ZipRecruiter

Log In

1

Virtual Insurance Claims Jobs in Illinois (NOW HIRING)

AXIS Capital

Senior Claims Specialist, Cyber

Chicago, IL · On-site +1

$120K - $150K/yr

... insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk ... Attain expert comfort level in remote and work from home virtual working practices and platforms ...

next page

Showing results 1-20

All JobsInsurance Claims JobsVirtual Insurance Claims JobsVirtual Insurance Claims Jobs in Illinois

Virtual Insurance Claims information

See Illinois salary details

$12

$22

$41

How much do virtual insurance claims jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual insurance claims in Illinois is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.90 per hour, depending on experience, location, and employer.

What is a virtual insurance claims specialist?

Virtual insurance claims are claims that are processed and managed remotely, often using digital tools such as mobile apps, video calls, or online platforms. Instead of meeting an adjuster in person, policyholders can submit documentation and communicate with claims representatives online. This approach streamlines the claims process, reduces the need for in-person visits, and can speed up claim resolution times. Virtual claims are increasingly popular for auto, property, and health insurance due to their convenience and efficiency.

What skills and qualifications are needed to thrive as a virtual insurance claims specialist?

To thrive as a Virtual Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processes, and analytical skills, often supported by a relevant degree or experience in insurance. Familiarity with claims management software, digital documentation tools, and sometimes certifications such as AIC (Associate in Claims) are typically important. Excellent communication, attention to detail, and problem-solving abilities help you stand out in this remote role. These skills are crucial for accurately processing claims, preventing fraud, and ensuring a positive customer experience in a virtual environment.

What are common challenges faced in a virtual insurance claims role and how can they be managed?

Professionals in Virtual Insurance Claims often encounter challenges such as effectively assessing damages remotely, managing high volumes of digital documentation, and maintaining clear communication with clients without in-person interaction. To succeed, it’s important to be proficient with claims management software, stay organized, and develop strong virtual communication skills. Collaborating closely with adjusters, appraisers, and clients through video calls and secure platforms also helps ensure accuracy and customer satisfaction.

What is the difference between Virtual Insurance Claims vs Insurance Adjusters?

AspectVirtual Insurance ClaimsInsurance Adjusters
CredentialsTypically requires claims processing certifications, insurance knowledgeRequires state licensing, adjuster certifications
Work EnvironmentRemote, online claims processingOn-site or field inspections, office settings
Industry UsageInsurance companies, third-party claims servicesInsurance companies, independent firms
Job FocusReviewing and processing insurance claims remotelyInvestigating, inspecting, and settling claims in person or remotely

Virtual Insurance Claims professionals primarily handle claims processing remotely, focusing on reviewing and managing insurance claims online. Insurance Adjusters often conduct in-person inspections and investigations. Both roles require insurance knowledge, but adjusters need licensing and field experience, while virtual claims roles emphasize remote processing skills.

What are the most commonly searched types of Insurance Claims jobs in Illinois?

The most popular types of Insurance Claims jobs in Illinois are:

Virtual Insurance Claims jobs near you

Auto Insurance Claims Manager

AMERICAN FREEDOM INSURANCE

Mount Prospect, IL • On-site, Remote

$90K - $120K/hr

Full-time

Posted 19 days ago

Job description

Description:

Auto Insurance Claims Manager

Location: Mount Prospect, IL (Hybrid preferred, remote available)


About AFIC: American Freedom Insurance Company (AFIC) is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, Texas, and licensed in Ohio. We are committed to excellence, customer care, and empowering employees to thrive.


What You'll Be Doing: As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto claims in Indiana and Pennsylvania a plus, but not required.

  • Lead & Empower Your Team: Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
  • Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
  • Drive Performance: Set and measure performance indicators to ensure accountability and team success.
  • Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
  • Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored.
  • Guidance & Training: Coach adjusters to meet or exceed service objectives and regulatory standards.
  • Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
  • Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
  • Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.
Requirements:
  • Bachelor’s degree or higher
  • Minimum 3 years of relevant claims management experience
  • IN and/or PA experience desired, IL, TN, or TX experience a plus
  • Nonstandard auto insurance experience beneficial
  • Strong customer service skills and fast-track claim processing expertise
  • Skilled at negotiating with attorneys and pro se litigants
  • Exceptional written and verbal communication skills
  • Proficient with technology and coverage/liability analysis
  • High level of responsibility, problem-solving, and organizational skills
  • Bilingual Spanish preferred


Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

  • Competitive Salary: Rewarding your expertise and experience
  • Financial Security: 401K with up to a 6% company match
  • Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
  • Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
  • Work-Life Balance: Monday-Friday, 8 am-5 pm CST
  • Holidays: At Least 6 Paid Holidays
  • Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
  • Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
  • Employee Recognition: We celebrate work milestones to show appreciation for your contributions
  • Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
  • Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more