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Virtual Medical Office Assistant Jobs in Springfield, MA

Valley Health Systems

Office Assistant

Holyoke, MA

$20 - $29.14/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Pain Management Practice is seeking an Office Assistant to coordinate and perform all ...

Valley Health Systems

Office Assistant

Holyoke, MA

$20 - $29.14/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Neurology & Sleep Practice is seeking an Office Assistant to coordinate and perform all ...

Valley Health Systems

Office Assistant

Holyoke, MA · On-site

$20 - $29.14/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Pain Management Practice is seeking an Office Assistant to coordinate and perform all ...

Valley Health Systems

Office Assistant

Holyoke, MA

$20 - $29.14/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Orthopedic Surgeons Practice is seeking an experienced Office Assistant to coordinate and carry ...

Valley Health Systems

Office Assistant

Holyoke, MA · On-site

$20 - $29.14/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Orthopedic Surgeons Practice is seeking an experienced Office Assistant to coordinate and carry ...

Valley Health Systems

Office Assistant

Holyoke, MA · On-site

$20 - $29.14/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Neurology & Sleep Practice is seeking an Office Assistant to coordinate and perform all ...

SNI USA Inc

Front Office Assistant

Hadley, MA · On-site

$19 - $21/hr

Office Assistant Location: Hadley, MA Pay: $19-$21/hour (based on experience) Job Type: Temp-to ... Medical and dental insurance * Pre-tax health savings options Key Responsibilities * Greet visitors ...

Streiber Elementary School

Office Assistant

Chicopee, MA · On-site

$16.75 - $22/hr

Office Assistant Type: Non-Union, Cycle II Salary: Per Terms of Employment for Non-Union Personnel ... medical, legal, accounting and marketing terminology. * Numerical Aptitude: Requires the ability to ...

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Virtual Medical Office Assistant information

See Springfield, MA salary details

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How much do virtual medical office assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual medical office assistant in Springfield, MA is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $20.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the virtual medical office assistant position, and why are they important?

A Virtual Medical Office Assistant is a remote professional who provides administrative and clerical support to healthcare providers. Their tasks may include scheduling appointments, managing patient records, handling billing and insurance claims, and responding to patient inquiries. By working remotely, they help medical offices run efficiently while allowing healthcare professionals to focus on patient care. Strong communication, organizational skills, and knowledge of medical terminology are essential for this role.

What are the most common daily responsibilities for a virtual medical office assistant?

As a Virtual Medical Office Assistant, your daily tasks often include managing patient scheduling, handling phone and email inquiries, updating and organizing electronic health records, processing insurance information, and supporting billing processes. You may also be responsible for coordinating referrals, sending appointment reminders, and assisting providers with administrative documentation. Typically, you'll work closely with physicians, nurses, and other office staff through secure virtual platforms to ensure patient needs are met efficiently. The role requires strong time management and self-motivation since most tasks are performed remotely. This position is ideal for individuals who excel at organization and communication in a digital environment.

What are popular job titles related to Virtual Medical Office Assistant jobs in Springfield, MA? For Virtual Medical Office Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Medical Office Assistant jobs in Springfield, MA look for? The top searched job categories for Virtual Medical Office Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Medical Office Assistant jobs? Cities near Springfield, MA with the most Virtual Medical Office Assistant job openings:
Virtual Medical Office Assistant jobs near you

Virtual Medical Recepcionist

Anchor Co-Living

Chicopee, MA • On-site

$10 - $13/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This role is the front door and the follow-through. You will be the first voice clients, providers, and referral partners hear when they contact Anchor Co-living, and you will also own the prior authorization workflow from submission to resolution. It is the right fit for someone with healthcare front-desk or administrative experience who is ready to take on more technical responsibility and wants work where both how you communicate and how precisely you execute actually matter.

What You'll Do
  • Answer inbound calls and inbox from members, care coordinators, providers, and referral partners -- handling inquiries, taking messages, scheduling, and resolving requests on the first contact whenever possible.
  • Collect and verify member information, insurance details, and reason for contact at the start of every interaction, documenting accurately in the EHR.
  • Verify Medi-Cal eligibility and MCP enrollment during intake and scheduling calls.
  • Coordinate care-related logistics between members and clinical or operational staff.
  • Prepare and submit prior authorization requests to the correct Medi-Cal health plan using payer portals and internal workflows.
  • Track active authorization requests daily by status (approval, pending, or denial) and keep all documentation current.
  • Investigate denials, identify missing or incomplete documentation, and resubmit requests promptly to minimize delays in member access to care.
  • Build consistent, professional relationships with members and partners who contact Anchor Co-living regularly -- becoming a reliable presence they recognize and trust.
  • Manage a high volume of calls and open authorizations simultaneously, staying organized and accurate across both.
What We're Looking For

We are looking for someone who is naturally calm and professional, while also being warm, outgoing, and very friendly on the phone and equally precise when shifting to authorization paperwork. The strongest candidates move fluidly between high-touch communication and detail-heavy administrative work without losing quality on either side.

Key qualifications:

  • 1+ years of experience in a medical front desk, virtual receptionist, or healthcare administrative role.
  • Experience submitting prior authorizations to U.S. health plans.
  • Professional phone manner with the ability to manage high call volume calmly and consistently.
  • Comfort working in payer portals and EHR systems.
  • Familiarity with ICD-10 codes and basic medical terminology.
  • Experience and understanding of HIPAA privacy and security requirements.
  • Strong multitasking skills -- able to manage open calls, scheduling tasks, and active authorizations without dropping details.
  • Fluent professional and conversational English, both spoken and written.
  • Ability to work full-time during Pacific Time business hours in a remote environment.

Helpful additional experience includes Spanish fluency, direct knowledge of California Medi-Cal or CalAIM Community Supports, experience with denials and appeals, and a background in behavioral health, substance use, or housing-related services.

Pay rate

$10-$13 USD per hour

Employment type

Contractor

Work Location / Schedule

Remote, based in Latin America. Candidates may be located in Mexico, Colombia, Argentina, Peru, Costa Rica, or another LatAm country with stable infrastructure.

Schedule: Monday through Friday, 8:00 AM to 5:30 PM Pacific Time.

Candidates must have a private home office and wired internet of at least 50 Mbps.