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Union Customer Service Jobs (NOW HIRING)

Union Wireless

Customer Service Representative

Saratoga, WY · On-site

$17.75 - $20.40/hr

As a Customer Service Representative with Union Wireless, you'll have the opportunity to directly impact and assist our valuable customers with their inquiries and concerns. Picture yourself in a ...

Union Wireless

Customer Service Representative

Saratoga, WY · On-site

$17.75 - $20.40/hr

As a Customer Service Representative with Union Wireless, you'll have the opportunity to directly impact and assist our valuable customers with their inquiries and concerns. Picture yourself in a ...

UNION Savings BANK

Customer Service Specialist

Freeport, IL · On-site

$16.25 - $18/hr

We are UNION Savings BANK. We are looking for a self-starter who enjoys meeting and helping others to fill the role of part-time Customer Service Specialist at our Belvidere Illinois office. Must be ...

UNION Savings BANK

Customer Service Specialist

Freeport, IL · On-site

$16.25 - $20/hr

We are UNION Savings BANK. We are looking for a self-starter who enjoys meeting and helping others to fill the role of Customer Service Specialist. What is a Customer Service Specialist (CSS)? A CSS ...

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Union Customer Service information

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How much do union customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for union customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a union customer service representative?

To thrive as a Union Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of union policies and member benefits, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and union-specific databases is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help representatives effectively address member concerns and foster trust. These competencies are crucial for ensuring member satisfaction, maintaining positive labor relations, and efficiently resolving issues within the union context.

How does being part of a union impact the daily work and responsibilities of a customer service representative?

Being part of a union as a customer service representative often means enjoying clearer work guidelines, structured breaks, and standardized processes for addressing workplace concerns. Union membership can also foster a collaborative environment, as representatives may participate in regular meetings to discuss workplace issues or improvements. Additionally, unions often provide support in resolving conflicts and negotiating benefits, giving employees a stronger collective voice. This can lead to a more supportive work environment and opportunities to contribute to positive changes in company policies.

What is the difference between Union Customer Service vs Customer Service Representative?

AspectUnion Customer ServiceCustomer Service Representative
CredentialsMay require union membership or specific union certificationsTypically requires high school diploma or equivalent; certifications vary by industry
Work EnvironmentUnionized workplaces, often in public sector or large corporationsVarious industries, including retail, telecom, and finance
Employer & Industry UsageEmployers with unionized staff, such as government agencies or large unionsBroadly used across private and public sectors
Search & Comparison IntentPeople comparing unionized roles with non-union roles in customer serviceIndividuals seeking customer service roles or career info

Union Customer Service roles typically involve union membership and work in unionized environments, often with additional benefits and protections. Customer Service Representatives work across various industries with diverse employer types, focusing on customer interaction without necessarily union affiliation.

What is a union customer service representative?

Union Customer Service representatives are professionals who assist members of labor unions by addressing their inquiries, resolving issues related to union benefits, membership, and contracts, and providing information about union policies. They act as a bridge between union members and union leadership, ensuring that members' concerns are heard and addressed in a timely manner. Their role often includes answering questions about dues, grievances, workplace rights, and helping members navigate union processes. Excellent communication and problem-solving skills are essential for this position.
More about Union Customer Service jobs
What cities are hiring for Union Customer Service jobs? Cities with the most Union Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Union Customer Service jobs? States with the most job openings for Union Customer Service jobs include:
Union Customer Service jobs near you
Infographic showing various Union Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Oklahoma Central Credit Union

Tulsa, OK • On-site

$14 - $19/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we have to make a difference in the lives of our employees for them to make a difference for our members and communities.
Your role:
As a Customer Service Representative,you will provide outstanding phone service to all members and potential members. You will assist members with account information, perform account transactions, discuss product inquiries and recognize, cross-service and act upon sales opportunities, by suggesting appropriate credit union products.
In this role you will:
  • Provide accurate, courteous, friendly, timely and professional phone service to all members and potential members.
  • Assist members with general service requests such as, but not limited to, opening and closing accounts, financial transactions, problem solving, plastic card requests, address changes, CDs and check ordering. Educate the members on products and services the credit union offers.
  • Follow up to service requests, forms completion, return phone calls, mailing/emailing requested documentation and research required to resolve issues. Identifying transactions, verifying funds, account availability and research requests.
  • Assist and instruct members on the use of our electronic services such as home banking, Anywhere Audio, e-statements, bill pay, mobile banking and web site usage.
  • Provide remote Interactive Teller Machine (ITM) coverage as needed, delivering exceptional member service through video-assisted transactions while maintaining a professional, camera-ready appearance.
  • Protect member assets and account information.
  • Deliver service to both internal and external members that are aligned with the Credit Union's Service Standards and meet all established service goals.
  • Commitment to Credit Unions' needs and maintain confidentiality at all times.
  • Understand and comply with all aspects of the Bank Secrecy Act and Anti-Money Laundering regulations as they relate to their position.
  • Comply with all security guidelines related to physical and information security.

What you can expect when you join Oklahoma Central Credit Union:
  • Competitive pay - Cha-ching!
  • Work-life balance - Your family, hobbies, and life outside of work are important to us
  • 401 (k) retirement plan - You contribute to our future, so we contribute to yours
  • Best-in-class healthcare coverage - Helping you stay healthy
  • Generous PTO and federal holidays - We prioritize what matters
  • Community Service: We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off

Requirements
What we're looking for:
  • A high school diploma, GED or higher
  • Previous customer service experience
  • Proficient computer skills

Even better if you have:
  • One or more years of similar or related experience in a call center setting
  • Previous financial institution experience
  • Courtesy, tact, and diplomacy
  • Experience efficiently researching accounts and reaching a resolution
  • Active listening skills

Oklahoma Central Credit Union is proud to be an equal opportunity employer and a drug-free workplace!

Apply