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Vice President Call Center Jobs in Boca Raton, FL

VITAS Healthcare

CCC Sr Dir Customer Service

Miramar, FL · On-site

$17.50 - $24.25/hr

... VP and GM, Care Connection Center in the budget planning process and P/L reconciliation. QUALIFICATIONS * Five or more years related experience managing an operations team in a 24/7 environment. Call ...

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All JobsVice President Call Center JobsVice President Call Center Jobs in Boca Raton, FL

Vice President Call Center information

See Boca Raton, FL salary details

$41.3K

$149.5K

$263.3K

How much do vice president call center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for vice president call center in Boca Raton, FL is $149,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $180,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a vice president call center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a vice president call center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a vice president call center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What are the most commonly searched types of Call Center jobs in Boca Raton, FL?

The most popular types of Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Vice President Call Center jobs in Boca Raton, FL?

For Vice President Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Vice President Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Vice President Call Center jobs?

Cities near Boca Raton, FL with the most Vice President Call Center job openings:

Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $149,492 per year, or $71.9 per hour.

Vice President of Sales

Nexgen Technologies, Inc.

Boynton Beach, FL • Remote

Full-time

Re-posted 20 days ago

Job description

NexGen Technologies is seeking a highly accomplished Vice President of Sales to lead enterprise sales initiatives, as well as drive revenue growth across our next-generation BPO and contact center solutions. Experience in the BPO space and video conferencing is a plus. This senior role reports directly to the CEO and requires a proven track record of closing complex enterprise deals, building executive-level relationships, and scaling sales organizations in fast-paced, growth-oriented environments.

Key Responsibilities

Enterprise & Strategic Sales Leadership

  • Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital transformation services powered by NexGen technologies.
  • Leverage an existing book of business to generate new revenue opportunities.
  • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
  • Build and maintain strategic relationships with top enterprise clients and decision-makers.
  • Deliver compelling demonstrations of the NexGen Virtual Workplace and other CX solutions to prospective clients and partners.
  • Negotiate and close high-value, multi-year contracts aligned with company growth objectives.

Revenue Generation & Pipeline Management

  • Own and exceed quarterly and annual bookings, revenue, and margin targets.
  • Build, manage, and forecast a high-quality pipeline of all sales opportunities.
  • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.

Client & Partner Engagement

  • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
  • Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.
  • Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
  • Conduct senior-level presentations, solution workshops, and strategic planning sessions.

Solution & Proposal Leadership

  • Partner with internal teams to craft scalable, customer-centric outsourcing solutions.
  • Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
  • Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.

Market Intelligence & Innovation

  • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
  • Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
  • Represent NexGen Technologies at industry events, conferences, and thought leadership venues.

Qualifications

  • 10+ years of progressive sales experience in BPO, contact center outsourcing, CCaaS solutions, or digital transformation services.
  • Proven success in enterprise sales with a strong personal book of business.
  • Track record of closing large, multi-year enterprise outsourcing deals ($5M+).
  • Established network of executive-level contacts with leading BPOs and enterprise companies.
  • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
  • Demonstrated ability to deliver product demos and articulate value propositions to executive-level audiences.
  • Exceptional leadership, communication, and negotiation skills.
  • Experience leading cross-functional teams in solutioning and proposal development.
  • Entrepreneurial mindset with the ability to thrive in a fast-paced, growth-oriented environment.
  • Preferred: Experience with global delivery models (onshore, nearshore, offshore).

What We Offer

  • Competitive base salary plus uncapped commission/bonus plan.
  • Performance-based incentives with direct reporting line to the CEO.
  • High visibility and influence in shaping NexGen's enterprise sales strategy

Apply