Virtual Case Manager Jobs in Decatur, GA (NOW HIRING)

Summary:

The Business Solutions Consultant for Huntington’s Virtual Account Management offering is a specialized, client-facing role responsible for leading solution discovery, shaping complex opportunities, and orchestrating delivery from initial engagement through early post-go-live.

This role does not perform hands-on technical implementation. Instead, the Business Solutions Consultant acts as the quarterback of the solution process, ensuring that customer needs, operational realities, and delivery capabilities are aligned throughout the lifecycle of each engagement.

The Business Solutions Consultant partners closely with Relationship Managers (RMs) and Treasury Management Advisors (TMAs), leading client-facing solution discussions and helping move complex opportunities forward with clarity, discipline, and confidence.

A key aspect of this role is the ability to apply pattern recognition across common Virtual Account Management use cases and operating models—accelerating discovery, improving solution fit, and anticipating risk and operational considerations early in the process.

Primary Responsibilities

Solution Leadership & Discovery (Pre-Contract)

Lead customer discovery and solutioning conversations across complex deposit and fund flow scenarios.

Understand:

• Customer business model and fund flows
• Operational complexity and process dependencies
• Technical and integration constraints
• Nature of funds being managed (e.g., third-party, fiduciary, client-segregated, or operational funds)
• Translate customer needs into a clear Virtual Account Management solution approach, aligned to Huntington capabilities and delivery models.
• Apply knowledge of common Virtual Account Management use case patterns (e.g., fiduciary, custodial, platform-based, and multi-entity structures) to:
• Accelerate discovery and reduce cycle time
• Identify fit and non-fit early
• Surface typical control, ownership, and operational considerations

Partner with RMs and TMAs to:

• Validate use case alignment
• Address client questions and solution feasibility
• De-risk complexity early in the sales cycle
• Serve as the Virtual Account Management subject matter expert in client discussions, helping simplify complex concepts and guide decision-making.

Delivery Orchestration

Partner with Technical Solutions Consulting and delivery teams to define the overall engagement approach, timelines, and readiness—without performing the technical build.

Determine when and how to engage:

• Technology teams
• Implementation and onboarding resources
• Platform and vendor partners
• Operations and servicing teams
• Coordinate execution across Product, Technology, Operations, Risk, and external partners to ensure alignment.

Ensure:

• Clear ownership across all workstreams
• Clean, well-managed handoffs
• Alignment between sales commitments and delivery reality

Onboarding & Go‑Live Accountability

Maintain accountability for client progress through:

• Onboarding
• Integration readiness
• Go-live

Validate that:

• Technical and operational prerequisites are clearly defined and met
• Customer expectations are aligned throughout the process
• Internal and external resources are properly engaged
• Ensure a smooth transition from implementation into ongoing servicing and Customer Success.

Escalation & Issue Management

• Serve as the primary Virtual Account Management solution escalation point during onboarding and early production.
• Coordinate issue resolution across:
• Technology teams
• Implementation and onboarding resources
• Operations and servicing partners
• External vendors
• Communicate status, risks, and next steps clearly to internal teams and customers.

Risk & Solution Readiness Awareness

• Proactively identify risks and friction points related to:
• Use case fit and operational control requirements
• Customer and internal onboarding readiness
• Data dependencies and integration complexity
• Understand how different use case structures (e.g., fiduciary responsibilities, client fund segregation, and multi-party models) influence:
• Account structure design
• Control expectations
• Onboarding and servicing complexity
• Surface these considerations early to improve solution quality, reduce downstream friction, and ensure long-term scalability.

Basic Qualifications:

• Bachelor’s Degree in Business, finance or related field or equivalent work experience.
• Minimum 10 years of proven success in a sales and solutioning consultant or technical sales advisor role.
• Minimum 4 years in the Merchant/AR/AP space, targeting mid-market firms.

Preferred Qualifications:

• Master’s degree in Business, Finance, or related field.
• Experience in pre-sales or implementation of payment solutions is an advantage.
• Banking experience and project management experience are beneficial.
• Proven ability to develop and execute on go-to-market strategies focused on selling to mid-market firms.
• Proven experience in meeting six-figure sales goals in merchant/AR space.
• Ability to understand vertical needs and map solutions to fit those needs, as well as in-depth product features and specifications and communicate the value of technical solutions e.g., payment gateways and certifications.
• Skill in building relationships with decision makers in mid-market and large corporates. Well-versed with sales-cycles in mid-market and large corporate segments.
• Deep experience in payments products, especially merchant and receivables products
• Ongoing understand of different payment gateway solutions and features.
• Excellent communication, presentation, and interpersonal skills.
• Good interpersonal skills and ability to connect with internal and external stakeholders.
• Willingness to travel for client facing meetings, training, or conferences, between 20% – 30%, with remote work also being a part of the role. 
• Thorough knowledge of various software programs including Salesforce, Word and Excel, and the ability to quickly learn additional systems/software.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.