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Vector Customer Service Jobs (NOW HIRING)

Vector Security

Lead Systems Technician

Memphis, TN · On-site

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Support Technician

Nashville, TN · On-site

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

Richmond, VA · On-site

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

Phoenix, AZ · On-site

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

Des Moines, IA · On-site

$54K - $87K/yr

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

San Francisco, CA · On-site

$54K - $87K/yr

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

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Vector Customer Service information

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How much do vector customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for vector customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Vector Customer Service representative?

Vector Customer Service representatives are professionals who work for Vector Marketing, the sales arm of Cutco Cutlery, or related companies. Their primary responsibilities include assisting customers with product inquiries, processing orders, handling returns or exchanges, and ensuring customer satisfaction. They often interact with customers via phone, email, or online chat and may also provide information about promotions or new products. Excellent communication and problem-solving skills are essential for this role. Working as a Vector Customer Service representative can provide valuable experience in sales, customer relations, and product knowledge.

What are the key skills and qualifications needed to thrive as a Vector Customer Service representative?

To thrive as a Vector Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in phone and email systems are typically required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills are crucial for ensuring customer satisfaction, repeat business, and maintaining the company's reputation.

What are some typical challenges faced by Vector Customer Service representatives, and how can they be effectively managed?

Vector Customer Service representatives often manage a high volume of incoming inquiries, which can range from product information requests to resolving order issues. A common challenge is handling difficult or dissatisfied customers while maintaining professionalism and empathy. To manage these situations effectively, representatives are trained in active listening, clear communication, and problem-solving techniques. Additionally, working closely with team members and supervisors ensures quick escalation of complex cases and fosters a supportive environment for continuous learning and improvement.

What is the difference between Vector Customer Service vs Call Center Representative?

AspectVector Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct interaction with customersCall centers; inbound/outbound calls
Industry UsageTelecommunications, retail, service providersTelecommunications, customer support centers
Common Search IntentCustomer service roles at VectorCustomer service roles in call centers

Vector Customer Service and Call Center Representative roles share similar credentials and work environments, often involving direct customer interaction in telecommunications or retail sectors. However, Vector Customer Service typically refers to specific roles within the Vector company, while Call Center Representatives work across various organizations. Both roles focus on resolving customer issues, but the context and employer differ.

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Cities with the most Vector Customer Service job openings:

What states have the most Vector Customer Service jobs?

States with the most job openings for Vector Customer Service jobs include:

What job categories do people searching Vector Customer Service jobs look for?

The top searched job categories for Vector Customer Service jobs are:

Vector Customer Service jobs near you
Infographic showing various Vector Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Lead Systems Technician

Memphis, TN • On-site

Vector Security
Investigation and Physical Security Services • 1 - 5K employees

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

16th of 117 rated security

Good employer

Recommended by parents

Respectful managers

Learn more about Vector Securityexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Lead Systems Technician! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Memphis, TN

Work Schedule: Monday - Friday, 1st shift hours 

Company vehicle provided

Summary:

The Lead Systems Technician will be responsible for Servicing and/or Installation of integrated systems including Burglar and Fire Alarms, Access Control, and Video. Possesses strong technical aptitude and effective interpersonal skills. 

What you'll do:

  • Completes System Servicing and/or Installations of various types of integrated systems.
  • Completes Servicing and/or Installation of basic to advanced network devices.
  • Completes programming & commissioning for security, fire, access control and video surveillance systems.
  • Assists with new technician training.

What you'll need:

  • Education & Experience:
    • High School Diploma or equivalent.
    • 5+ years industry experience - preferred.
    • Minimum of 2-years of fire detection and signaling systems experience (burglary, fire alarm, CCTV and access control). 
  • Certification/License:
    • Must possess a Valid Driver’s License.
    • ESA Certified Alarm Technician Level 2 or equivalent - preferred. 
    • NICET Fire or Video Level 2 - preferred.
  • Communication:
    • Must be able to effectively communicate with various individuals in a professional manner in order to provide superior customer service.
  • Technical:
    • Assists in design of integrated systems; understands software and programming for the primary manufacturers used by their home branch. 
    • Possesses the skill to decipher/design integrated systems in conjunction with local jurisdiction requirements.

    What you'll get:

    We offer a “Total Rewards”package including:

    • Competitive compensation with incentive eligibility 
    • Medical, dental and vision coverage
    • Company paid life and AD&D insurance.
    • Company paid short- and long-term disability.
    • Voluntary benefit products
    • 401k retirement savings plan
    • Flexible Spending Account
    • Paid time off
    • Tuition reimbursement
    • Employee Assistance Program (EAP)

    About Us:

    Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

    Our Values:

    • Win as a team.
    • Do the right thing.
    • Make a difference every day.
    • Get it done.
    • Think big.

    If you share these ideas, we’d love to hear from you!

    Vector Security is a Drug-Free Workplace

    Vector Security is an Equal Opportunity Employer

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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