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Vector Customer Service Jobs (NOW HIRING)

Rapid7

Vector Command Specialist

OR · Remote

As a Vector Command Specialist, you will work with a team of offensive security consultants to help ... You will also work with various Managed Services teams to help deliver monthly reports to customers ...

Vector Security

Senior Service Accounts Coordinator

PA · On-site +1

$16 - $21/hr

Identify service trends or specific items of escalation that affect customer perception of Vector Security Networks performance and give updates or direction to department leadership as needed.

Vector Security

Customer Experience Supervisor

PA · Remote

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to continue your journey with us as a Customer ...

Rapid7

Vector Command Specialist

As a Vector Command Specialist, you will work with a team of offensive security consultants to help ... You will also work with various Managed Services teams to help deliver monthly reports to customers ...

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Vector Customer Service information

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How much do vector customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for vector customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vector Customer Service Representative, and why are they important?

To thrive as a Vector Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in phone and email systems are typically required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills are crucial for ensuring customer satisfaction, repeat business, and maintaining the company's reputation.

What are some typical challenges faced by Vector Customer Service representatives, and how can they be effectively managed?

Vector Customer Service representatives often manage a high volume of incoming inquiries, which can range from product information requests to resolving order issues. A common challenge is handling difficult or dissatisfied customers while maintaining professionalism and empathy. To manage these situations effectively, representatives are trained in active listening, clear communication, and problem-solving techniques. Additionally, working closely with team members and supervisors ensures quick escalation of complex cases and fosters a supportive environment for continuous learning and improvement.

What is the difference between Vector Customer Service vs Call Center Representative?

AspectVector Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct interaction with customersCall centers; inbound/outbound calls
Industry UsageTelecommunications, retail, service providersTelecommunications, customer support centers
Common Search IntentCustomer service roles at VectorCustomer service roles in call centers

Vector Customer Service and Call Center Representative roles share similar credentials and work environments, often involving direct customer interaction in telecommunications or retail sectors. However, Vector Customer Service typically refers to specific roles within the Vector company, while Call Center Representatives work across various organizations. Both roles focus on resolving customer issues, but the context and employer differ.

What are Vector Customer Service representatives?

Vector Customer Service representatives are professionals who work for Vector Marketing, the sales arm of Cutco Cutlery, or related companies. Their primary responsibilities include assisting customers with product inquiries, processing orders, handling returns or exchanges, and ensuring customer satisfaction. They often interact with customers via phone, email, or online chat and may also provide information about promotions or new products. Excellent communication and problem-solving skills are essential for this role. Working as a Vector Customer Service representative can provide valuable experience in sales, customer relations, and product knowledge.
More about Vector Customer Service jobs
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Vector Customer Service jobs near you
Infographic showing various Vector Customer Service job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - 2nd Shift

Customer Service Representative - 2nd Shift

Vector Security

Warrendale, PA

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Vector Security rating

7.9

Company rating: 7.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

14th of 100 rated security

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative - Central Station! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Greater Pittsburgh, PA Region (Warrendale) - Hybrid Schedule available after 6 months.

Work Schedule: Wednesday - Sunday, 3:00 - 11:00pm

5 weeks of paid training provided (Week 1: M-F, 9am - 5pm, Weeks 2-5: M-F, 3pm - 11pm)

Summary:

Are you considering changing careers or looking for new opportunities?  

Our Customer Service Representative position offers the opportunity for growth and advancement.  

What You'll Do:

  • Process and handle alarm signals accurately and in a timely manner.
  • Dispatch proper authorities (Police/Fire/EMS) per established procedures.
  • Respond to inbound calls from customers and vendors.
  • Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.
  • Provide top quality customer service over the telephone.
  • Assist customers with their accounts by updating information.

What You'll Need:

  • High School Diploma or equivalent
  • Customer Service Experience
  • Dispatch Experience - Preferred
  • Phone Etiquette
  • Communication Skills
  • Computer Literacy and Navigation

What You'll Get:

We offer a “Total Rewards”package including:

    • Opportunity to increase wage with DOD certification.
    • Competitive compensation with incentive eligibility.
    • Medical, dental and vision coverage
    • Company paid life and AD&D insurance.
    • Company paid short- and long-term disability.
    • Voluntary benefit products
    • 401k retirement savings plan
    • Flexible Spending Account
    • Paid time off
    • Tuition reimbursement
    • Employee Assistance Program (EAP)

    About Us:

    We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

    Our Values:

    • Win as a team.
    • Do the right thing.
    • Make a difference every day.
    • Get it done.
    • Think big.

    If you share these ideas, we’d love to hear from you!

    This position is not accessible by public transportation.

    Vector Security is a Drug-Free Workplace

    Vector Security is an Equal Opportunity Employer

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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