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How much do unified communications analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for unified communications analyst in the United States is $93,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a unified communications analyst?

A Unified Communications Analyst is responsible for managing and supporting an organization's communication systems, such as voice, video, messaging, and collaboration tools. They ensure seamless integration between different communication platforms, troubleshoot technical issues, and optimize system performance. Additionally, they may work with vendors, implement security protocols, and train users on communication technologies. Their goal is to enhance productivity and streamline communication across the organization.

What are the key skills and qualifications needed to thrive as a unified communications analyst?

To thrive as a Unified Communications Analyst, you need expertise in network administration, VoIP technology, troubleshooting, and a relevant degree in information technology or computer science. Familiarity with platforms like Microsoft Teams, Cisco Unified Communications Manager, and certifications such as CCNA or Microsoft Certified: Teams Administrator Associate are highly beneficial. Strong analytical thinking, effective communication, and collaborative problem-solving are standout soft skills for this position. These skills and qualities ensure seamless integration, reliable operations, and strong support for organizational communications in a dynamic IT environment.

What are some common challenges faced by unified communications analysts on the job?

Unified Communications Analysts often encounter challenges such as integrating new communication platforms with legacy systems, ensuring minimal downtime during upgrades, and troubleshooting complex, multi-vendor environments. They may also need to stay current with rapidly evolving technologies and security protocols to maintain optimal system performance and data protection. Collaboration with IT support, network engineers, and end-users is frequent, requiring excellent communication skills and adaptability. Overcoming these challenges provides valuable experience, often leading to expanded responsibilities and future career advancement opportunities in IT infrastructure or project management.

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Unified Communications Analyst jobs near you
Infographic showing various Unified Communications Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $93,594 per year, or $45 per hour.

Senior Unified Communications Engineer - Cisco

Douglas County Sheriff's Office

Castle Rock, CO • On-site

$97K - $146K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Senior Unified Communications Engineer - Cisco
Employment Type: 0 - Full-time Regular
Pay Range: $97,485.00 - 146,227.00
Location: Castle Rock, CO
Overtime Exempt: Y
Elected Office / Department: INFORMATION TECHNOLOGY
The Senior Unified Communications Engineer maintains, configures, and supports the Unified Communications environment, including system design, roadmap development, project implementation, upgrades, and hardware/software installation. The engineer also evaluates, and documents communication and collaboration architectures and solutions-such as phone systems, circuits, VoIP, cloud services, and related connectivity and integrations-to meet business needs.
Generally, the hiring range is $110,000-$134,000 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
Your future is important to us.
Douglas County offers a comprehensive benefits package - including medical, dental, vision, and retirement plans - plus a wide range of additional resources to support your health, growth, and overall well-being.View the full Employee Benefits Guide.
View the full job description here
ESSENTIAL DUTIES AND RESPONSIBILITIES: Key duties and responsibilities of the Senior Unified Communications Engineer position include, but are not limited to, the items listed below.
  • Ensure successful delivery to support strategic planning and initiatives
  • Improve organizational performance, and advance progress towards Douglas County Government goals.
  • Work with County users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications.
  • Carry out maintenance/upgrades on all Unified Communications infrastructure and end points.
  • Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
  • Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools.
  • Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders.
  • Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services.
  • Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the art collaboration experience.
  • Lead the development and delivery of training relevant to area of expertise.
  • Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs.
  • Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.
  • Manage Unified Communications system logging and provide performance metrics.
  • Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems.
  • Manages accurate inventory of telecom related circuits and devices.
  • Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems.
  • Offers advanced knowledge and experience in the area of Unified Communications.

MINIMUM QUALIFICATIONS:
EDUCATION and/or EXPERIENCE:
  • A Bachelor's Degree in Telecommunications, Electrical Engineering, vocational/technical training, or a closely related field, or equivalent experience, is required.
  • At least five years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration.
  • A combination of education and experience may be considered.

KNOWLEDGE, SKILLS, and ABILITIES:
Knowledge:
  • Demonstrated success designing, configuring, and supporting Unified Communications infrastructure
  • Demonstrated success troubleshooting to isolate and diagnose problems in largescale voice and video implementations.
  • Demonstrated success translating business needs into operational requirements
  • Demonstrated success managing multiple projects simultaneously
  • Demonstrated success as mentoring and teaching others on Unified Communications technologies
  • Solid understanding of modern telecommunications systems and connectivity solutions, including VoIP infrastructure, SIP trunking, broadband and fiber-based services, and contemporary network transport technologies.
  • Demonstrated knowledge of Cisco Collaboration Stack architecture, design and administration principles: Cisco Unified Communications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection voicemail, Cisco Unified Contact Center Express (UCCX), Cisco Expressway (Mobile Remote Access and B2B Calling); Cisco IM & Presence
  • Demonstrated knowledge of Cisco Session Border Controllers (CUBE), Voice gateways, Analog/digital Circuits, SIP, SCCP, RTP, SRTP, H.323, MGCP, and related VoIP protocols
  • Demonstrated knowledge of Dial plans, call routing, digit manipulation, translation patterns, route groups, and route lists Call Handlers and Call Centers
  • Demonstrated knowledge of Voice Quality of Service (QoS) design and implementation.
  • Knowledge of Webex Calling, Webex Contact Center, and hybrid cloud collaboration solutions

Skills: (Language and math)
  • Ability to read, understand, and interpret complex technical documents, diagrams, and manuals.
  • Ability to communicate with management, users, and technical staff at all levels.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships.

Abilities: (Reasoning)
  • Ability to define problems, collect data, establish facts, apply logic, draw valid conclusions, and devise complex technical solutions.
  • Ability to interpret a variety of complex technical instructions or diagrams and deal with abstract ideas.
  • Ability to make time-critical decisions regarding data and voice systems situations. Ability to rate priorities during busy periods with multiple failures.

OTHER SKILLS and ABILITIES:
  • Ability to provide system solutions involving systems integration, platforms, protocols, and technologies.
  • Ability to recognize and adjust to rapidly changing technologies and trends.
  • Strong work habits, organization, and time management skills.
  • Working knowledge of Operating Systems is highly desirable.
  • Troubleshoot complex voice, voicemail, contact center, and collaboration issues
  • Analyze packet captures using Wireshark and other diagnostic tools
  • Perform SIP call flow analysis and protocol troubleshooting

CERTIFICATIONS, LICENSES, & REGISTRATIONS:
  • This position requires successful completion of a criminal background check including fingerprinting through a national database.
  • Must possess a valid Colorado Driver's License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.

ADDITIONAL INFORMATION:
Closing Date: 8/28/2026 4:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.
The job details outlined in this posting may represent amodified summary of the full job description. For a full copy ofthe job description CLICK HERE toview our job classifications.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

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