ZipRecruiter

Log In

1

Vice President Call Center Jobs in Boca Raton, FL

previous pagenext page

Showing results 21-40

All JobsVice President Call Center JobsVice President Call Center Jobs in Boca Raton, FL

Vice President Call Center information

See Boca Raton, FL salary details

$41.3K

$149.5K

$263.3K

How much do vice president call center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for vice president call center in Boca Raton, FL is $149,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $180,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a vice president call center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a vice president call center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a vice president call center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What are the most commonly searched types of Call Center jobs in Boca Raton, FL?

The most popular types of Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Vice President Call Center jobs in Boca Raton, FL?

For Vice President Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Vice President Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Vice President Call Center jobs?

Cities near Boca Raton, FL with the most Vice President Call Center job openings:

Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $149,492 per year, or $71.9 per hour.

Senior Director, Business Affairs

NEP Group Inc.

Dania Beach, FL

Full-time

Re-posted 5 hours ago

NEP Group rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

38th of 76 rated media

Job description

NEP is transforming how the world consumes live sports and entertainment, built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation, delivering centralized production, cloud-based workflows, and connectivity for the world’s biggest properties, streamers, and networks.

We are seeking a Senior Director, Business Affairs to serve as the lead execution partner to the SVP of Business Affairs, responsible for driving deal structuring, contract development, and commercial execution across Connected Solutions.

This role operates at the center of the deal-making lifecycle, partnering closely with Strategic Accounts and Sales leadership to structure, negotiate, and close complex agreements in alignment with established commercial frameworks and risk standards.

While the SVP Business Affairs defines global frameworks, governance, and policy, this role is responsible for executing those frameworks, ensuring deals move quickly, are structured properly, and translate into successful operational delivery. You will play a critical role in ensuring that Connected Solutions scales with both speed and discipline, where deals are not only well-structured, but efficiently executed and repeatable over time.

Key Responsibilities1. Deal Structuring & Commercial Execution
  • Lead the structuring of complex commercial agreements across production, transmission, broadcast workflow, and managed services offerings
  • Partner directly with Strategic Accounts and Sales to shape deal models, pricing structures, and contract terms
  • Act as a core deal team member, supporting opportunities from early-stage development through contract execution
  • Ensure alignment with commercial frameworks, margin targets, and operational feasibility
2. Contract Drafting & Negotiation
  • Personally draft, review, and negotiate MSAs, SOWs, SLAs, and related agreements
  • Drive negotiations with sophisticated enterprise customers, including global streamers, leagues, and media partners
  • Operate as a firm and pragmatic negotiator, protecting NEP’s commercial position while enabling deal closure
  • Act as a day-to-day commercial authority on deals, escalating to SVP as required based on complexity and risk
3. Sales Partnership & Deal Enablement
  • Serve as a trusted partner to Sales, embedded within the deal lifecycle
  • Support pipeline progression by reducing friction in contracting, structuring, and approvals
  • Enable faster deal turnaround while maintaining consistency and discipline
  • Provide guidance to Sales on commercial positioning, contract strategy, and negotiation approach
4. Commercial Framework Implementation & Standardization
  • Execute against established commercial playbooks, templates, and pricing frameworks
  • Identify recurring deal patterns and contribute to the evolution of standardized structures
  • Reduce bespoke deal complexity by aligning opportunities to approved frameworks
  • Support the SVP in refining and scaling global commercial procedures and toolkits
5. Risk Management & Governance Execution
  • Ensure all agreements align with defined risk, legal, and financial standards
  • Identify and escalate material risks, deviations, or exceptions to SVP as needed
  • Partner with Finance, Legal, and Operations to validate deal assumptions and commitments
  • Maintain discipline in documentation, approvals, and contract consistency
6. Cross-Functional Deal Coordination
  • Act as a key coordination point between Sales, Operations, Engineering, Finance, and Legal during deal execution
  • Ensure clear alignment between contractual terms and operational delivery requirements
  • Support seamless transition from deal execution to delivery with well-defined scope, pricing, and accountability
The Ideal Candidate

You are a highly capable deal operator who understands that speed and structure must coexist. You bring strong commercial instincts, contract expertise, and execution discipline to every deal.

  • The Executor: You move deals forward efficiently, removing bottlenecks without sacrificing rigor
  • The Dealmaker: You have a proven ability to structure and negotiate complex agreements with sophisticated customers
  • The Commercial Thinker: You understand pricing, margin, and risk tradeoffs in enterprise deals
  • The Partner: You work seamlessly with Sales while maintaining independence and discipline
  • The Translator: You can bridge legal, financial, and operational considerations into practical deal structures
Qualifications
  • 8–10 years in Business Affairs, Commercial Contracting, Deal Desk, or similar roles
  • Strong experience supporting enterprise sales and negotiating complex, global agreements
  • Background in media, technology, or managed services environments preferred but not required
  • Demonstrated ability to operate in fast-paced, high-growth environments
  • Strong contract drafting, negotiation, and stakeholder management skills

What NEP Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply