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Union Customer Service Jobs in Michigan (NOW HIRING)

HMG Careers

Remote Customer Service and Sales

Jackson, MI · Remote

$69K/yr

Unionized position with stock options * Comprehensive benefits package including medical, dental ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Pontiac, MI · Remote

$69K/yr

Unionized position with stock options * Comprehensive benefits package including medical, dental ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Flint, MI · Remote

$69K/yr

Unionized position with stock options * Comprehensive benefits package including medical, dental ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Saginaw, MI · Remote

$69K/yr

Unionized position with stock options * Comprehensive benefits package including medical, dental ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Inkster, MI · Remote

$69K/yr

Unionized position with stock options * Comprehensive benefits package including medical, dental ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Zeal Credit Union

Member Service Specialist

Southfield, MI · On-site

$15 - $19/hr

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills and experience. A minimum of six months of customer service experience is essential ...

Zeal Credit Union

Member Service Specialist

Southfield, MI · On-site

$15 - $19/hr

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills and experience. A minimum of six months of customer service experience is essential ...

Zeal Credit Union

Member Service Specialist

Taylor, MI

$15.25 - $19.25/hr

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills that align with our commitment to exceptional member service. Your customer service ...

Zeal Credit Union

Member Service Specialist

Taylor, MI · On-site

$15.25 - $19.25/hr

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills that align with our commitment to exceptional member service. Your customer service ...

Zeal Credit Union

Member Service Specialist

Allen Park, MI

$15 - $19/hr

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills that align with our commitment to exceptional member service. Your customer service ...

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All JobsUnion Customer Service JobsUnion Customer Service Jobs in Michigan

Union Customer Service information

See Michigan salary details

$8

$16

$23

How much do union customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for union customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a union customer service representative?

Union Customer Service representatives are professionals who assist members of labor unions by addressing their inquiries, resolving issues related to union benefits, membership, and contracts, and providing information about union policies. They act as a bridge between union members and union leadership, ensuring that members' concerns are heard and addressed in a timely manner. Their role often includes answering questions about dues, grievances, workplace rights, and helping members navigate union processes. Excellent communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a union customer service representative?

To thrive as a Union Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of union policies and member benefits, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and union-specific databases is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help representatives effectively address member concerns and foster trust. These competencies are crucial for ensuring member satisfaction, maintaining positive labor relations, and efficiently resolving issues within the union context.

How does being part of a union impact the daily work and responsibilities of a customer service representative?

Being part of a union as a customer service representative often means enjoying clearer work guidelines, structured breaks, and standardized processes for addressing workplace concerns. Union membership can also foster a collaborative environment, as representatives may participate in regular meetings to discuss workplace issues or improvements. Additionally, unions often provide support in resolving conflicts and negotiating benefits, giving employees a stronger collective voice. This can lead to a more supportive work environment and opportunities to contribute to positive changes in company policies.

What is the difference between Union Customer Service vs Customer Service Representative?

AspectUnion Customer ServiceCustomer Service Representative
CredentialsMay require union membership or specific union certificationsTypically requires high school diploma or equivalent; certifications vary by industry
Work EnvironmentUnionized workplaces, often in public sector or large corporationsVarious industries, including retail, telecom, and finance
Employer & Industry UsageEmployers with unionized staff, such as government agencies or large unionsBroadly used across private and public sectors
Search & Comparison IntentPeople comparing unionized roles with non-union roles in customer serviceIndividuals seeking customer service roles or career info

Union Customer Service roles typically involve union membership and work in unionized environments, often with additional benefits and protections. Customer Service Representatives work across various industries with diverse employer types, focusing on customer interaction without necessarily union affiliation.

How do I get a job working for a union customer service?

To work as a union customer service representative, you should gain experience in customer service roles, develop strong communication skills, and understand union policies and labor laws. Many positions require a high school diploma or equivalent, and some may prefer or require relevant certifications or union membership. Applying through union websites, job boards, or directly contacting union offices can help you find available positions.

What are the most commonly searched types of Customer Service jobs in Michigan?

The most popular types of Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Union Customer Service jobs?

Cities in Michigan with the most Union Customer Service job openings:

Union Customer Service jobs near you
Infographic showing various Union Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

HARVEST MARKET CUSTOMER SERVICE ASSOCIATE

Neiman Foods Inc

Ann Arbor, MI • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Customer Service Associate

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

Essential Duties And Responsibilities
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the three E's: Engagement, Educate, Empowerment
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front end through the Queue system
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor
Key Attributes
  • Passion/purpose
  • Foodie/farmer
  • Thirst for knowledge/curious/inquisitive
  • People enthusiast/outgoing
  • Genuine
  • Good communicator/desire to share
  • Trendy/fun
  • Honest
  • Techie
  • Friendly
  • Leadership skills
  • People/Communication skills
  • Integrity
  • Ability to multi-task
  • High energy level
  • Adaptability
Supervisory Responsibilities
  • Manages 3-12 Associates on the front end.
  • Follows NFI policies and applicable federal, state and local laws.
  • Assign and direct work
  • Address complaints and resolves problems
Education And/Or Experience
  • There is no required education and/or experience
Language Skills
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write routine reports and correspondence.
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
  • Basic math concepts (addition, subtraction, division, multiplication)
Certificates, Licenses, Registrations
  • There is no required certifications, licenses, or registrations
Recommended Equipment
  • Slip resistant shoes with closed toe and heel
  • Ladder
  • Stepladder
  • Uniform per store policy
Physical Demands

Regularly (Over 2/3 of the time)

  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision

  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors
Work Environment

Occasionally

  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors

Noise Level

  • Moderate
Pay Range

$16 up to $18/hour

Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • MI Earned Sick Time (ESTA)
  • Retirement Plans
  • Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

Apply