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Union Customer Service Jobs in Michigan (NOW HIRING)

Brightspeed

Customer Service Technician

Pickford, MI

$14.75 - $19.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... union.  Depending upon the applicable collective bargaining agreement under which you may be ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... union. Depending upon the applicable collective bargaining agreement under which you may be hired ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... union. Depending upon the applicable collective bargaining agreement under which you may be hired ...

TJX Companies

Customer Service Supervisor

Canton, MI · On-site

$13.73 - $14.23/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

TJX Companies

Customer Service Supervisor

Canton, MI · On-site

$13.73 - $14.23/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

Tjx

Customer Service Supervisor

Canton, MI · On-site

$13.73 - $14.23/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

SpartanNash Company

Lead, Customer Service

Fenton, MI · On-site

This role is responsible to provide and maintain a high standard of customer service in the store ... Union, Ticket Master, and all other media in accordance with policies. * Ensure that return-to ...

SpartanNash Company

Customer Service Lead

Bellaire, MI · On-site

This role is responsible to provide and maintain a high standard of customer service in the store ... Union, Ticket Master, and all other media in accordance with policies. * Ensure that return-to ...

SpartanNash

Customer Service Lead

Allendale, MI

This role is responsible to provide and maintain a high standard of customer service in the store ... Union, Ticket Master, and all other media in accordance with policies. * Ensure that return-to ...

SpartanNash

Customer Service Lead

Bellaire, MI · On-site

This role is responsible to provide and maintain a high standard of customer service in the store ... Union, Ticket Master, and all other media in accordance with policies. * Ensure that return-to ...

SpartanNash

Lead, Customer Service

Fenton, MI

This role is responsible to provide and maintain a high standard of customer service in the store ... Union, Ticket Master, and all other media in accordance with policies. * Ensure that return-to ...

SpartanNash Company

Customer Service Lead

Kentwood, MI · On-site

This role is responsible to provide and maintain a high standard of customer service in the store ... Union, Ticket Master, and all other media in accordance with policies. * Ensure that return-to ...

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All JobsUnion Customer Service JobsUnion Customer Service Jobs in Michigan

Union Customer Service information

See Michigan salary details

$8

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$23

How much do union customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for union customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a union customer service representative?

Union Customer Service representatives are professionals who assist members of labor unions by addressing their inquiries, resolving issues related to union benefits, membership, and contracts, and providing information about union policies. They act as a bridge between union members and union leadership, ensuring that members' concerns are heard and addressed in a timely manner. Their role often includes answering questions about dues, grievances, workplace rights, and helping members navigate union processes. Excellent communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a union customer service representative?

To thrive as a Union Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of union policies and member benefits, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and union-specific databases is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help representatives effectively address member concerns and foster trust. These competencies are crucial for ensuring member satisfaction, maintaining positive labor relations, and efficiently resolving issues within the union context.

How does being part of a union impact the daily work and responsibilities of a customer service representative?

Being part of a union as a customer service representative often means enjoying clearer work guidelines, structured breaks, and standardized processes for addressing workplace concerns. Union membership can also foster a collaborative environment, as representatives may participate in regular meetings to discuss workplace issues or improvements. Additionally, unions often provide support in resolving conflicts and negotiating benefits, giving employees a stronger collective voice. This can lead to a more supportive work environment and opportunities to contribute to positive changes in company policies.

What is the difference between Union Customer Service vs Customer Service Representative?

AspectUnion Customer ServiceCustomer Service Representative
CredentialsMay require union membership or specific union certificationsTypically requires high school diploma or equivalent; certifications vary by industry
Work EnvironmentUnionized workplaces, often in public sector or large corporationsVarious industries, including retail, telecom, and finance
Employer & Industry UsageEmployers with unionized staff, such as government agencies or large unionsBroadly used across private and public sectors
Search & Comparison IntentPeople comparing unionized roles with non-union roles in customer serviceIndividuals seeking customer service roles or career info

Union Customer Service roles typically involve union membership and work in unionized environments, often with additional benefits and protections. Customer Service Representatives work across various industries with diverse employer types, focusing on customer interaction without necessarily union affiliation.

How do I get a job working for a union customer service?

To work as a union customer service representative, you should gain experience in customer service roles, develop strong communication skills, and understand union policies and labor laws. Many positions require a high school diploma or equivalent, and some may prefer or require relevant certifications or union membership. Applying through union websites, job boards, or directly contacting union offices can help you find available positions.

What are the most commonly searched types of Customer Service jobs in Michigan?

The most popular types of Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Union Customer Service jobs?

Cities in Michigan with the most Union Customer Service job openings:

Union Customer Service jobs near you
Infographic showing various Union Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

University of Michigan Credit Union

Ann Arbor, MI • On-site

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! Customer Service Representatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced retail and food service professionals. Our Customer Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations.
What's in it for you?
  • UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country!
  • Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
  • Paid time off including personal time, sick, vacation and even give back time to volunteer in the community.
  • Generous student loan debt repayment or tuition reimbursement.
  • We focus on the growth and development of our team members. Customer Service Representative at UMCU have a variety of career paths and the ability to build the career they want.
What will you be doing in this role?
  • Customer Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint.
  • Customer Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs.
  • Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs.
  • Provides responses to inquiries, questions and requests about products and services.
  • Proactively resolves concerns and views any member concerns as an opportunity to gain the member’s respect and repeated business.
  • Effectively evaluates any risk to the member or UMCU when providing services to the member.
  • Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus.
  • Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
  • Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
  • Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
  • Understands how to use remote access and is able to access a members’ computer and provide assistance or diagnose a problem
  • Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires.
What will you need for this role?
  • Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner.
  • Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
  • Excellent problem solving skills
  • Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service.
  • Ability to use technology and work with multiple systems to achieve desired results.
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.

What University Of Michigan Credit Union employees say

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