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Virtual Insurance Claims Jobs (NOW HIRING)

Infosys Limited Digital

Process Specialist

Atlanta, GA · On-site

Perform detailed review and validation of life insurance claims documentation, policy forms, and ... virtual insurance company and went to market as a commercial services provider in 1995.It has an ...

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Virtual Insurance Claims information

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$12

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$43

How much do virtual insurance claims jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for virtual insurance claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Virtual Insurance Claims role and how can they be managed?

Professionals in Virtual Insurance Claims often encounter challenges such as effectively assessing damages remotely, managing high volumes of digital documentation, and maintaining clear communication with clients without in-person interaction. To succeed, it’s important to be proficient with claims management software, stay organized, and develop strong virtual communication skills. Collaborating closely with adjusters, appraisers, and clients through video calls and secure platforms also helps ensure accuracy and customer satisfaction.

What is the difference between Virtual Insurance Claims vs Insurance Adjusters?

AspectVirtual Insurance ClaimsInsurance Adjusters
CredentialsTypically requires claims processing certifications, insurance knowledgeRequires state licensing, adjuster certifications
Work EnvironmentRemote, online claims processingOn-site or field inspections, office settings
Industry UsageInsurance companies, third-party claims servicesInsurance companies, independent firms
Job FocusReviewing and processing insurance claims remotelyInvestigating, inspecting, and settling claims in person or remotely

Virtual Insurance Claims professionals primarily handle claims processing remotely, focusing on reviewing and managing insurance claims online. Insurance Adjusters often conduct in-person inspections and investigations. Both roles require insurance knowledge, but adjusters need licensing and field experience, while virtual claims roles emphasize remote processing skills.

What are the key skills and qualifications needed to thrive as a Virtual Insurance Claims Specialist, and why are they important?

To thrive as a Virtual Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processes, and analytical skills, often supported by a relevant degree or experience in insurance. Familiarity with claims management software, digital documentation tools, and sometimes certifications such as AIC (Associate in Claims) are typically important. Excellent communication, attention to detail, and problem-solving abilities help you stand out in this remote role. These skills are crucial for accurately processing claims, preventing fraud, and ensuring a positive customer experience in a virtual environment.

What are virtual insurance claims?

Virtual insurance claims are claims that are processed and managed remotely, often using digital tools such as mobile apps, video calls, or online platforms. Instead of meeting an adjuster in person, policyholders can submit documentation and communicate with claims representatives online. This approach streamlines the claims process, reduces the need for in-person visits, and can speed up claim resolution times. Virtual claims are increasingly popular for auto, property, and health insurance due to their convenience and efficiency.
More about Virtual Insurance Claims jobs
What cities are hiring for Virtual Insurance Claims jobs? Cities with the most Virtual Insurance Claims job openings:
What are the most commonly searched types of Insurance Claims jobs? The most popular types of Insurance Claims jobs are:
What states have the most Virtual Insurance Claims jobs? States with the most job openings for Virtual Insurance Claims jobs include:
What job categories do people searching Virtual Insurance Claims jobs look for? The top searched job categories for Virtual Insurance Claims jobs are:
Virtual Insurance Claims jobs near you
Infographic showing various Virtual Insurance Claims job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 5% Part Time, 8% Contract, and 5% Nights. Highlights an 69% Physical, 3% Hybrid, and 28% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.

Senior Customer Service Representative (Life Insurance & Annuity Claims)

Infosys Limited Digital

Des Moines, IA • On-site

Full-time

Posted 20 hours ago

Job description

Job details
Job Role
Process Specialist - US
Work Location
Des Moines, IA
State / Region / Province
Iowa
Country
USA
Domain
Delivery
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
147234BR
Process Specialist
Claims Examiner
Location: Des Moines, IA
In the role of Process Specialist, you will serve as a subject matter expert for the claim team in answering team member questions regarding case specifics and assisting with complicated cases . You will respond to phone and email inquiries related to claims and follow up on any outstanding requirements within a specified timeframe . You will maintain detailed, compliant, and accurate documentation of all claim activity and collaborate with the team to update procedures and develop new procedures as appropriate.
Responsibilities:
  • Serve as an SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases.
  • Customer Service Experience - respond to phone and email inquiries related to claims.
  • Follow up on any outstanding requirements within a specified timeframe.
  • Maintain detailed, compliant, and accurate documentation of all claim activity.
  • Collaborate with team to update procedures and develop new procedures as appropriate.
  • Coordinate special projects as assigned.
  • Training in new procedures.
  • Perform quality reviews on claims/letters.
Qualifications:
Basic
  • High School Diploma or GED Equivalent. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • 2 years' experience relevant to the job description
Preferred
  • Associate or bachelor's degree
  • 3 years' experience analyzing life claims.
  • Effective written and verbal communication skills
  • Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
  • Organizational and follow through skills.
  • Sensitivity to service and quality
  • Ability to work with confidential information.
Your responsibilities include but may not be limited to
  • Serve as a SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases.
  • Customer Service Experience - respond to phone and email inquiries related to claims.
  • Follow up on any outstanding requirements within a specified timeframe.
  • Maintain detailed, compliant, and accurate documentation of all claim activity.
  • Collaborate with team to update procedures and develop new procedures as appropriate.
  • Coordinate special projects as assigned.
  • Training on new procedures.
  • Perform quality reviews on claims/letters.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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