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Unemployment Representative Jobs (NOW HIRING)

HR One

Unemployment Insurance Specialist

Syracuse, NY · On-site

$22 - $23/hr

... represent clients during hearings, and review hearing files at the Department of Labor. • ... The Unemployment Insurance Specialist does not have any direct supervisory responsibilities.

HR One

Unemployment Insurance Specialist

Syracuse, NY · On-site

$22 - $23/hr

... represent clients during hearings, and review hearing files at the Department of Labor. • ... The Unemployment Insurance Specialist does not have any direct supervisory responsibilities.

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Unemployment Representative information

See salary details

$24.5K

$44.2K

$77K

How much do unemployment representative jobs pay per year?

As of Sep 3, 2026, the average yearly pay for unemployment representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What does an unemployment representative do?

An Unemployment Representative assists individuals who are filing for unemployment benefits. They help applicants understand eligibility requirements, guide them through the claims process, and answer questions about their benefits. Representatives also verify information, resolve issues, and may conduct interviews to ensure compliance with state and federal regulations. Their role is essential in helping people access financial support while they are between jobs.

What are the key skills and qualifications needed to thrive as an unemployment representative, and why are they important?

To thrive as an Unemployment Representative, you need knowledge of unemployment insurance laws, strong customer service skills, and at least a high school diploma or equivalent. Familiarity with case management software, state unemployment systems, and office productivity tools is typically required. Outstanding communication, problem-solving, and empathy help in effectively assisting claimants and resolving complex issues. These skills ensure accurate claims processing, compliance with regulations, and a positive experience for those seeking unemployment assistance.

What are some common challenges faced by unemployment representatives, and how can new hires prepare for them?

Unemployment Representatives often face high caseloads and must handle sensitive conversations with claimants experiencing financial stress. New hires can prepare by developing strong organizational skills, becoming familiar with state and federal unemployment laws, and practicing empathy in communication. Additionally, learning to use case management systems efficiently and staying up-to-date on policy changes will help representatives manage their workload more effectively and provide accurate support to claimants.

What is the difference between Unemployment Representative vs Claims Specialist?

AspectUnemployment RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require state-specific trainingHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, unemployment agencies, call centersInsurance companies, government agencies, customer service centers
Employer & IndustryState unemployment agencies, governmentInsurance firms, government, private sector
Common Search & ComparisonUnemployment Representative vs Claims Specialist

Unemployment Representatives primarily assist claimants with unemployment benefits and navigate state systems, while Claims Specialists handle claims processing, verification, and customer inquiries within insurance or government settings. Both roles require similar credentials and work in related environments, but their focus differs on unemployment benefits versus claims management.

More about Unemployment Representative jobs

What states have the most Unemployment Representative jobs?

States with the most job openings for Unemployment Representative jobs include:

What job categories do people searching Unemployment Representative jobs look for?

The top searched job categories for Unemployment Representative jobs are:

Unemployment Representative jobs near you
Infographic showing various Unemployment Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Senior Unemployment Claims Specialist - AZ

Vensure Employer Solutions

Chandler, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Senior Unemployment Claims Specialist supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.

Essential Duties and Responsibilities

Manage and respond to assigned unemployment claims within required deadlines.

Collaborate with designated client contacts on matters related to unemployment claims.

Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.

Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.

Responsible for receiving and analyzing unemployment claim information and preparing clients for unemployment claims hearings.

Serve as a client/PEO representative in unemployment hearings to ensure that the client is best represented, and the claim is adjudicated effectively and in the best interest of our client/PEO.

Conduct Benefit Charge Audits, performing detailed audits of benefit charges to pinpoint discrepancies or overpayments. Represents the organization's interest in interactions with state agencies, ensuring credits are obtained for any overcharged amounts.

Respond to inquiries from state agencies promptly and professionally.

Participate in the unemployment call queue, striving for a single-call resolution to meet organizational goals.

Monitor and manage the unemployment email inbox.

Oversee unemployment related tasks and cases within Client Space, ensuring timely follow-up and resolution.

Review and address state portal correspondence as assigned, assists with SIDES (State Information Data Exchange System) intake. Maintain accurate client data within unemployment tracking software.

Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.

Serve as a mentor to new employees, providing guidance, support, and knowledge

sharing to help them integrate and succeed within the team

Knowledge, Skills and Abilities

Advanced knowledge of unemployment benefit claims terminology, methods, and procedures. Including state compliance and regulatory laws.

A strong drive to deliver exceptional client support to both external and internal customers.

A flexible, positive attitude, and a dedicated team player and collaborator.

Strong organizational skills, attention to detail, and follow-through.

Ability to communicate clearly, concisely, and proactively, both verbally and in writing.

Experienced in multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.

Proficient in Microsoft Office applications. Drive to learn, grow, and contribute to the overall success of the company.

Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

Required Education and Experience

Associate's degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs)

2+ years of related business services experience (Unemployment, HR Administration, PEO, HRIS) required.

Proficient with Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

Required Licenses and/or Certifications

None

This position is eligible for the following benefits:

Health Insurance: Medical, dental, and vision coverage

Retirement Plan: 401(k) with company match

Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law

Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Additional Compensation: [e.g., signing bonus, commission structure] if applicable

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