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Virtual Customer Service Jobs in Springfield, IL

Towerloan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We ...

Circle K

Customer Service Representative

Divernon, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Security Bank

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you are expected to provide prompt and courteous service to external and internal clients. You would serve as the front-line contact with clientele, providing a variety of banking services ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Chatham, IL · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Circle K

Customer Service Representative

Divernon, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K Stores, Inc.

Customer Service Representative

IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Customer Service Representative

IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Springfield, IL

Virtual Customer Service information

See Springfield, IL salary details

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How much do virtual customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual customer service in Springfield, IL is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What are popular job titles related to Virtual Customer Service jobs in Springfield, IL?

For Virtual Customer Service jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Springfield, IL look for?

The top searched job categories for Virtual Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Virtual Customer Service jobs?

Cities near Springfield, IL with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,017 per year, or $16.8 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Springfield, IL • On-site

CDS Office Technologies
51 - 200 employees
Learn more about CDS Office Technologiesexternal

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

Company:
Founded in 1978, CDS Office Technologies is a full-line office technology reseller and solution provider, managed information technology services provider, and printing and mailing services provider. We are headquartered in Springfield, IL and have 150 employees and ten office locations.
Job Summary:
The Customer Service Representative in this role will be responsible for answering customer calls, entering orders and solving customer problems.
We offer a comprehensive benefits package including but not limited to paid leave, medical, dental, vision, and life insurance and a starting salary of $16.00/hour - $22.00/hour depending on experience and qualifications.
Location:
Springfield, IL (work from office)
We are looking for a friendly and hard-working individual to join our growing Contract and Supply team.
Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Contract and Supply Team Associate duties:
  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer quicky
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Identify potential leads and forward to sales reps
  • Check voicemail inboxes, return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers' satisfaction as your number one priority

Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's software platforms and applications.
Inside Sales experience a plus!
Education:
• HS Diploma or equivalent, Bachelors Degree preferred
• At least one year of customer service experience
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.
CDS Office Technologies an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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