Virtual Insurance Claims Jobs in Decatur, TX (NOW HIRING)

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The Sr Manager, Risk Management Claims collaborates with legal teams, insurers, and internal stakeholders to efficiently resolve complex, high-value claims. Key responsibilities include leading claim teams, minimizing litigation costs, setting reserves, guiding outside counsel, investigating liability cases, and negotiating settlements. The role also includes team management, performance reviews, overseeing active claims and file audits, and driving process improvements to streamline workflows and close cases.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Oversees defense counsel on cases, developing trial or resolution strategies, and determining case exposure.
•    Reviews complex files for liability, analyzing damages (medical bills, property loss), and ensures proper reserves are set.
•    Controls legal spend by evaluating attorney bills and ensures adherence to legal guidelines.
•    Engages in direct negotiations to resolve cases before or during trial
•    Manages the full lifecycle of the claims process from receipt through resolution, ensuring timely and accurate fair claims handling.
•    Reviews claims to determine coverage, liability and appropriate settlement amount.
•    Serves as the primary contact for escalated claims.
•    Ensures that claims valued over the threshold are reported timely to the insurer.
•    Works closely with legal, broker, and insurer for best resolution of claims as well as other various departments to ensure new or changing safety policies & procedures are captured and risk managed by impacted workgroups.
•    Develops and delivers training on claims procedures, regulatory changes, and relevant aviation policies for adjusters and other stakeholders.
•    Participates in claims reviews, audits, and loss control initiatives, providing claims expertise and risk insights.
•    Manages claims-related litigation and represents the company at mediation and settlement conferences as needed (travel required).
•    Establishes and maintains robust claims handling protocols and best practices in accordance with regulatory requirements, internal policies, and industry standards.
•    Provides direct leadership and day-to-day management of assigned direct reports

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree in a related field or equivalent years of experience
•    A minimum of 10 years of experience in aviation liability insurance claims management.
•    Extensive knowledge of aviation insurance law, knowledge of aviation insurance policies, coverages, and regulations.

Preferred Qualifications- Education & Prior Job Experience
•    Juris Doctor (JD) degree, Bachelor’s in business, Insurance, Aviation Management, or a related field or a certification in insurance (e.g., CPCU, AIC) is preferred.

Skills, Licenses & Certifications

•    Effective negotiation skills for mediating with attorneys and stakeholders
•    Strong verbal and written communication skills
•    Strong analytical and problem-solving skills.
•    Ability to handle high-pressure situations and make sound decisions.
•    Proficiency in claims management software and Microsoft Office Suite.
•    Proven experience in managing and leading a team.

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.