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Union Customer Service Jobs in Washington (NOW HIRING)

NextCar

CUSTOMER SERVICE COORDINATOR

Catonsville, MD · On-site

$18 - $22/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar Rental

CUSTOMER SERVICE COORDINATOR

Laurel, MD · On-site

$18 - $23.50/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar

CUSTOMER SERVICE COORDINATOR

Laurel, MD · On-site

$18 - $23.50/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar

CUSTOMER SERVICE COORDINATOR

Catonsville, MD · On-site

$18 - $22/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar

CUSTOMER SERVICE COORDINATOR

Catonsville, MD · On-site

$18 - $22/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar

CUSTOMER SERVICE COORDINATOR

Gaithersburg, MD · On-site

$18 - $20/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar

CUSTOMER SERVICE COORDINATOR

Laurel, MD · On-site

$18 - $23.50/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

NextCar

CUSTOMER SERVICE COORDINATOR

Laurel, MD · On-site

$18 - $23.50/hr

Credit Union Membership RESPONSIBILITIES: * Clean exterior and interior of vehicle according to service delivery standards. * Complete rental transactions and agreements for customers following ...

Tjx

Customer Service Supervisor

Germantown, MD

$19 - $19.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

New

TJX Companies

Customer Service Supervisor

Germantown, MD · On-site

$19 - $19.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

TJX Companies

Customer Service Supervisor

Germantown, MD · On-site

$19 - $19.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

New

RIVIDIUM

Customer Service Representative

Alexandria, VA

$17 - $23.25/hr

RiVidium Inc. is seeking a Customer Service Representative to serve as point of contact for ECC ... union agreements to determine appropriate response and/or advice/ course of action. * Answer ...

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All JobsUnion Customer Service JobsUnion Customer Service Jobs in Washington

Union Customer Service information

See Washington salary details

$11

$21

$30

How much do union customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for union customer service in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What is a union customer service representative?

Union Customer Service representatives are professionals who assist members of labor unions by addressing their inquiries, resolving issues related to union benefits, membership, and contracts, and providing information about union policies. They act as a bridge between union members and union leadership, ensuring that members' concerns are heard and addressed in a timely manner. Their role often includes answering questions about dues, grievances, workplace rights, and helping members navigate union processes. Excellent communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a union customer service representative?

To thrive as a Union Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of union policies and member benefits, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and union-specific databases is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help representatives effectively address member concerns and foster trust. These competencies are crucial for ensuring member satisfaction, maintaining positive labor relations, and efficiently resolving issues within the union context.

How does being part of a union impact the daily work and responsibilities of a customer service representative?

Being part of a union as a customer service representative often means enjoying clearer work guidelines, structured breaks, and standardized processes for addressing workplace concerns. Union membership can also foster a collaborative environment, as representatives may participate in regular meetings to discuss workplace issues or improvements. Additionally, unions often provide support in resolving conflicts and negotiating benefits, giving employees a stronger collective voice. This can lead to a more supportive work environment and opportunities to contribute to positive changes in company policies.

What is the difference between Union Customer Service vs Customer Service Representative?

AspectUnion Customer ServiceCustomer Service Representative
CredentialsMay require union membership or specific union certificationsTypically requires high school diploma or equivalent; certifications vary by industry
Work EnvironmentUnionized workplaces, often in public sector or large corporationsVarious industries, including retail, telecom, and finance
Employer & Industry UsageEmployers with unionized staff, such as government agencies or large unionsBroadly used across private and public sectors
Search & Comparison IntentPeople comparing unionized roles with non-union roles in customer serviceIndividuals seeking customer service roles or career info

Union Customer Service roles typically involve union membership and work in unionized environments, often with additional benefits and protections. Customer Service Representatives work across various industries with diverse employer types, focusing on customer interaction without necessarily union affiliation.

How do I get a job working for a union customer service?

To work as a union customer service representative, you should gain experience in customer service roles, develop strong communication skills, and understand union policies and labor laws. Many positions require a high school diploma or equivalent, and some may prefer or require relevant certifications or union membership. Applying through union websites, job boards, or directly contacting union offices can help you find available positions.

What are the most commonly searched types of Customer Service jobs in Washington?

The most popular types of Customer Service jobs in Washington are:

What cities in Washington are hiring for Union Customer Service jobs?

Cities in Washington with the most Union Customer Service job openings:

Union Customer Service jobs near you
Infographic showing various Union Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Administrative Assistant - Business Development

Rockville, MD • On-site

Lafayette Federal Credit Union
Commercial Banking • 11 - 50 employees
Learn more about Lafayette Federal Credit Unionexternal

$49K - $62K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Administrative Assistant-Business Development

Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026). We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking an Administrative Assistant-Business Development to join our dynamic team!

Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by Newsweek's America's Best Bank's list, we've received a 5-star rating from Bauer financial, and we've also ranked #12 in S&P Global's Top Performing Credit Union's in 2022 for the second year in a row!

Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

A day in the life of an Administrative Assistant - Business Development will include:

  • Assisting the Business Development department with coordinating events and periodic outreach programs to maintain Lafayette Federal's visibility with existing members and promote utilization of the credit union's products and services
  • Helping in maintaining a strong community presence and building brand awareness through on-site business events, networking, and other business outreach activities.
  • Organizing and conduct membership retention programs among existing Select Employee Groups, community charters, and existing membership. Supplying Select Employee Group representatives with credit union marketing and promotion materials.
  • Maintain administrative oversight over HubSpot, the credit union's customer relationship management database as it relates to Business Development and Branch Operations.

Summarily, the Administrative Assistant - Business Development will be responsible for providing support to the entire Business Development Team and Branches, by managing the Select Employee Group database and making proper updates to the database, helping Business Development in identifying specific needs of members and aligning solutions with LFCU's offerings, and assisting in the Business Development's efforts to increase product utilization of new and existing members.

Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off & holiday leave
  • Educational assistance
  • Commuter benefits program and more!

Pay: $23.88 – $29.85 per hour ($49,675 – $62,092 annually), depending on experience and qualifications.

Location: This position will be located in Rockville, MD.

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN

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