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Frontier Customer Service Representative Jobs (NOW HIRING)

Frontier Logistics Ltd

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Dispatcher/Customer Service Representative

Cincinnati, OH · On-site

$20 - $22/hr

Frontier Logistics Limited is seeking an experienced and dynamic Intermodal Dispatcher/Customer Service Representative to support our year-round operations in Cincinnati, OH. The ideal candidate will ...

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Frontier Customer Service Representative information

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How much do frontier customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for frontier customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Frontier Customer Service Representative vs Frontier Sales Associate?

AspectFrontier Customer Service RepresentativeFrontier Sales Associate
Primary RoleAssist customers with service inquiries, billing, and technical supportPromote and sell Frontier products and services to new and existing customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, communication
Work EnvironmentCall centers, retail stores, customer support centersRetail stores, sales offices, customer-facing locations
Common CertificationsNone specific, but customer service experience preferredSales experience may be preferred, but no specific certifications required

While both roles involve interaction with customers within the Frontier industry, the Customer Service Representative focuses on support and problem resolution, whereas the Sales Associate emphasizes promoting and selling products and services. Understanding these differences helps candidates choose the role that best matches their skills and career goals.

What does a Frontier sales representative do?

A Frontier sales representative is responsible for promoting and selling the company's products and services, such as internet, TV, and phone plans, to customers. They assess customer needs, explain product features, and process sales transactions, often working in retail locations or via phone. Strong communication skills and product knowledge are essential for success in this role.

How much does Frontier Internet pay their employees?

Frontier Customer Service Representatives typically earn an hourly wage that ranges from $15 to $20, depending on experience and location. The role may also include bonuses and benefits such as health insurance and paid time off, with schedules often involving full-time hours.

Is working for Frontier a good job?

Frontier Customer Service Representatives handle customer inquiries related to internet, TV, and phone services, often working in call centers or remote environments. The role typically requires strong communication skills, patience, and familiarity with customer service tools. Compensation and job satisfaction can vary based on location, experience, and individual expectations.

What is the lawsuit against Frontier Internet?

There have been lawsuits filed against Frontier Communications related to issues such as billing practices, service quality, and customer complaints. As a Customer Service Representative, understanding these legal matters can help in addressing customer concerns effectively. Staying informed about ongoing legal cases can also improve communication and service quality.
More about Frontier Customer Service Representative jobs
What cities are hiring for Frontier Customer Service Representative jobs? Cities with the most Frontier Customer Service Representative job openings:
What states have the most Frontier Customer Service Representative jobs? States with the most job openings for Frontier Customer Service Representative jobs include:
What job categories do people searching Frontier Customer Service Representative jobs look for? The top searched job categories for Frontier Customer Service Representative jobs are:
Frontier Customer Service Representative jobs near you
Infographic showing various Frontier Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Dispatcher/Customer Service Representative

Dispatcher/Customer Service Representative

Frontier Logistics Ltd

Cincinnati, OH • On-site

$20 - $22/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Dispatcher/Customer Service Representative Position Summary:

Frontier Logistics Limited is seeking an experienced and dynamic Intermodal Dispatcher/Customer Service Representative to support our year-round operations in Cincinnati, OH. The ideal candidate will have a strong background in transportation and operations management, exceptional communication skills, and the ability to thrive in a fast-paced environment. As the Intermodal Dispatcher/Customer Service Representative, you will be responsible for managing daily operations, overseeing drivers and company-owned trucks, and maintaining positive relationships with customers and vendors.

Responsibilities:

  • Manage daily terminal operations, schedule driver routes, and ensure efficient use of resources.
  • Collaborate with the Office Manager on driver qualification, hiring, and onboarding processes.
  • Maintain compliance with DOT regulations and company guidelines, ensuring safe and efficient operations.
  • Coordinate rates, pricing agreements, and service contracts with customers and vendors.
  • Dispatch and schedule pick-ups and deliveries for steady routes, optimizing efficiency and customer satisfaction.
  • Address customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records, prepare reports, and manage documentation related to operations and customer service.

Qualifications & Requirements:

  • Minimum of 3 years of experience in transportation and operations management within the trucking industry.
  • Excellent written and verbal communication skills, able to build and maintain positive relationships with clients, vendors, and team members.
  • Strong multitasking abilities, able to handle multiple priorities simultaneously.
  • Positive attitude and a commitment to delivering exceptional customer service.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Benefits:

  • Competitive pay, with a range of $20.00 - $22.00 per hour.
  • Paid Time Off (PTO) for vacation.
  • Weekends off and a flexible schedule, with daytime work hours from 8:00 AM to 5:00 PM.
  • Bonuses based on performance and company success.
  • Bi-weekly or twice monthly pay structure.

How to Apply:

If you are an experienced Intermodal Dispatcher/Customer Service Representative with a passion for delivering exceptional service and maintaining efficient operations in the trucking industry, we want to hear from you! To apply for the Intermodal Dispatcher/Customer Service Representative position at Frontier Logistics Limited We look forward to reviewing your application and discussing the opportunity to become a part of our dedicated team.

Frontier Logistics Limited is an Equal Opportunity/Drug Free Employer.

Company Description

We are an intermodal trucking company based out of Cincinnati, Ohio providing intermodal drayage (containers out of the rails) services to the tri-state area of Ohio, Indiana and Kentucky.