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Quicken Loans Customer Service Jobs (NOW HIRING)

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Quicken Loans Customer Service information

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How much do quicken loans customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for quicken loans customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Quicken Loans Customer Service representative?

A Quicken Loans Customer Service job involves assisting clients with their mortgage inquiries, applications, and account management. Representatives provide support through phone, email, or chat, helping with loan payments, document processing, and general questions. The role requires strong communication skills, problem-solving abilities, and knowledge of mortgage processes. Customer service representatives work to ensure a smooth and positive experience for clients throughout their loan journey.

What does a typical day look like for a Quicken Loans Customer Service representative?

A typical day as a Quicken Loans Customer Service representative involves answering inbound calls or messages from clients, addressing questions about loan products or application status, and resolving account issues. You will collaborate closely with loan officers, underwriters, and other departments to ensure clients receive timely and accurate information. The role often requires multitasking between calls, updating customer records in company systems, and following up on previous inquiries. This fast-paced environment provides a valuable opportunity to develop expertise in mortgage processes and build foundational skills for career advancement within the financial services industry.

What are the key skills and qualifications needed to thrive in the Quicken Loans Customer Service position, and why are they important?

To thrive as a Quicken Loans Customer Service representative, you need a strong understanding of mortgage products, excellent communication abilities, and typically a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure data entry systems is crucial. Exceptional interpersonal skills, patience, and problem-solving abilities set top performers apart in this position. These qualities are essential to effectively assist and retain clients, resolve issues quickly, and uphold the company’s reputation for outstanding customer support.

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What states have the most Quicken Loans Customer Service jobs?

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Quicken Loans Customer Service jobs near you
Infographic showing various Quicken Loans Customer Service job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Loan Customer Service Representative

LoanMax Title Loans

Kansas City, MO

$16 - $17/hr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Customer Service Representative
LoanMax Title Loans
1605 E Santa Fe St Olathe, KS 66061
Pay Range
$16 - $17 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed .
Schedule
Store Hours:
Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
✅ Never work on Sundays
About the Position
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.
Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.
Key Responsibilities
• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws
What We Offer
  • Competitive pay
  • 6 paid holidays
  • Paid vacation
  • Paid on-the-job training
  • Full-time, stable work schedule
  • Career growth opportunities
  • Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications
General
• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized
Education
• High school diploma or equivalent required
Experience
• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required
Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
About LoanMax Title Loans
LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
Additional Requirements
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Equal Opportunity Employer
LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

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