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Quicken Loans Customer Service Jobs (NOW HIRING)

Quicken Loans

Mortgage Banker

Cleveland, OH · On-site

... Quicken Loans . * Consult with our clients about current and future needs in achieving their financial goals. * Deliver world-class client service and establish ongoing financial services ...

Quicken Loans

Mortgage Banker

Cleveland, OH

... Quicken Loans . * Consult with our clients about current and future needs in achieving their financial goals. * Deliver world-class client service and establish ongoing financial services ...

Quicken Loans

Security Support Technician

Detroit, MI · On-site

Quicken Loans Is Here to Get You an Affordable Mortgage with Award-Winning Client Service. Founded in 1985, the company is headquartered in Detroit, USA, with a team of 10001+ employees. The company ...

Quicken Loans

Software Engineering Manager

Detroit, MI · On-site

Quicken Loans Is Here to Get You an Affordable Mortgage with Award-Winning Client Service. Founded in 1985, the company is headquartered in Detroit, USA, with a team of 10001+ employees. The company ...

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How much do quicken loans customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for quicken loans customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Quicken Loans Customer Service representative?

A Quicken Loans Customer Service job involves assisting clients with their mortgage inquiries, applications, and account management. Representatives provide support through phone, email, or chat, helping with loan payments, document processing, and general questions. The role requires strong communication skills, problem-solving abilities, and knowledge of mortgage processes. Customer service representatives work to ensure a smooth and positive experience for clients throughout their loan journey.

What does a typical day look like for a Quicken Loans Customer Service representative?

A typical day as a Quicken Loans Customer Service representative involves answering inbound calls or messages from clients, addressing questions about loan products or application status, and resolving account issues. You will collaborate closely with loan officers, underwriters, and other departments to ensure clients receive timely and accurate information. The role often requires multitasking between calls, updating customer records in company systems, and following up on previous inquiries. This fast-paced environment provides a valuable opportunity to develop expertise in mortgage processes and build foundational skills for career advancement within the financial services industry.

What are the key skills and qualifications needed to thrive in the Quicken Loans Customer Service position, and why are they important?

To thrive as a Quicken Loans Customer Service representative, you need a strong understanding of mortgage products, excellent communication abilities, and typically a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure data entry systems is crucial. Exceptional interpersonal skills, patience, and problem-solving abilities set top performers apart in this position. These qualities are essential to effectively assist and retain clients, resolve issues quickly, and uphold the company’s reputation for outstanding customer support.

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Quicken Loans Customer Service jobs near you
Infographic showing various Quicken Loans Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Banker

Quicken Loans

Cleveland, OH • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description
Who We Are
Join Us to Find a Better Way
The Quicken Loans Family of Companies (FOC) is obsessed with always finding a better way through the creativity, innovation and transformative thinking of our leaders and team members. We certainly have the desire and ability to adapt to a changing world, but we are known to have changed the world ourselves. We're revolutionizing the mortgage banking industry, while developing new technology-driven ventures along with life changing career experiences. We are revitalizing the communities in which we live, work, and play.
Become an "Intrapreneur"
If you are passionate when it comes to sales, want high earning potential, and do not fit the 9-to-5 mold, then a career in mortgage banking might be right for you. Quicken Loans Mortgage Bankers own their own business within our business and are given a wide variety of options on how to accomplish individual and team goals. And like all successful entrepreneurs, they work hard, think creatively, and earn big.
Job Description
As the faces of the Quicken Loans experience, our Mortgage Bankers:
  • Complete and pass all assigned Mortgage Banker training and licensing activities - 15 weeks of Mortgage Banker training and licensing completely paid by Quicken Loans.
  • Consult with our clients about current and future needs in achieving their financial goals.
  • Deliver world-class client service and establish ongoing financial services relationships.
  • Interview clients to gather information about their unique financial situations, needs and objectives.
  • Use state-of-the-art technologies to conduct credit, underwriting and financial analyses to qualify clients for various loan programs.
  • Evaluate various loan programs and affordable financing plans from a broad range of Quicken Loans mortgage options.
  • Educate and advise clients on the home buying process and how to best manage their mortgage(s).
  • Ensure exceptional client experiences with ongoing communication throughout the entire loan process.
  • Protect Quicken Loans' interest and reputation as the nation's largest online retail mortgage lender and the second largest retail mortgage lender in the U.S.

Qualifications
What You Need
To become a successful Quicken Loans Mortgage Banker you need:
  • A positive attitude and the desire to truly help people.
  • The ability to rock in a fast-paced, dynamic environment.
  • Superb communication skills.
  • The spirit of an entrepreneur.

What You Don't Need
Quicken Loans Mortgage Bankers come to us from different places in their career journeys. We don't expect candidate's to have:
  • Lending experience or a finance degree. We'll teach you everything you need to know. Seriously.
  • The ability to make cold calls. You'll only talk to people who are already looking to buy or refi.

Additional Information
What You'll Get
  • 15 weeks of really fantastic Mortgage Banker training.
  • On-the-job coaching and real-time feedback.
  • Excellent compensation and benefits.
  • Sweet bonuses, trips, tickets and cash money.
  • Cutting edge, lightning fast technology (We call it "Rocket Mortgage" for a reason).

Videos To Watch
https://www.youtube.com/watch?v=LE2u9qW5nO0
https://www.youtube.com/watch?v=X2mnx_Ce7ck

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