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Customer Experience Coordinator Jobs in Riverside, CA

Colson Group

Customer Experience Coordinator

Chino, CA · On-site

$18.25 - $24/hr

Job Summary The Customer Experience Coordinator is responsible for servicing the needs of existing assigned customers and developing new prospects to increase customer satisfaction as well as the ...

TJX Companies

Customer Experience Coordinator

Upland, CA

$17.90 - $18.40/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

Tjx

Customer Experience Coordinator

Upland, CA · On-site

$17.90 - $18.40/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

TJX Companies

Customer Experience Coordinator

Upland, CA · On-site

$17.90 - $18.40/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

Tjx

Part Time Customer Experience Coordinator

Menifee, CA · On-site

$17.90 - $18.40/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

Tustin Mazda

Client Experience Coordinator

Tustin, CA · On-site

$17 - $22/hr

Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits About the Opportunity Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our ...

Tustin Mazda

Client Experience Coordinator

Tustin, CA · On-site

$17 - $22/hr

Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits About the Opportunity Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our ...

Tustin Mazda

Client Experience Coordinator

Tustin, CA

$17 - $22/hr

Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits About the Opportunity Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our ...

Tustin Mazda

Client Experience Coordinator

Tustin, CA · On-site

$17 - $22/hr

Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits About the Opportunity Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our ...

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All JobsCustomer Experience JobsCustomer Experience Coordinator JobsCustomer Experience Coordinator Jobs in Riverside, CA

Customer Experience Coordinator information

See Riverside, CA salary details

$13

$21

$29

How much do customer experience coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer experience coordinator in Riverside, CA is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.56 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

What are the most commonly searched types of Customer Experience jobs in Riverside, CA?

The most popular types of Customer Experience jobs in Riverside, CA are:

What are popular job titles related to Customer Experience Coordinator jobs in Riverside, CA?

For Customer Experience Coordinator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Coordinator jobs in Riverside, CA look for?

The top searched job categories for Customer Experience Coordinator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Experience Coordinator jobs?

Cities near Riverside, CA with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Customer Experience Coordinator

Colson Group

Chino, CA • On-site

$18.25 - $24/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary

The Customer Experience Coordinator is responsible for servicing the needs of existing assigned customers and developing new prospects to increase customer satisfaction as well as the company's sales and margins. They must assess customer needs and suggest appropriate products in a timely manner. In addition to the responsibilities outlined above, the Customer Experience Coordinator will be responsible for the following:

Respond to and resolve customer inquiries.

Build instant rapport and achieve customer satisfaction.

Research accounts, identify key players, and generate interest.

Work closely with field sales on unique and large opportunities.

Coordinate opportunities and strategize with other department members.

Generate revenue growth by working with existing and new customers.

Essential Job Functions

Take ownership of customer experience for all issues, including pricing, special applications, returns, shipping dates, anticipated delays, sales and account growth and any additional customer needs.

Call customers when necessary to advise shipments delay and/or information necessary to process orders.

Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates.

Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Acquire in-depth knowledge of the company's product portfolio.

Manage existing customer relationships to develop additional sales and ensure ongoing business retention using a planned contact system.

Handle your own book of business and working within a specific territory.

Identify decision makers and gaining business intelligence through conversations.

Create opportunities through calls and emails.

Research and qualifying all new leads.

Follow up with all opportunities to close the sales cycle.

Log all activity into the CRM database.

Utilize PLT, ERP, and other systems to create quotations.

Assist other team members with workload when needed.

Continuously strive for process improvements, reduce inefficiencies, and increase profitability.

Other duties as assigned.

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