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Customer Experience Director Jobs in Riverside, CA

Gold Star Foods

Customer Experience Specialist

Ontario, CA · On-site

$18 - $22.50/hr

Customer Experience Director FLSA CLASSIFICATION: Non-Exempt/Hourly Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

Director, Customer Experience (CX)Skip to main contentThis site uses and sets "cookies" on your computer to help make this website better. You can learn more about these cookies and general ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

You will be a crucial part of PatientFi's overall success by being the direct link between medical ... work experience * Speak English Fluently; Spanish speaker desired * Customer Service: 1 year ...

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

You will be a crucial part of PatientFi's overall success by being the direct link between medical ... work experience * Speak English Fluently; Spanish speaker desired * Customer Service: 1 year ...

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All JobsCustomer Experience JobsCustomer Experience Director JobsCustomer Experience Director Jobs in Riverside, CA

Customer Experience Director information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do customer experience director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer experience director in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Riverside, CA?

The most popular types of Customer Experience jobs in Riverside, CA are:

What are popular job titles related to Customer Experience Director jobs in Riverside, CA?

For Customer Experience Director jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Director jobs in Riverside, CA look for?

The top searched job categories for Customer Experience Director jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Experience Director jobs?

Cities near Riverside, CA with the most Customer Experience Director job openings:

Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $128,675 per year, or $61.9 per hour.

Customer Experience Specialist

Gold Star Foods

Ontario, CA • On-site

$18 - $22.50/hr

Other

Re-posted 2 days ago

Gold Star Foods rating

6.9

Company rating: 6.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

31st of 49 rated food wholesalers

Job description

TITLE: Customer Experience Specialist
DIVISION: Customer Experience
REPORTS TO: Customer Experience Director
FLSA CLASSIFICATION: Non-Exempt/Hourly
Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our teammates who make the difference!
POSITION OVERVIEW:
The Customer Experience Specialist provides excellent customer service by completing and processing orders. The Customer Experience Account Specialist also finds solutions to order issues and communicating the transit of orders.
PRINCIPLE RESPONSIBILITIES:
• Process inbound orders, communicate order status to customers.
• Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission.
• Build and maintain professional, positive, proactive relationships with customers.
• Manage multiple assigned accounts.
• Able to meet deadlines including department daily deadlines and seasonal deadlines.
• Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.
• Assist customers daily via telephone and email to provide customer service and resolve problems.
• Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.
REQUIRED SKILLS:
• Excellent skill in both verbal and written communication
• Strong organizational skills, great multi-tasker, attention to detail
• Not afraid to resolve customer issues.
• Thrives in an independent work environment, self-motivated, and structured.
• Skill in establishing and maintaining effective working relationships.
• Customer Service focus and excellent phone skills.
• Proficient in Microsoft office and NAV.
• Establish priorities and make decisions.
EDUCATION/EXPERIENCE:
• High School Diploma or equivalent required.
• 2 years+ of Customer Service experience required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Professional office environment, Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on occasion.
EOE M/W/Vet/Disabled:
The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the teammate cannot perform these duties, the Manager will determine who shall perform these duties.
Affirmative Action Statement:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

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