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Velocity Call Center Jobs (NOW HIRING)

Chubb

Billing Customer Service Rep

O Fallon, MO

$16 - $20.50/hr

Customer service experience in a high-volume client contact call center * Strong decision-making velocity in a fast-paced, high-volume phone contact center environment * Effective, strong, and ...

Corel

Sales Development Representative

Las Vegas, NV

$18 - $25/hr

The ideal candidate has experience in outbound sales, appointment setting, call center environments ... Experience in high-velocity sales environments with a focus on top-of-funnel activity and meeting ...

TEKsystems

Customer Service Representative

O Fallon, MO · On-site

$20/hr

... Call center Additional Skills & Qualifications Skills:- • Effective, strong, and service focused communication skills, both verbal and written • Strong decision-making velocity in a fast-paced ...

Chubb

Billing Customer Service Representative

O Fallon, MO

$16 - $20.50/hr

... a fast-paced call center. * Works collaboratively with team members, and business partners to ... Strong decision-making velocity in a fast-paced, high-volume phone contact center environment

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How much do velocity call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for velocity call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a typical workday look like for a representative at Velocity Call Center?

A typical day at Velocity Call Center involves handling a steady volume of inbound and/or outbound calls, assisting customers with inquiries, troubleshooting issues, and recording case details in CRM systems. You’ll often collaborate with team members and supervisors to resolve more complex situations or escalate concerns as needed. The team environment is fast-paced, with regular coaching and team meetings to discuss updates or share best practices. Most employees follow set shift schedules, and opportunities for advancement or specialization (such as quality assurance or training roles) are common for those who excel. This dynamic structure ensures consistent support for customers while offering avenues for personal and professional growth.

What are the key skills and qualifications needed to thrive in the Velocity Call Center position, and why are they important?

To thrive at a Velocity Call Center, you need strong customer service skills, problem-solving abilities, and proficiency in verbal and written communication, often with a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, call routing systems, and basic office applications is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure are standout soft skills for this position. These skills and qualities are crucial to providing efficient, positive customer experiences and meeting performance goals in a fast-paced, high-volume call center environment.

What is a Velocity Call Center job?

A Velocity Call Center job typically involves handling inbound and outbound calls to assist customers with inquiries, support, or sales. Employees are expected to provide fast and efficient service while maintaining quality customer interactions. These roles often require strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. Depending on the company, positions may include customer service representatives, sales agents, or technical support specialists.

More about Velocity Call Center jobs
What are the most commonly searched types of Velocity Call Center jobs? The most popular types of Velocity Call Center jobs are:
What states have the most Velocity Call Center jobs? States with the most job openings for Velocity Call Center jobs include:
What job categories do people searching Velocity Call Center jobs look for? The top searched job categories for Velocity Call Center jobs are:
Velocity Call Center jobs near you
Infographic showing various Velocity Call Center job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 10% Full Time, and 87% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Billing Customer Service Representative, PRS

Billing Customer Service Representative, PRS

Chubb

O Fallon, MO • On-site

$16 - $20.50/hr

Other

Posted 5 days ago

Chubb rating

8.1

Company rating: 8.1 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

132nd of 260 rated insurance

Job description

When you grow, Chubb grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We're looking for Customer Service Professionals who want to provide our agency partners and clients the best-in-class service experience they want and deserve!

You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.  Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.  If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!

Job Responsibilities:

  • Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
  • Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  • Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
  • Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents
  • Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
  • Responsible for cross selling products to provide best and most beneficial experience for clients 
  • Work overtime as needed
  • Complete additional tasks and other projects/duties as assigned
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT.    Candidate must be flexible to work during Saturday hours as scheduled on rotational basis.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
  • Customer service experience in a high-volume client contact call center
  • Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
  • Effective, strong, and service focused communication skills, both verbal and written
  • Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking 
  • Experience in a high-volume contact center with a strong focus on superior service is a plus!
  • Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
  • Track record of success in managing competing demands, problem solving and strong decision velocity
  • Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
  • Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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