · On-site

$31K/yr

... visitor services and engagement strategies for the Hampton University Museum. The manager will provide excellent customer service to museum's constituents and responsible for maintaining the Museum ...

GRS

Visitor Screener

Arlington, VA · On-site

$16.50 - $19/hr

Excellent customer service via phone and face to face conversation, excellent written and oral ... GRS is a management consulting company to government and business that offers great career ...

NOVA Parks

Visitor Center Attendant

Ashburn, VA

$14.75/hr

The Visitor Center Attendant is responsible for assisting with the operation and/or maintenance of ... service training. * Reports unsafe conditions, matters of theft, or illegal action to the Manager ...

NOVA Parks

Visitor Center Attendant

Ashburn, VA · On-site

The Visitor Center Attendant is responsible for assisting with the operation and/or maintenance of ... service training. * Reports unsafe conditions, matters of theft, or illegal action to the Manager ...

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How much do visitor services manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for visitor services manager in Virginia is $16.72, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $15.72 per hour, depending on experience, location, and employer.

What does a visitor services manager do?

A Visitor Services Manager oversees the experience of guests at a facility such as a museum, gallery, park, or attraction. They manage front-of-house staff, coordinate visitor programs, ensure customer satisfaction, and handle any issues or complaints. Their responsibilities often include supervising ticketing, tours, and events, as well as ensuring safety and accessibility standards are met. This role is crucial for creating a welcoming environment and ensuring visitors have a positive experience.

What are the key skills and qualifications needed to thrive as a visitor services manager?

To thrive as a Visitor Services Manager, you need experience in customer service, staff supervision, and operational management, often supported by a degree in hospitality, tourism, or a related field. Familiarity with point-of-sale (POS) systems, ticketing software, and scheduling platforms is typically required. Outstanding interpersonal skills, problem-solving abilities, and strong leadership help you exceed visitor expectations and foster a positive team environment. These skills are crucial for delivering excellent visitor experiences, ensuring smooth daily operations, and maximizing satisfaction and revenue.

How does a visitor services manager typically collaborate with other departments to enhance the guest experience?

A Visitor Services Manager works closely with departments such as marketing, facilities, security, and education to ensure a seamless and positive experience for guests. They coordinate with marketing to communicate upcoming events or exhibitions, collaborate with facilities to address any maintenance or accessibility concerns, and partner with security to ensure visitor safety. Regular meetings and clear communication channels are essential, as the Visitor Services Manager often acts as a bridge between front-line staff and other operational teams. This cross-departmental collaboration helps anticipate visitor needs and resolve issues quickly.

What are the most commonly searched types of Visitor Services jobs in Virginia?

The most popular types of Visitor Services jobs in Virginia are:

What are popular job titles related to Visitor Services Manager jobs in Virginia?

For Visitor Services Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Visitor Services Manager jobs in Virginia look for?

The top searched job categories for Visitor Services Manager jobs in Virginia are:

What cities in Virginia are hiring for Visitor Services Manager jobs?

Cities in Virginia with the most Visitor Services Manager job openings:

Visitor Services Manager jobs near you
Infographic showing various Visitor Services Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,786 per year, or $16.7 per hour.

Visitor Services Associate

Williamsburg, VA • On-site

Virginia Department of Human Resource Management
Public Administration • 1 - 5K employees

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

828th of 851 rated public administrative organizations

Good training

Learn new skills

Uninterrupted breaks

Learn more about Virginia Department of Human Resource Managementexternal

$15/hr

Part-time

Posted 14 days ago

Job description

Visitor Services Associate
Job no: 5109208
Work type: Wage (Hourly)
Location: Williamsburg, Virginia
Categories: Administrative Services
Title: Visitor Services Associate
Hiring Range: $15.00 per hour
Hours: Part-time wage position, approximately 20-30 hours per week
Agency: Jamestown-Yorktown Foundation
Location: Jamestown-Yorktown Foundation - Williamsburg, VA and Yorktown, VA
Agency Website: jyfmuseums.org
Recruitment Type: General Public - G
Job Duties
The Visitor Services Associate provides welcoming, knowledgeable, and engaging customer service to visitors at Jamestown Settlement and the American Revolution Museum at Yorktown. Responsibilities include greeting and assisting visitors, providing directions and information about exhibits, facilities, historical sites, and daily programming, and operating the ticketing system for ticket sales and redemptions. The position promotes Foundation offerings and combination tickets, responds to visitor questions and concerns, and supports a positive and safe visitor experience. Associates work collaboratively with team members, follow established cash-handling, safety, security, and confidentiality procedures, and may assist with special programming, weekends, holidays, and other duties as assigned.
We are hiring for 2 positions - One at 1,500 hours and another at 850 hours per year
Minimum Qualifications
- Excellent customer service skills
- Basic Cash Handling skills to include basic math skills of addition, subtraction, division, and multiplication.
- Basic computer skills
- Excellent oral and written communication skills
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Lee Ann Shelhorse
Phone: 757-253-5356
Email: careers@jyf.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 14 Aug 2026 Eastern Daylight Time
Applications close: 30 Aug 2026 Eastern Daylight Time
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