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Director Of Customer Success Jobs in Riverside, CA

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

About the Role The Director of Customer Success will own and drive global revenue retention and expansion across our manufacturing customer base. This role combines executive-level strategy with ...

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Centr

Director of Customer Support

Norco, CA · On-site

Role Overview We are hiring a Director of Customer Support to build a modern, high-leverage, omni ... Experience integrating voice support into modern CX stacks What Success Looks Like By the end of ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment ... The Customer Success Manager is responsible for monitoring and maximizing the customer experience ...

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

EKN Engineering

Customer Success Specialist

Irvine, CA · On-site

With decades of experience in engineering, our team of over 170 professionals in Irvine, California ... Direct mentorship from the Customer Success Manager with a clear path to grow your scope Exposure ...

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success ...

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All JobsOf Customer Success JobsDirector Of Customer Success JobsDirector Of Customer Success Jobs in Riverside, CA

Director Of Customer Success information

See Riverside, CA salary details

$40.2K

$126.7K

$186.7K

How much do director of customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director of customer success in Riverside, CA is $126,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $151,800.00 per year, depending on experience, location, and employer.

What does a director of customer success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.

What are the key skills and qualifications needed to thrive as a director of customer success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a director of customer success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the most commonly searched types of Of Customer Success jobs in Riverside, CA?

The most popular types of Of Customer Success jobs in Riverside, CA are:

What job categories do people searching Director Of Customer Success jobs in Riverside, CA look for?

The top searched job categories for Director Of Customer Success jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Of Customer Success jobs?

Cities near Riverside, CA with the most Director Of Customer Success job openings:

Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $126,689 per year, or $60.9 per hour.

Director, Customer Success

Mesa Canada, Inc.

Anaheim, CA • On-site

$180 - $227.50/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Parsec Automation, LLC is a global leader in manufacturing operations management software. Recognized by Gartner, IDC, and numerous industry awards, Parsec’s flagship MES platform, TrakSYS™ powers efficiency, quality, and compliance improvements at over 11,000 plants across 140+ countries. Manufacturers such as Johnson & Johnson, Merck, Toyota, Procter & Gamble, Hershey, Siemens, and DuPont rely on TrakSYS to manage complex operations with clarity and precision.

Parsec is backed by BVP Forge, part of the $20B Bessemer platform, known for supporting category-defining companies such as LinkedIn, Procore, Shopify, and Toast.

About the Role

The Director of Customer Success will own and drive global revenue retention and expansion across our manufacturing customer base. This role combines executive-level strategy with hands‑on account leadership, directly managing key accounts while building scalable processes, metrics, and a high‑performing global CS team.

You will partner cross‑functionally with Sales, Professional Services, Product, Support, and Marketing to ensure customers achieve measurable business outcomes and expand their TrakSYS footprint over time.

This is a high‑impact leadership role with direct influence on Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and long‑term customer value realization.

Key Responsibilities Revenue Retention
  • Own and drive Gross Revenue Retention across the global portfolio
  • Proactively track customer health scores; identify and mitigate account risks
  • Partner with sales and executive leadership on strategic renewals
Expansion Enablement
  • Identify and qualify expansion opportunities (new sites, capabilities, and services)
  • Partner with sales on expansion pursuit and account planning
  • C ontribute to Net Revenue Retention (NRR) across the global portfolio
  • Ensure customers achieve defined operational and business outcomes
  • Implement and manage adoption, customer health , and loyalty metrics
  • Lead structured Periodic Business Reviews ( e.g. QBRs)
  • Strengthen executive engagement and multi‑level relationships across key accounts
  • Partner with marketing on Digital Led customer success model
CS Operat ions and Team Development
  • Independently manage 5 – 10 strategic accounts and 10 – 20 hybrid accounts
  • Implement scalable engagement cadence across account tiers
  • Develop portfolio analytics, Value Realization Index (VRI) , and LTV visibility
  • Align closely with cross‑functional teams (product, services, support, sales & marketing)
  • Establish clear governance for customer escalations and executive engagement
  • Recruit and mentor regional Customer Success Managers as ARR scales
Required Qualifications
  • 10+ years in customer success or account management in enterprise software (preferably in Manufacturing, and MES)
  • Experience managing complex enterprise accounts ($250k+ ARR)
  • Demonstrated success in O pportunity identification and cross functional collaboration
  • Experience scaling and/ or optimizing a C ustomer S uccess function
  • Strong commercial acumen and understanding of recurring revenue economics
  • Executive presence with manufacturing and IT leadership
  • Ability to organize and make data‑driven decisions
  • Comfortable operating in a hands‑on leadership role
  • Ability to define and track customer value realization, translating outcomes into retention and expansion strategies in partnership with Sales.
  • Ability to build and govern Customer Success models, metrics, and cross‑functional processes
  • Strong leadership and team management capabilities
Preferred Qualifications
  • Experience in manufacturing technology or MES
  • Familiarity with multi‑site enterprise deployments
  • Exposure to global account management (US and Europe)
  • OTE:$180,000 – $227,500
  • 401(k) with company match
  • 100% company‑paid health insurance premiums for employees
  • Flexible vacation / PTO
  • Flexible Spending Account (FSA) plan available for eligible healthcare and dependent care expenses
  • Outstanding team environment
Travel Requirements

Success in this role requires meaningful on‑site engagement with customers, including regular travel to customer sites and headquarters to build strong relationships, support adoption, and sustain long‑term partnership outcomes. Expected travel is approximately 30% to 50%.

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