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Union Representative Jobs in Indiana (NOW HIRING)

Beacon Credit Union

Executive Assistant

Wabash, IN · On-site

Represents the credit union and CEO in a positive light in all matters of the organization. * Maintains a daily calendar of meetings and events for CEO, including organizing complex calendars and ...

Beacon Credit Union

Executive Assistant

Wabash, IN · On-site

Represents the credit union and CEO in a positive light in all matters of the organization. * Maintains a daily calendar of meetings and events for CEO, including organizing complex calendars and ...

Evonik Industries

Region HR Manager

Lafayette, IN · On-site

$102.90K - $171.50K/yr

Proactively build strong relationships with union representatives, leadership, and employees to foster collaboration. * Oversee hiring, job transfers, separations, and workplace investigations ...

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Union Representative information

See Indiana salary details

$23.3K

$42.1K

$73.3K

How much do union representative jobs pay per year?

As of May 29, 2026, the average yearly pay for union representative in Indiana is $42,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $40,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Union Representative, and why are they important?

To thrive as a Union Representative, you need a comprehensive understanding of labor laws, negotiation tactics, and collective bargaining processes, often supported by experience in labor relations or a related field. Familiarity with grievance tracking systems, contract management software, and relevant certifications such as labor relations or mediation training is also valuable. Outstanding interpersonal skills, active listening, and the ability to communicate persuasively help build trust and effectively advocate for members. These competencies are crucial for successfully representing workers' interests, resolving disputes, and ensuring fair workplace practices.

What are some common challenges a Union Representative might face when balancing member interests and organizational policies?

Union Representatives often need to navigate the delicate balance between advocating for their members' needs and working within the constraints of organizational policies and collective bargaining agreements. This can involve mediating disputes, addressing grievances, and ensuring open communication between employees and management. Successfully managing these challenges requires strong negotiation, interpersonal, and problem-solving skills, along with a thorough understanding of labor laws and workplace regulations. Building trust with both union members and management is key to effectively representing employee interests while maintaining productive relationships.

What are Union Representatives?

Union Representatives are individuals elected or appointed by members of a labor union to advocate on their behalf in the workplace. They act as a liaison between employees and management, helping to resolve workplace issues, negotiate collective bargaining agreements, and ensure that workers' rights are protected. Union Representatives also educate members about their rights, assist with grievances, and support fair working conditions. Their primary goal is to represent the interests of employees and promote a safe and equitable work environment.

What is the difference between Union Representative vs Shop Steward?

AspectUnion RepresentativeShop Steward
CredentialsTypically requires knowledge of labor laws, union policies, and sometimes certifications in labor relationsOften has similar credentials, with additional training specific to the workplace or union
Work EnvironmentWorks across multiple workplaces or regions, representing the union at a broader levelOperates mainly within a specific workplace or department
Employer & Industry UsageUsed across various industries to represent union members at a higher levelPrimarily found within specific workplaces, acting as a liaison between workers and management

Both roles involve advocating for union members, but the Union Representative typically operates at a broader, more strategic level, while the Shop Steward focuses on day-to-day issues within a specific workplace.

What are the most commonly searched types of Representative jobs in Indiana? The most popular types of Representative jobs in Indiana are:
What are popular job titles related to Union Representative jobs in Indiana? For Union Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Union Representative jobs in Indiana look for? The top searched job categories for Union Representative jobs in Indiana are:
What cities in Indiana are hiring for Union Representative jobs? Cities in Indiana with the most Union Representative job openings:
Union Representative jobs near you
Member Experience Representative

Member Experience Representative

Via Credit Union

Marion, IN • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Position Summary: Via Credit Union is seeking a Member Experience Representative. Scheduled hours are Tuesday - Thursday 8:15 - 4:30, Friday 8:15 - 5:00, and Saturday 8:15 - noon, unless otherwise specified. The Representative provides information and service concerning the credit union and its products and available services to credit union members and potential members ensuring the highest quality of member service.
Employment Requirements: As a financial institution, Via Credit Union requires its employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. "Good financial standing" means that the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes.
Candidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your application
Mission: People helping people achieve financial success.
Vision: Via Credit Union is committed to member service while maintaining financial stability.
Values:
  • Honesty and Integrity
  • Service Beyond Expectations
  • People First
  • Committed to Serve
  • Foster Growth & Knowledge
  • Excellence
  • Have Fun

