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$14

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$39

How much do loan services representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for loan services representative in the United States is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $34.13 per hour, depending on experience, location, and employer.

What does a loan services representative do?

A Loan Services Representative assists customers with their loan accounts, including processing payments, answering inquiries, and helping resolve issues related to loans. They often serve as the main point of contact for borrowers, providing information about loan terms, payment options, and account status. Additionally, they may help customers with loan applications, document collection, and ensure compliance with lending policies and regulations. Their role is essential in maintaining customer satisfaction and supporting the overall lending process.

What are the key skills and qualifications needed to thrive as a loan services representative, and why are they important?

To thrive as a Loan Services Representative, you need a solid understanding of loan products, attention to detail, and a background in finance or banking, often supported by a relevant associate or bachelor's degree. Familiarity with loan management software, CRM systems, and regulatory compliance tools is typically required. Outstanding customer service, problem-solving abilities, and strong communication skills distinguish top performers in this role. These skills ensure accurate loan processing, regulatory adherence, and positive client experiences, which are vital for organizational success.

What are some common challenges faced by loan services representatives, and how can they be effectively managed?

Loan Services Representatives often encounter challenges such as handling a high volume of customer inquiries, resolving complex account issues, and staying updated on regulatory changes. Managing these challenges effectively requires strong organizational skills, attention to detail, and a customer-focused approach. Building a solid understanding of loan products and maintaining open communication with underwriting and collections teams can also help representatives address client concerns efficiently and foster a positive borrower experience.

What is the difference between Loan Services Representative vs Loan Processor?

AspectLoan Services RepresentativeLoan Processor
Primary RoleHandles customer inquiries, manages loan accounts, and provides support throughout the loan lifecycle.Reviews, verifies, and prepares loan documents for approval, ensuring compliance and accuracy.
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentBank branches, call centers, online platformsOffice setting, often in loan departments
CertificationsGenerally not required, but financial or customer service certifications can helpTypically requires knowledge of lending regulations and sometimes certifications

While both roles are involved in the loan process, the Loan Services Representative primarily interacts with customers and manages ongoing account support, whereas the Loan Processor focuses on preparing and verifying loan documentation for approval. Understanding these differences can help job seekers identify the right position based on their skills and career goals.

More about Loan Services Representative jobs

What states have the most Loan Services Representative jobs?

States with the most job openings for Loan Services Representative jobs include:

What job categories do people searching Loan Services Representative jobs look for?

The top searched job categories for Loan Services Representative jobs are:

Loan Services Representative jobs near you

Loan Servicing Representative

LoanMax Title Loans

De Soto, KS

$16 - $17/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Customer Service Representative
LoanMax Title Loans
1605 E Santa Fe St Olathe, KS 66061
Pay Range
$16 - $17 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed .
Schedule
Store Hours:
Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
✅ Never work on Sundays
About the Position
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.
Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.
Key Responsibilities
• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws
What We Offer
  • Competitive pay
  • 6 paid holidays
  • Paid vacation
  • Paid on-the-job training
  • Full-time, stable work schedule
  • Career growth opportunities
  • Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications
General
• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized
Education
• High school diploma or equivalent required
Experience
• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required
Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
About LoanMax Title Loans
LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
Additional Requirements
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Equal Opportunity Employer
LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

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