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Quicken Loans Customer Service Jobs (NOW HIRING)

Quicken Loans

Mortgage Banker

Cleveland, OH

... Quicken Loans . * Consult with our clients about current and future needs in achieving their financial goals. * Deliver world-class client service and establish ongoing financial services ...

Quicken Loans

Mortgage Banker

Cleveland, OH · On-site

... Quicken Loans . * Consult with our clients about current and future needs in achieving their financial goals. * Deliver world-class client service and establish ongoing financial services ...

Quicken Cash

Be Seen First

Teller & Customer service

Fullerton, CA · On-site

$18 - $22/hr

FAST , FAIR Friendly Quicken Cash is committed to helping our customers get fast cash when you need ... Pay Bills Quicken Cash is more than just a payday loan lender. We provide a variety of services for ...

Quicken Loans

Sr Web Developer

Detroit, MI

Robb Report not only showcases the products and services available from the most prestigious luxury brands around the globe, but it also provides its sophisticated readership with detailed insight ...

Quicken Loans

Sr Web Developer

Detroit, MI · On-site

Robb Report not only showcases the products and services available from the most prestigious luxury brands around the globe, but it also provides its sophisticated readership with detailed insight ...

Security Federal Bank

CSR - Columbia SC Area

Aiken, SC · On-site

$13.50 - $18.50/hr

... loans including personal lines of credit, revolving credit and installment loans. CSR's also assist customers with daily needs such as account research and reconciliation, check orders, safety ...

TWO MEN AND A TRUCK®

Mover / Laborer

Louisville, KY · On-site

$16/hr

Provide exceptional customer service as you safely move, pack and unpack customer's belongings ... Employee discounts from Verizon, Enterprise car rental, Quicken Loans, Shoes for Crews and more ...

TWO MEN AND A TRUCK®

Mover / Laborer

Lexington, KY · On-site

$16/hr

Provide exceptional customer service as you safely move, pack and unpack customer's belongings ... Employee discounts from Verizon, Enterprise car rental, Quicken Loans, Shoes for Crews and more ...

TWO MEN AND A TRUCK®

Mover / Laborer

Erlanger, KY · On-site

$16/hr

Provide exceptional customer service as you safely move, pack and unpack customer's belongings ... Employee discounts from Verizon, Enterprise car rental, Quicken Loans, Shoes for Crews and more ...

TWO MEN AND A TRUCK®

Mover - Part time

Lakeland, FL · On-site

$15 - $17/hr

Company discounts - Verizon, Enterprise, Ford, Quicken Loans, amp; more! What We Do * Inspect truck ... Provide an excellent experience, rather than just a service for customers * Accurately complete ...

Trinity Health

Customer service skills for occasional patient and visitor interaction * Physical strength for ... Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND ...

Trinityhealth

Customer service skills for occasional patient and visitor interaction * Physical strength for ... Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND ...

TWO MEN AND A TRUCK®

Mover / Laborer

Norristown, PA · On-site

$16/hr

... customer service as you safely move, pack and unpack customer's belongings. · Work with a team of ... Quicken Loans, Shoes for Crews and more ABOUT THE EMPLOYER Here at TWO MEN AND A TRUCK ® our core ...

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Quicken Loans Customer Service information

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How much do quicken loans customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for quicken loans customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Quicken Loans still exist?

Quicken Loans, now known as Rocket Mortgage, is still operational and is a major online mortgage lender. As a customer service representative, you would support clients through digital platforms and phone interactions. The company continues to hire for various roles in customer support and mortgage services.

How much does a loan officer make on a $500,000 loan?

A Quicken Loans customer service representative does not typically handle loan officer compensation; however, loan officers generally earn a commission or a percentage of the loan amount, which can range from 0.5% to 1% of the loan. For a $500,000 loan, this could translate to $2,500 to $5,000 in commissions, depending on the company's compensation structure and the loan officer's experience and performance.

What is a Quicken Loans Customer Service job?

A Quicken Loans Customer Service job involves assisting clients with their mortgage inquiries, applications, and account management. Representatives provide support through phone, email, or chat, helping with loan payments, document processing, and general questions. The role requires strong communication skills, problem-solving abilities, and knowledge of mortgage processes. Customer service representatives work to ensure a smooth and positive experience for clients throughout their loan journey.

How many employees does Quicken Loans have?

Quicken Loans, now known as Rocket Mortgage, employs approximately 20,000 people. As a large mortgage lender, it offers customer service roles that require strong communication skills and familiarity with mortgage products.

What are Quicken loans now called?

