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Unemployment Representative Jobs (NOW HIRING)

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Unemployment Representative information

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$24.5K

$44.2K

$77K

How much do unemployment representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for unemployment representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What does an unemployment representative do?

An Unemployment Representative assists individuals who are filing for unemployment benefits. They help applicants understand eligibility requirements, guide them through the claims process, and answer questions about their benefits. Representatives also verify information, resolve issues, and may conduct interviews to ensure compliance with state and federal regulations. Their role is essential in helping people access financial support while they are between jobs.

What are the key skills and qualifications needed to thrive as an unemployment representative, and why are they important?

To thrive as an Unemployment Representative, you need knowledge of unemployment insurance laws, strong customer service skills, and at least a high school diploma or equivalent. Familiarity with case management software, state unemployment systems, and office productivity tools is typically required. Outstanding communication, problem-solving, and empathy help in effectively assisting claimants and resolving complex issues. These skills ensure accurate claims processing, compliance with regulations, and a positive experience for those seeking unemployment assistance.

What are some common challenges faced by unemployment representatives, and how can new hires prepare for them?

Unemployment Representatives often face high caseloads and must handle sensitive conversations with claimants experiencing financial stress. New hires can prepare by developing strong organizational skills, becoming familiar with state and federal unemployment laws, and practicing empathy in communication. Additionally, learning to use case management systems efficiently and staying up-to-date on policy changes will help representatives manage their workload more effectively and provide accurate support to claimants.

What is the difference between Unemployment Representative vs Claims Specialist?

AspectUnemployment RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require state-specific trainingHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, unemployment agencies, call centersInsurance companies, government agencies, customer service centers
Employer & IndustryState unemployment agencies, governmentInsurance firms, government, private sector
Common Search & ComparisonUnemployment Representative vs Claims Specialist

Unemployment Representatives primarily assist claimants with unemployment benefits and navigate state systems, while Claims Specialists handle claims processing, verification, and customer inquiries within insurance or government settings. Both roles require similar credentials and work in related environments, but their focus differs on unemployment benefits versus claims management.

More about Unemployment Representative jobs

What states have the most Unemployment Representative jobs?

States with the most job openings for Unemployment Representative jobs include:

What job categories do people searching Unemployment Representative jobs look for?

The top searched job categories for Unemployment Representative jobs are:

Unemployment Representative jobs near you
Infographic showing various Unemployment Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Job Service Rep I - CONTINUOUS POSTING

Department of Workforce Development

Brockton, MA • On-site

Full-time

Re-posted 14 days ago

Job description

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.
Positions available in Brockton and Boston
Incumbents in this series make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely determinations with appropriate rationales to parties in accordance with Massachusetts Employment Security Law; and perform related work as required.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
1.Analyze claims by reviewing available data to identify and prioritize potential eligibility issues.
2.Investigates issues by conducting fact-finding interviews by telephone or via the online system to gather information from claimants and employers and/or their representatives.
3.Analyzes data obtained from investigations and applies relevant laws, rules, regulations and precedents to formulate legal conclusions concerning eligibility for benefits in dispute.
4.Writes and issues timely determinations approving, or denying benefits which contain sufficient facts, reasons and law to enable interested parties to protect their rights.
5.Access and verify claim information and update records using the online system.
6.Advises claimants, employers, and/or their representatives, by telephone or via the online system, of appeal rights and procedures in cases of adverse determinations.
7.Provides information on unemployment insurance programs to employers, claimants and the general public by telephone or via the online system.
8.Interviews claimants and employers of agency unemployment insurance (UI) programs, by telephone or via the online system, to obtain and record data required to determine initial and/or ongoing eligibility of claimants and employers for programs or services.
9.Performs related duties as assigned.
*THIS IS A LONG-TERM SEASONAL POSITION WITH AN EXPECTED DURATION OF NINE MONTHS FROM DATE OF HIRE. THE DURATION OF EMPLOYMENT IS BASED ON AVAILABLE FUNDING AND/OR DUA WORKLOAD.
*Bilingual is preferred.
Incumbents are required to:
• work Monday - Friday from 8:30 AM - 5:00 PM
• have secure Broadband (10MBPS) internet speed connection to maintain full bandwidth coverage
Upon completion of the required in-person training, incumbents will perform duties in the office 3 days per week and remotely the remainder of the week.
Telework opportunities must be at a commutable distance to the Brockton or Boston DUA office.
Qualifications:
First consideration will be given to those applicants that apply within the first 14 days . Applicants must have (A) at least two (2) years of full time, or equivalent part-time professional or paraprofessional experience in personnel interviewing, vocational counseling, employment counseling, rehabilitation counseling, educational counseling, credit collection, credit interviewing, credit investigation, claims adjudication, claims settlement, claims examining, claims, investigation, claims interviewing, social work or social casework, or (B) any equivalent combination of the required experience and the substitutions below. Substitution: I. An Associate's degree may be substituted for one (1) year of the required experience. II. A Bachelor's degree or higher may be substituted for the required experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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