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Union Customer Service Jobs (NOW HIRING)

SC State Credit Union

Customer Service Rep

Seneca, SC · On-site

$15.25 - $20.75/hr

Join SC State Credit Union as a Full-Time Customer Service Representative in Seneca, where you'll play a vital role in enhancing the financial well-being of our members. This is an exciting ...

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How much do union customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for union customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Union Customer Service Representative, and why are they important?

To thrive as a Union Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of union policies and member benefits, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and union-specific databases is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help representatives effectively address member concerns and foster trust. These competencies are crucial for ensuring member satisfaction, maintaining positive labor relations, and efficiently resolving issues within the union context.

How does being part of a union impact the daily work and responsibilities of a customer service representative?

Being part of a union as a customer service representative often means enjoying clearer work guidelines, structured breaks, and standardized processes for addressing workplace concerns. Union membership can also foster a collaborative environment, as representatives may participate in regular meetings to discuss workplace issues or improvements. Additionally, unions often provide support in resolving conflicts and negotiating benefits, giving employees a stronger collective voice. This can lead to a more supportive work environment and opportunities to contribute to positive changes in company policies.

What are Union Customer Service representatives?

Union Customer Service representatives are professionals who assist members of labor unions by addressing their inquiries, resolving issues related to union benefits, membership, and contracts, and providing information about union policies. They act as a bridge between union members and union leadership, ensuring that members' concerns are heard and addressed in a timely manner. Their role often includes answering questions about dues, grievances, workplace rights, and helping members navigate union processes. Excellent communication and problem-solving skills are essential for this position.

What is the difference between Union Customer Service vs Customer Service Representative?

AspectUnion Customer ServiceCustomer Service Representative
CredentialsMay require union membership or specific union certificationsTypically requires high school diploma or equivalent; certifications vary by industry
Work EnvironmentUnionized workplaces, often in public sector or large corporationsVarious industries, including retail, telecom, and finance
Employer & Industry UsageEmployers with unionized staff, such as government agencies or large unionsBroadly used across private and public sectors
Search & Comparison IntentPeople comparing unionized roles with non-union roles in customer serviceIndividuals seeking customer service roles or career info

Union Customer Service roles typically involve union membership and work in unionized environments, often with additional benefits and protections. Customer Service Representatives work across various industries with diverse employer types, focusing on customer interaction without necessarily union affiliation.

What cities are hiring for Union Customer Service jobs? Cities with the most Union Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Union Customer Service jobs? States with the most job openings for Union Customer Service jobs include:
Union Customer Service jobs near you
Infographic showing various Union Customer Service job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, 17% Part Time, and 33% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Union Customer Service Representative

Union Customer Service Representative

Graybar

Garden City, NY

$25/hr

Full-time

Posted 5 days ago

Graybar rating

8.6

Company rating: 8.6 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

13th of 336 rated logistics

Job description

Are you ready?

As a Union Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

  • Ensure every customer experience is top notch in quality

  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues

  • Take an active role in selling Graybar goods and services on inbound calls

  • Provide support on product selection and application

  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills & Requirements

  • Strong communication skills

  • Ability to handle a variety of customer situations with enthusiasm and tact

  • Some retail or counter sales experience preferred

  • High School education

  • 2 year or 4 year degree preferred

Shift and Hours: Monday - Friday; 9:30 am to 5:30 pm

Compensation Details: The expected rate of pay for this position is $25 per hour, depending on experience.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Come see why Graybar is continually ranked as a top employer across the country.

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

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What Graybar employees say

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About Graybar

Sourced by ZipRecruiter

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1869

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