Quicken Loans is now known as Rocket Mortgage. The company rebranded to focus on digital mortgage lending, and the role of Quicken Loans Customer Service may now be associated with Rocket Mortgage customer support teams. Job seekers should look for opportunities under the Rocket Mortgage brand for related customer service positions.

What does a typical day look like for a Quicken Loans Customer Service representative?

A typical day as a Quicken Loans Customer Service representative involves answering inbound calls or messages from clients, addressing questions about loan products or application status, and resolving account issues. You will collaborate closely with loan officers, underwriters, and other departments to ensure clients receive timely and accurate information. The role often requires multitasking between calls, updating customer records in company systems, and following up on previous inquiries. This fast-paced environment provides a valuable opportunity to develop expertise in mortgage processes and build foundational skills for career advancement within the financial services industry.

What are the key skills and qualifications needed to thrive in the Quicken Loans Customer Service position, and why are they important?

To thrive as a Quicken Loans Customer Service representative, you need a strong understanding of mortgage products, excellent communication abilities, and typically a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure data entry systems is crucial. Exceptional interpersonal skills, patience, and problem-solving abilities set top performers apart in this position. These qualities are essential to effectively assist and retain clients, resolve issues quickly, and uphold the company’s reputation for outstanding customer support.

More about Quicken Loans Customer Service jobs
What cities are hiring for Quicken Loans Customer Service jobs? Cities with the most Quicken Loans Customer Service job openings:
What states have the most Quicken Loans Customer Service jobs? States with the most job openings for Quicken Loans Customer Service jobs include:
What job categories do people searching Quicken Loans Customer Service jobs look for? The top searched job categories for Quicken Loans Customer Service jobs are:
Quicken Loans Customer Service jobs near you
Infographic showing various Quicken Loans Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Mortgage Banker

Mortgage Banker

Quicken Loans

Cleveland, OH

Full-time

Posted 22 days ago

Job description

Company Description
Who We Are

Join Us to Find a Better Way

The Quicken Loans Family of Companies (FOC) is obsessed with always finding a better way through the creativity, innovation and transformative thinking of our leaders and team members. We certainly have the desire and ability to adapt to a changing world, but we are known to have changed the world ourselves. We're revolutionizing the mortgage banking industry, while developing new technology-driven ventures along with life changing career experiences. We are revitalizing the communities in which we live, work, and play.

Become an "Intrapreneur"

If you are passionate when it comes to sales, want high earning potential, and do not fit the 9-to-5 mold, then a career in mortgage banking might be right for you. Quicken Loans Mortgage Bankers own their own business within our business and are given a wide variety of options on how to accomplish individual and team goals. And like all successful entrepreneurs, they work hard, think creatively, and earn big.

Job Description

As the faces of the Quicken Loans experience, our Mortgage Bankers:

  • Complete and pass all assigned Mortgage Banker training and licensing activities - 15 weeks of Mortgage Banker training and licensing completely paid by Quicken Loans.
  • Consult with our clients about current and future needs in achieving their financial goals.
  • Deliver world-class client service and establish ongoing financial services relationships.
  • Interview clients to gather information about their unique financial situations, needs and objectives.
  • Use state-of-the-art technologies to conduct credit, underwriting and financial analyses to qualify clients for various loan programs.
  • Evaluate various loan programs and affordable financing plans from a broad range of Quicken Loans mortgage options.
  • Educate and advise clients on the home buying process and how to best manage their mortgage(s).
  • Ensure exceptional client experiences with ongoing communication throughout the entire loan process.
  • Protect Quicken Loans' interest and reputation as the nation's largest online retail mortgage lender and the second largest retail mortgage lender in the U.S.
Qualifications

What You Need

To become a successful Quicken Loans Mortgage Banker you need:

  • A positive attitude and the desire to truly help people.
  • The ability to rock in a fast-paced, dynamic environment.
  • Superb communication skills.
  • The spirit of an entrepreneur.

What You Don't Need

Quicken Loans Mortgage Bankers come to us from different places in their career journeys. We don't expect candidate's to have:

  • Lending experience or a finance degree. We'll teach you everything you need to know. Seriously.
  • The ability to make cold calls. You'll only talk to people who are already looking to buy or refi.
Additional Information
What You'll Get
  • 15 weeks of really fantastic Mortgage Banker training.
  • On-the-job coaching and real-time feedback.
  • Excellent compensation and benefits.
  • Sweet bonuses, trips, tickets and cash money.
  • Cutting edge, lightning fast technology (We call it "Rocket Mortgage" for a reason).

Apply