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Vice President Customer Service Jobs in Riverside, CA

VP, Operations

Hemet, CA · On-site

$190K - $220K/yr

The Vice President, Operations provides strategic and operational leadership across McCrometer ... customer and business requirements. * Oversee supply chain including procurement, planning ...

... servicing platforms to ensure your success. Advance your career in a culture committed to personal and professional growth. Be Backed by the Best. Be Berkadia. Berkadia is seeking a Vice President ...

Showing results 21-40

Vice President Customer Service information

See Riverside, CA salary details

$82.9K

$170.3K

$273.3K

How much do vice president customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for vice president customer service in Riverside, CA is $170,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,500.00 and $185,200.00 per year, depending on experience, location, and employer.

What does a vice president of customer service do?

A Vice President of Customer Service is a senior executive responsible for overseeing an organization’s customer service operations and strategy. They lead teams, set service standards, manage budgets, and work to improve the overall customer experience. Their role often involves analyzing customer feedback, implementing new technologies, and collaborating with other departments to ensure customers receive high-quality support. Additionally, they play a key part in shaping company policies that affect customer satisfaction and loyalty.

How does a vice president of customer service typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Service frequently partners with peers in operations, sales, marketing, and product development to align customer experience strategies with overall business objectives. This cross-functional collaboration ensures that customer feedback informs product enhancements and that service initiatives support company goals. Regular participation in executive meetings, joint planning sessions, and shared KPIs are common practices to keep all departments unified in delivering exceptional customer experiences. Building strong relationships across teams is key for driving customer-centric improvements and achieving organizational success.

What are the key skills and qualifications needed to thrive as a vice president of customer service, and why are they important?

To excel as a Vice President of Customer Service, you need extensive experience in customer service management, strategic leadership abilities, and often a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, customer analytics platforms, and industry-specific software is typically required. Exceptional communication, problem-solving, and team-building skills help drive customer satisfaction and organizational performance. These capabilities are crucial for shaping customer experience strategies, leading large teams, and achieving business objectives in competitive markets.

What is the difference between Vice President Customer Service vs Customer Service Director?

AspectVice President Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor's degree, often MBA, extensive experience in customer service leadershipBachelor's degree, significant experience in customer service management
Work EnvironmentExecutive offices, strategic planning sessionsCustomer service centers, team management
Industry UsageCommon in large corporations and organizationsFound across various industries, especially in mid-sized companies

The Vice President Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong leadership and customer service expertise, but the VP role is more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Riverside, CA?

The most popular types of Customer Service jobs in Riverside, CA are:

What job categories do people searching Vice President Customer Service jobs in Riverside, CA look for?

The top searched job categories for Vice President Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Vice President Customer Service jobs?

Cities near Riverside, CA with the most Vice President Customer Service job openings:

Associate Vice President for Development

University of La Verne

La Verne, CA • On-site

$150K - $169K/yr

Full-time

Medical, Retirement

Posted 16 days ago


University Of La Verne rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

68th of 620 rated colleges and universities


Job description

Job Vacancy Announcement
Position Information
Functional Title
Associate Vice President for Development
Position Type
Administrative/Professional
Appointment Type
Regular
FTE %
100%
Work Schedule (if atypical)
Monday thru Friday, 8:00 am - 5:00 pm with occasional evening and weekend work. A hybrid schedule is available after 6 months of employment.
University Overview
Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university-it's a home for passionate individuals like you.
At the University of La Verne, we embody four core values that set us apart-Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here.
With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.
Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!
Diversity Statement
The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.
Job Description Summary
The Associate Vice President for Development is a senior advancement leader responsible for designing, leading, and executing comprehensive fundraising strategies across annual giving, major gifts, planned giving, and corporate and foundation relations in support of the university's strategic priorities. Reporting to the Vice President for University Advancement (VPUA), the AVP serves as both strategic architect and working fundraiser-driving revenue growth and organizational capacity while maintaining a personal portfolio of high-capacity donors and providing day-to-day leadership to frontline development staff. The AVP partners closely with the President, Vice President for Advancement, deans, faculty, and trustees to align fundraising priorities with institutional goals and to build a culture of philanthropic excellence across the university.
Minimum Qualifications
  • Seven years of development experience with demonstrated success managing comprehensive fundraising programs and securing major and planned gifts, preferably in higher education or a comparably complex nonprofit environment.
  • Excellent verbal and written communication, interpersonal and organizational skills; be detail, goal and results oriented; be self motivated with the ability to make independent decisions; be collaborative and a team player; demonstrate sound judgment when dealing with a wide
  • range of personalities, relationships and situations; possess the ability to maintain enthusiasm for hard work, changing priorities, and multiple deadlines, as well as the ability to interact well with a diverse community of faculty, students, and constituents.
  • Strong financial acumen with budget development, resource allocation, and ROI analysis capabilities. Data-driven decision-making using analytics, metrics, and predictive modeling. Visionary thinking with ability to develop long-range plans and translate strategy into executable action. Proven ability to identify, cultivate, solicit, and steward donors at the six-and seven-figure level. Performance management expertise including goal-setting, metrics tracking, and accountability systems. Expertise coaching others in frontline fundraising and building organizational capacity.

