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Loan Services Representative Jobs (NOW HIRING)

First Community Credit Union

Loan Servicing

Chesterfield, MO · On-site

$18.75 - $23.75/hr

Loan Servicing Representatives service all existing consumer loans and credit cards with the credit union. The ideal candidate will have strong communication skills and take pride in helping others.

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Loan Services Representative information

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How much do loan services representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for loan services representative in the United States is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $34.13 per hour, depending on experience, location, and employer.

What does a loan services representative do?

A Loan Services Representative assists customers with their loan accounts, including processing payments, answering inquiries, and helping resolve issues related to loans. They often serve as the main point of contact for borrowers, providing information about loan terms, payment options, and account status. Additionally, they may help customers with loan applications, document collection, and ensure compliance with lending policies and regulations. Their role is essential in maintaining customer satisfaction and supporting the overall lending process.

What are the key skills and qualifications needed to thrive as a loan services representative, and why are they important?

To thrive as a Loan Services Representative, you need a solid understanding of loan products, attention to detail, and a background in finance or banking, often supported by a relevant associate or bachelor's degree. Familiarity with loan management software, CRM systems, and regulatory compliance tools is typically required. Outstanding customer service, problem-solving abilities, and strong communication skills distinguish top performers in this role. These skills ensure accurate loan processing, regulatory adherence, and positive client experiences, which are vital for organizational success.

What are some common challenges faced by loan services representatives, and how can they be effectively managed?

Loan Services Representatives often encounter challenges such as handling a high volume of customer inquiries, resolving complex account issues, and staying updated on regulatory changes. Managing these challenges effectively requires strong organizational skills, attention to detail, and a customer-focused approach. Building a solid understanding of loan products and maintaining open communication with underwriting and collections teams can also help representatives address client concerns efficiently and foster a positive borrower experience.

What is the difference between Loan Services Representative vs Loan Processor?

AspectLoan Services RepresentativeLoan Processor
Primary RoleHandles customer inquiries, manages loan accounts, and provides support throughout the loan lifecycle.Reviews, verifies, and prepares loan documents for approval, ensuring compliance and accuracy.
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentBank branches, call centers, online platformsOffice setting, often in loan departments
CertificationsGenerally not required, but financial or customer service certifications can helpTypically requires knowledge of lending regulations and sometimes certifications

While both roles are involved in the loan process, the Loan Services Representative primarily interacts with customers and manages ongoing account support, whereas the Loan Processor focuses on preparing and verifying loan documentation for approval. Understanding these differences can help job seekers identify the right position based on their skills and career goals.

More about Loan Services Representative jobs

What states have the most Loan Services Representative jobs?

States with the most job openings for Loan Services Representative jobs include:

What job categories do people searching Loan Services Representative jobs look for?

The top searched job categories for Loan Services Representative jobs are:

Loan Services Representative jobs near you

Loan Servicing Representative

Bank Of Springfield

Springfield, IL • On-site

$18 - $20/hr

Full-time

Posted 14 days ago

Job description

Loan Servicing RepresentativeAbout the Position

Bank of Springfield is seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team. In this role, you will support the day-to-day servicing of consumer and commercial loans by ensuring loan records are accurate, assisting customers with loan-related inquiries, and providing exceptional service. The ideal candidate is organized, enjoys problem-solving, and thrives in a collaborative environment.

Essential Duties & Responsibilities
  • Review new and renewed loans to ensure all coding and documentation are accurate.
  • Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service.
  • Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests.
  • Maintain regular and predictable attendance.
  • Assist with additional loan servicing responsibilities and special projects as assigned.
Qualifications
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Strong attention to detail and excellent problem-solving skills.
  • Ability to communicate effectively and work collaboratively with team members.
  • Excellent organizational skills with the ability to manage multiple tasks and priorities.
  • Previous banking or loan servicing experience is preferred but not required.
Why Join Us?

At Bank of Springfield, you'll be part of a team that values collaboration, exceptional customer service, and professional growth. We offer a supportive work environment, competitive benefits, and opportunities to build a rewarding career in banking.

Benefits May Include the Following:

https://www.bankwithbos.com/careers/

Salary Range:

The salary range for this position is $18.00 - $20.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.


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