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Vector Customer Service Jobs (NOW HIRING)

Vector Security

Support Technician

Nashville, TN · On-site

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

Richmond, VA

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Support Technician

Savannah, GA

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

Phoenix, AZ · On-site

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Support Technician

Lyons, GA

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

Vector Security

Lead Systems Technician

Des Moines, IA

$54K - $87K/yr

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential ...

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Vector Customer Service information

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How much do vector customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for vector customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Vector Customer Service representative?

Vector Customer Service representatives are professionals who work for Vector Marketing, the sales arm of Cutco Cutlery, or related companies. Their primary responsibilities include assisting customers with product inquiries, processing orders, handling returns or exchanges, and ensuring customer satisfaction. They often interact with customers via phone, email, or online chat and may also provide information about promotions or new products. Excellent communication and problem-solving skills are essential for this role. Working as a Vector Customer Service representative can provide valuable experience in sales, customer relations, and product knowledge.

What are the key skills and qualifications needed to thrive as a Vector Customer Service representative?

To thrive as a Vector Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in phone and email systems are typically required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills are crucial for ensuring customer satisfaction, repeat business, and maintaining the company's reputation.

What are some typical challenges faced by Vector Customer Service representatives, and how can they be effectively managed?

Vector Customer Service representatives often manage a high volume of incoming inquiries, which can range from product information requests to resolving order issues. A common challenge is handling difficult or dissatisfied customers while maintaining professionalism and empathy. To manage these situations effectively, representatives are trained in active listening, clear communication, and problem-solving techniques. Additionally, working closely with team members and supervisors ensures quick escalation of complex cases and fosters a supportive environment for continuous learning and improvement.

What is the difference between Vector Customer Service vs Call Center Representative?

AspectVector Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct interaction with customersCall centers; inbound/outbound calls
Industry UsageTelecommunications, retail, service providersTelecommunications, customer support centers
Common Search IntentCustomer service roles at VectorCustomer service roles in call centers

Vector Customer Service and Call Center Representative roles share similar credentials and work environments, often involving direct customer interaction in telecommunications or retail sectors. However, Vector Customer Service typically refers to specific roles within the Vector company, while Call Center Representatives work across various organizations. Both roles focus on resolving customer issues, but the context and employer differ.

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Cities with the most Vector Customer Service job openings:

What states have the most Vector Customer Service jobs?

States with the most job openings for Vector Customer Service jobs include:

What job categories do people searching Vector Customer Service jobs look for?

The top searched job categories for Vector Customer Service jobs are:

Vector Customer Service jobs near you
Infographic showing various Vector Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Electronic Systems Technician

Vector Security and Vector Security Networks

Pittston, PA • On-site

$23.25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as an Electronic Systems Technician!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Job Location: Pittston, PA
Summary:
As an Electronic Systems Technician you will be responsible for the installation and/or servicing of residential systems and small to mid-sized commercial accounts. Responsibilities include knowledge of basic wiring and panel programming, system set-up, basic troubleshooting, and explanation of system to customer with ability to answer questions.
What You'll Do:
  • Install/service residential systems and/or small to mid-sized commercial accounts:
    • Accurately complete installations and/or servicing with frequent to minimal supervision.
    • Troubleshoot basic systems of assigned types.
    • Utilize skills in basic wiring, panel programming, and system set-up.
    • Check for, and correct, any errors in work and paperwork.
    • Display professionalism when interacting with and communicating with peers, manager, and customers.
  • Train and mentor technicians:
    • Review work of Entry Level technicians on shared job site and provide training to correct any errors.

What You'll Need:
  • HS diploma or equivalent - required.
  • 1 - 3 years of industry experience - preferred.
  • Valid Driver's License with an acceptable driving history.
  • Certified Alarm Technician level 1 or equivalent - preferred.
  • Completion of minimum training/certification checklist required per Technician Career Path.
  • Communication:
    • Must be able to effectively communicate with various individuals in a professional manner in order to provide superior customer service.
  • Technical:
    • Must be able to understand technical functionality of various systems learned on-line and/or via hands-on instruction.

What You'll Get:
We offer a "Total Rewards" package including:
  • Company Vehicle Provided to use for work.
  • Company Provided paid cell phone.
  • Career advancement opportunities
  • Competitive compensation with incentive eligibility
  • Medical, dental, and vision coverage
  • HSA/FSA programs
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan after just 60 days
  • 7 Company Holidays, plus 2 Floating holidays of your choice
  • Paid Time Off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:
Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.
Our Values:
  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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