Preferred Qualifications
  • Master's Degree.
  • Demonstrated experience overseeing annual giving, major gifts, planned giving and corporate and foundation relations programs, including strategy development and performance management.
  • Deep knowledge of donor-centered fundraising, gift planning vehicles and complex gift structures. Comprehensive capital campaign experience.
  • Experience with advancement CRM systems (Raiser's Edge, Salesforce, etc.) and analytics platforms.
  • Candidates must demonstrate commitment to the University's core values of Ethical Reasoning, Civic and Community Engagement, Lifelong Learning and Diversity and Inclusivity.

Benefits Summary
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation
Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University's 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Location
La Verne Main Campus
Number of Vacancies
Physical Demands Summary
The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners.
The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina.
Do the essential functions of this job require lifting?
Yes
If yes, list maximum weight and duration
20lbs
Describe work environment
This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending m
Duties
Specific Duties
Strategic leadership:
  • Collaborate with the VPUA and senior leadership to set clear, measurable fundraising targets, campaign priorities, and performance metrics for development staff and programs.
  • Develop and execute a comprehensive 3-5 year advancement strategic plan that aligns fundraising priorities with institutional goals and delivers year-over-year revenue growth of 8-12%.
  • Establish and monitor key performance indicators (KPIs) including donor retention rates, pipeline velocity, average gift size, portfolio productivity, and return on investment through developing and implementing a plan that encompasses annual giving, major and leadership gifts, planned giving and corporate and foundation relations to meet or exceed annual and multi-year fundraising goals.
  • Provide direct mentorship to the development team, including a willingness to delegate and empower others to find innovative solutions to strengthen fundraising effectiveness.
  • Lead quarterly strategic reviews with the VPUA to assess progress against multi-year fundraising targets.

Percentage Of Time
25%
Specific Duties
Provide day-to-day leadership and direction for:
  • Annual Giving: Direct a comprehensive annual giving program that includes multi-channel outreach, leadership annual giving, and alumni, parent, and faculty/staff participation initiatives.
  • Major and Leadership Gifts: Plan and execute strategies to identify, cultivate, solicit, and steward major and leadership gift prospects, including individuals, families, and privately held entities. The conversion rate for qualified prospects to solicitation to be 30%.
  • Corporate and Foundation Relations: Lead a coordinated approach to securing philanthropic support from corporations and private foundations, working with faculty and administrators to develop competitive proposals and partnerships.
  • Supervise and mentor development directors and other advancement staff responsible for annual giving, major gifts, planned giving, and corporate and foundation relations.
  • Establish performance expectations, manage budgets, and use data and analytics to track progress, evaluate effectiveness, inform staffing, resource allocation, and program improvements.

Percentage Of Time
30%
Specific Duties
Portfolio management and frontline fundraising:
  • Maintain a personal portfolio of high-capacity prospects and donors, with clear goals for visits, proposals, solicitations, and closed gifts at the major and planned gift levels.
  • Lead by example in all phases of the donor cycle-identification, qualification, cultivation, solicitation, and stewardship-often in partnership with the president, vice president, deans, and trustees.

Percentage Of Time
30%
Specific Duties
Collaboration and institutional engagement:
  • Identify resources, policies, and procedures with the deans and athletic director to empower them to fundraise in conjunction with the Advancement Office.
  • Serve as a key liaison to academic and administrative units to align fundraising priorities with institutional plans and to support deans, faculty, and senior leaders in their donor engagement activities.

Percentage Of Time
10%
Specific Duties
Compliance, policy, and best practices:
  • Ensure 100% adherence to institutional policies, ethical guidelines, and relevant regulations governing fundraising, ULV gift acceptance policies, and donor confidentiality.
  • Champion best practices in prospect management, gift documentation, stewardship, and the use of fundraising technology and data systems.

Percentage Of Time
5%
Salary Range
Minimum:
$150,460.87
Maximum:
$169,838.15
Posting Detail Information
Posting Number
2024-251199SA
Special Instructions to Applicants
The University of La Verne is unable to provide sponsorship for work visas at this time. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Open Date
08/06/2026
Close Date
Open Until Filled
No

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