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Loan Services Representative Jobs (NOW HIRING)

American Community Bank of Indiana

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Loan Servicing Representative

Saint John, IN · On-site

$45K - $60K/yr

... Services' website with collateral property, and cancel contracts for loans paid off · Monitor ... represent the bank with a high level of integrity while supporting management decisions and goals ...

Staffing

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Loan Servicing Representative

Harrisburg, PA · On-site

$18 - $20/hr

The Loan Servicing Representative I is responsible for supporting the servicing and maintenance of consumer and residential loans after closing. This role handles loan record updates, collateral ...

Air Products and Chemicals, Inc.

$18.25 - $24.50/hr

Represent APCI FCU in a friendly and professional manner that supports APCI FCU's mission and ... loan services or financial institution services experience is preferred but is not required.

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Loan Services Representative information

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How much do loan services representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for loan services representative in the United States is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loan Services Representative, and why are they important?

To thrive as a Loan Services Representative, you need a solid understanding of loan products, attention to detail, and a background in finance or banking, often supported by a relevant associate or bachelor's degree. Familiarity with loan management software, CRM systems, and regulatory compliance tools is typically required. Outstanding customer service, problem-solving abilities, and strong communication skills distinguish top performers in this role. These skills ensure accurate loan processing, regulatory adherence, and positive client experiences, which are vital for organizational success.

How much does a loan officer make on a $500,000 loan?

A loan services representative or loan officer typically earns a commission or fee based on the loan amount, often around 0.5% to 1% of the loan value. For a $500,000 loan, this could translate to $2,500 to $5,000 in fees or commissions, depending on the lender's compensation structure and the specific role's incentives.

What are some common challenges faced by Loan Services Representatives, and how can they be effectively managed?

Loan Services Representatives often encounter challenges such as handling a high volume of customer inquiries, resolving complex account issues, and staying updated on regulatory changes. Managing these challenges effectively requires strong organizational skills, attention to detail, and a customer-focused approach. Building a solid understanding of loan products and maintaining open communication with underwriting and collections teams can also help representatives address client concerns efficiently and foster a positive borrower experience.

What does a loan representative do?

A loan services representative processes and manages loan applications, verifies borrower information, and ensures compliance with lending policies. They communicate with clients, gather necessary documentation, and use loan processing software to facilitate approval and disbursement of loans.

What does a Loan Services Representative do?

A Loan Services Representative assists customers with their loan accounts, including processing payments, answering inquiries, and helping resolve issues related to loans. They often serve as the main point of contact for borrowers, providing information about loan terms, payment options, and account status. Additionally, they may help customers with loan applications, document collection, and ensure compliance with lending policies and regulations. Their role is essential in maintaining customer satisfaction and supporting the overall lending process.

What is the difference between Loan Services Representative vs Loan Processor?

AspectLoan Services RepresentativeLoan Processor
Primary RoleHandles customer inquiries, manages loan accounts, and provides support throughout the loan lifecycle.Reviews, verifies, and prepares loan documents for approval, ensuring compliance and accuracy.
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentBank branches, call centers, online platformsOffice setting, often in loan departments
CertificationsGenerally not required, but financial or customer service certifications can helpTypically requires knowledge of lending regulations and sometimes certifications

While both roles are involved in the loan process, the Loan Services Representative primarily interacts with customers and manages ongoing account support, whereas the Loan Processor focuses on preparing and verifying loan documentation for approval. Understanding these differences can help job seekers identify the right position based on their skills and career goals.

How much do loan servicers get paid?

Loan services representatives typically earn an average salary ranging from $35,000 to $55,000 per year, depending on experience, location, and employer. Some positions may offer additional benefits or bonuses based on performance and tenure.
More about Loan Services Representative jobs
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Loan Services Representative jobs near you
Loan Services Representative II

Loan Services Representative II

Marion Center Bank

Indiana, PA • On-site

$19 - $20/hr

Full-time

Posted 14 days ago

Job description

Job Type
Full-time
Description
General Responsibilities
Responsible for performing a variety of duties to support the loan servicing function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Loan Services Representative I(s); assisting the Loan Services Specialist with administrative tasks to support department operations.
Essential Duties
  • Performs a variety of duties to support the loan servicing function of which the following are illustrative:
  • Processes new charge-off loan requests; keeps charge-offs and recoveries current.
  • Prepares and mails various loan correspondence.
  • Performs necessary file maintenance, payment reversals, automatic funds transfers, and changes to loans.
  • Verifies HMDA data.
  • Receives insurance billings and tax notices for mortgage loans and provides payment.
  • Researches and retrieves loan payment history and mortgage satisfaction pieces.
  • Prepares necessary documents on paid consumer loans; forwards letter to customer along with paid Note and other miscellaneous documents, and mortgage satisfaction and UCC-1 pieces.
  • Assists with making changes on loan interest rate sheets.
  • Acquires insurance coverage; monitors for continued coverage.
  • Monitors and submits rate changes on loans tied to CD/Savings at renewal dates.
  • Reviews all loan transactions.
  • Prepares incoming and outgoing wire transfer forms.
  • Reviews and processes necessary entries and maintenance for completed Loan Modification agreements for all branches.
  • Assists with participation loans, including funding, uploading, and maintaining payments and draws.
  • Researches loan discrepancies, inconsistencies, and possible system errors.
  • Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
  • Receives loan documents form the Loan Processing Department and uploads the loan from the lending platform to the core processing system. Upon completion of upload, verifies information on core processing system is accurate.
  • Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
  • Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. HMDA, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc..
  • Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
  • Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
  • Provides leadership, on-the-job training, and technical guidance to Loan Services Representative I(s).
  • Assists the Loan Services Specialist with various administrative tasks to support department operations, as directed; may also be assigned special projects

Ancillary Duties
  • Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location
1st level, Corporate Headquarters
1271 Indian Springs Rd.
Indiana, PA 15701
Equipment/Machines
  1. Telephone
  2. PC/Computer keyboard
  3. Printer
  4. Fax machine
  5. Copy machine
  6. Calculator

Requirements
Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; moderate PC skills; thorough knowledge of bank lending policy and procedures; technical supervisory skills sufficient to provide guidance and training to Loan Services Representative I(s); visual and auditory skills.
Experience: A minimum of two (2) years' experience in related positions normally required. In addition to the preferred experience requirements, promotion from a Loan Services Representative I to a Loan Services Representative II is contingent upon the incumbent's ability to effectively perform multiple tasks, duties, and jobs throughout the division or department
Salary Description
$19.00-$20.00/hr

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