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Virtual Support Jobs in Delaware (NOW HIRING)

Apex Systems

Desktop Support Technician

Newark, DE · On-site

$19.75 - $25.25/hr

Job#: 3051603 Desktop Support Technician Location: Newark, DE (Onsite) Role Overview This position ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

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Virtual Task Buddie

Territory Manager

Dover, DE · On-site

$65K - $80K/yr

Comprehensive training and continued support for long-term success. * Benefits package including medical, dental, vision, 401k, and paid time off. * Career advancement opportunities with a fast ...

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$14

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$44

How much do virtual support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for virtual support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Delaware?

The most popular types of Support jobs in Delaware are:

What are popular job titles related to Virtual Support jobs in Delaware?

For Virtual Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Delaware look for?

The top searched job categories for Virtual Support jobs in Delaware are:

What cities in Delaware are hiring for Virtual Support jobs?

Cities in Delaware with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Desktop Support Technician

Newark, DE • On-site

Apex Systems
IT Services • 1 - 5K employees
Learn more about Apex Systemsexternal

$19.75 - $25.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Job#: 3051603
Job Description:
Desktop Support Technician
Location: Newark, DE (Onsite)
Role Overview
This position requires an organized and detailed individual with strong follow-up skills to provide desktop support in a client-interfacing role. The role involves managing risk during all job activities, consulting on complex fulfillment requests, engaging with vendors, and submitting change management requests. The environment is fast-paced, demanding adaptability and a focus on detail. In-house training will be provided as needed.
Key Responsibilities
  • Manage and respond to email and telephone inquiries in a customer-service-oriented manner.
  • Utilize request management tools like Remedy to engage support teams and vendors for corrective actions.
  • Perform break-fix troubleshooting for Windows Operating Systems (10/11), Microsoft Office Suite, internet connectivity, GPO, and printers.
  • Conduct physical activities, including installing/de-installing large monitors and lifting desktops while managing cables.
  • Manage multiple issues simultaneously and meet performance targets for Move/Add/Change (MAC) requests.
  • Communicate technical issues effectively to non-technical audiences.

Required Qualifications
Experience:
  • Experience in a large-scale enterprise support environment (500+ users).
  • Experience in a high-volume request environment.
  • Proficiency with the Microsoft Office Suite.
  • Hardware and software troubleshooting skills.
  • Experience with command line and/or PowerShell.

Preferred Qualifications
  • Experience with Remedy or other ticketing systems.
  • Knowledge of mobility products (iPhone/Android).
  • Prior experience with change management processes.
  • Knowledge or exposure to the telecommunications environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

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