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Unified Communications Analyst Jobs (NOW HIRING)

Bowhead

Unified Communications Engineer

TX · On-site

The Unified Communications Engineer will provide advanced technical expertise across the Cisco ... Analyze SIP signaling and call flows to identify and resolve complex voice service issues.

ASM Research

Unified Communications Engineer

Position Overview The Unified Communications Engineer serves as the senior technical expert for the ... Perform advanced troubleshooting, root-cause analysis, and remediation for complex ...

Vamonos IT

$91K - $119K/yr

About the Role Vamonos IT is seeking a Unified Communications (UC) Delivery Analyst responsible for analyzing performance data, service trends, and workload metrics to support the successful delivery ...

ManTech

Unified Communications Engineer

Chantilly, VA · On-site

$128K - $214K/yr

MANTECH seeks a motivated, career and customer-oriented Unified Communications Engineer to join our ... Analyze program metrics, ensure schedule compliance with customer guidelines, and recommend ...

Peraton

Unified Communications Engineer

Washington, DC · On-site

$135K - $216K/yr

Manage and support enterprise Cisco Unified Communications Manager (CUCM) environments deployed ... Strong troubleshooting and analytical skills. * Excellent communication and collaboration skills.

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Unified Communications Analyst information

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$46K

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$121K

How much do unified communications analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for unified communications analyst in the United States is $93,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a unified communications analyst?

A Unified Communications Analyst is responsible for managing and supporting an organization's communication systems, such as voice, video, messaging, and collaboration tools. They ensure seamless integration between different communication platforms, troubleshoot technical issues, and optimize system performance. Additionally, they may work with vendors, implement security protocols, and train users on communication technologies. Their goal is to enhance productivity and streamline communication across the organization.

What are the key skills and qualifications needed to thrive as a unified communications analyst?

To thrive as a Unified Communications Analyst, you need expertise in network administration, VoIP technology, troubleshooting, and a relevant degree in information technology or computer science. Familiarity with platforms like Microsoft Teams, Cisco Unified Communications Manager, and certifications such as CCNA or Microsoft Certified: Teams Administrator Associate are highly beneficial. Strong analytical thinking, effective communication, and collaborative problem-solving are standout soft skills for this position. These skills and qualities ensure seamless integration, reliable operations, and strong support for organizational communications in a dynamic IT environment.

What are some common challenges faced by unified communications analysts on the job?

Unified Communications Analysts often encounter challenges such as integrating new communication platforms with legacy systems, ensuring minimal downtime during upgrades, and troubleshooting complex, multi-vendor environments. They may also need to stay current with rapidly evolving technologies and security protocols to maintain optimal system performance and data protection. Collaboration with IT support, network engineers, and end-users is frequent, requiring excellent communication skills and adaptability. Overcoming these challenges provides valuable experience, often leading to expanded responsibilities and future career advancement opportunities in IT infrastructure or project management.

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Unified Communications Analyst jobs near you
Infographic showing various Unified Communications Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $93,594 per year, or $45 per hour.

Unified Communications Analyst

Artech Information System LLC

Philadelphia, PA

Contractor

Re-posted yesterday

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 6+ months(Contract to hire) 

This hands on technical position will be responsible for supporting various VoIP and contact center technologies within IT Infrastructure, with an immediate focus on Cisco Call Manager, Cisco UCCE and Calabrio.

Complete day to day Telecom and contact center requests, such as: moves/adds/changes/call flow designs/repairs/troubleshooting and project related tasks Will be required to support various telecommunication technologies from Cisco, Avaya, Interactive Intelligence, Microsoft Skype for Business, Xmedius, Calabrio, Sonus and Intrado Identify single points of failure and work on solutions to mitigate risks. Look for opportunities to provide technology efficiencies and operational improvements. Develop business continuity and testing plans for contact center technologies Develop technical documentation consisting of diagrams, step by step procedures, system configurations, call flows and other pertinent information required for the voice environment Work with Telecommunications carriers and managed service vendors on trouble tickets, activations and terminations. 

5+ years of experience supporting mid to large scale enterprise-wide contact center platforms. MUST have experience with administration and support of Cisco Call Manager and Cisco Unified Contact Center 

Requires hands on technical experience with Cisco UCCE/CUCM/CCVP/CVP Studio/VXML/Unity/EIM/CICM/Proxy Server & Calabrio. SQL database management required. Must have knowledge of H.323 and SIP protocols 

Voice and Network Certifications preferred: CCNA Voice/ Cisco CVP Must understand Cisco server architecture and have experience with routing and switching 

Experience administering and supporting additional Contact center technologies a plus, such as: EIM-Email integration, CTI, IVRs, Auto attendants, CRMs, predictive dialers and CAD or Finesse Must be familiar with configuring Cisco gateways, dial peers and working with carriers on the provisioning of PRI and SIP Trunks. 

Must have experience with SBC technologies, such as Cisco CUBE Experience with other contact center technologies such as Interactive Intelligence and Avaya, a plus. Position will be required to support multiple vendor technologies 

Experience with DNS/DHCP/VLANs/E911/QOS/COS and TCP/IP 

Experience developing training materials and training end users

Qualifications

Technical Degree Preferred.

Additional Information

Best Regards,

Tinny Jindal
tinny.jindal(at)artechinfo.com

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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