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
  • Providing general and specific service-related information by phone, live chat, and all other electronic member contact points to potential and existing members concerning the Credit Union's products, services and policies. Provides information including eligibility for membership, types of Credit Union accounts, interest rates, current dividend rates, current promotions, and branch locations and hours, and services.
  • Educating members on use of Credit Union convenience products including online banking, mobile banking, remote deposit capture, Shared Branching, ACH, ATMs, telephone banking, debit cards, ATM cards, VISA and Phone Payments (ECM.TRAN).
  • Taking ownership of member issues to resolution, working with other departments as needed.
  • Communicates information in a manner that safeguards the Credit Union and maintains positive member relations. Escalates issues outside of authority level properly, providing all pertinent information.
  • Expertly handling routine member requests including ordering and statusing ATM, Debit cards and VISA cards, EFT and EFT transfers, automatic payment transfers, IRA & HAS transfers and withdrawals, ordering checks, processing phone payments, account balance and history information, dispersing calls as needed, and account reconciliation assistance.
  • Troubleshooting reported fraud and advising members of next steps.
  • Keeping current on policies, procedures and changes pertaining to the Retail Delivery channel by using the Intranet/Internet, e-mail and other training and information tools available. Keeps abreast of changes in general policies and procedures, products, and rates.
  • Follow established quality control practices to ensure error-free work.
  • Adhering to safety and security programs designed to minimize loss relating to fraud. Follows and contributes to effective Credit Union security by monitoring all Retail Delivery functions and ensures that member information and computer systems are always secure.
  • Following and supporting all compliance rules, regulations, and policies.
  • Ensuring that the Member Experience Center balances at the close of each day and that all calls have been answered before logging off the phones.
  • Adheres to all compliance standards set forth by Federal and State laws including, but not limited to: BSA, Money Laundering, Regulation CC and privacy of member information. Completes annual training, where applicable, to remain current with regulations and compliance procedures. Maintains and demonstrates practical knowledge of branch and/or facility security procedures to ensure the safety and soundness of the credit union.
  • Performs other duties as assigned by the Vice President of the Member Experience Center.

Skills & Abilities:
Education: High School Diploma or equivalent
Experience: No prior experience required, prior contact center and Via Credit Union experience preferred; prior teller experience preferred.
Computer Skills: Basic computer experience required; exceptional telephone skills and ability to handle multiple telephone lines.
Position Expectations:
  • Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
  • Demonstrate honesty and integrity and be seen as credible in the workplace.
  • Accept responsibility and be accountable for your actions.
  • Demonstrate ability to take care of the members' needs while following company procedures, resolve issues in difficult situations.
  • Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
  • The ability to formulate sound decisions using the available information.
  • Act as a role model within and outside of the department.
  • Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
  • Excellent organizational skills and initiative to improve processes.
  • Communicate regularly with department head about issues.
  • Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

Benefits Summary:
Health, Life & Disability Coverage
  • Affordable medical, dental, and vision (employer co-pay)
    • Prescription Drug Plan included in the medical insurance
    • Employee Assistance Program included in the medical insurance
  • Flexible Spending Account - Dependent Care & Unreimbursed Medical
  • Basic Life Insurance (employer paid)
  • Voluntary Life & AD&D
  • Long Term Disability (employer paid)
  • Travel AD&D (employer paid

Paid Time Off
  • Vacation
  • Sick: 72 hours annually
    • Unused hours rolled over to a Sick Bank
  • Personal: 16 hours annually
  • Free Saturday (after 1 year)
  • Holidays: 9 paid holidays
  • Community Service Day: Employer paid
  • Bereavement Pay

Financial & Retirement Planning
  • Competitive Pay
  • Annual Performance Reviews
  • Incentive Pay: Some positions qualify for incentive pay
  • 401(k):
    • Safe Harbor Non-Elective (employer paid)
    • Elective Deferral: Employee contribution, minimum of 1%
    • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
    • Discretionary Profit Sharing

Physical Demands:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Occasionally: Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs
Frequently: Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs
Constantly: Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
Not Applicable: Crawl
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.

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