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Unemployment Representative Jobs (NOW HIRING)

Parker's Kitchen

Claims Specialist

Savannah, GA · On-site

Represent Parker's during unemployment appeal hearings, telephone hearings, mediations, and other proceedings as assigned. * Organize case files, prepare witnesses, present supporting documentation ...

Hui Huliau

Communication Representative

San Antonio, TX · On-site

... unemployment rate in the State of Hawaii. Our mission to strengthen our communities, make a ... The Communication Representative's primary role is to assist & advise DHA in meeting mission & OASD ...

Sparrow Company

Human Resources Coordinator

Newton, IA

$19.25 - $25.25/hr

Responds to notifications from state agency regarding unemployment claims filed by former employees; represents organization in unemployment claim hearings. * Issues annual individual summary of ...

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Unemployment Representative information

See salary details

$24.5K

$44.2K

$77K

How much do unemployment representative jobs pay per year?

As of Sep 3, 2026, the average yearly pay for unemployment representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What does an unemployment representative do?

An Unemployment Representative assists individuals who are filing for unemployment benefits. They help applicants understand eligibility requirements, guide them through the claims process, and answer questions about their benefits. Representatives also verify information, resolve issues, and may conduct interviews to ensure compliance with state and federal regulations. Their role is essential in helping people access financial support while they are between jobs.

What are the key skills and qualifications needed to thrive as an unemployment representative, and why are they important?

To thrive as an Unemployment Representative, you need knowledge of unemployment insurance laws, strong customer service skills, and at least a high school diploma or equivalent. Familiarity with case management software, state unemployment systems, and office productivity tools is typically required. Outstanding communication, problem-solving, and empathy help in effectively assisting claimants and resolving complex issues. These skills ensure accurate claims processing, compliance with regulations, and a positive experience for those seeking unemployment assistance.

What are some common challenges faced by unemployment representatives, and how can new hires prepare for them?

Unemployment Representatives often face high caseloads and must handle sensitive conversations with claimants experiencing financial stress. New hires can prepare by developing strong organizational skills, becoming familiar with state and federal unemployment laws, and practicing empathy in communication. Additionally, learning to use case management systems efficiently and staying up-to-date on policy changes will help representatives manage their workload more effectively and provide accurate support to claimants.

What is the difference between Unemployment Representative vs Claims Specialist?

AspectUnemployment RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require state-specific trainingHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, unemployment agencies, call centersInsurance companies, government agencies, customer service centers
Employer & IndustryState unemployment agencies, governmentInsurance firms, government, private sector
Common Search & ComparisonUnemployment Representative vs Claims Specialist

Unemployment Representatives primarily assist claimants with unemployment benefits and navigate state systems, while Claims Specialists handle claims processing, verification, and customer inquiries within insurance or government settings. Both roles require similar credentials and work in related environments, but their focus differs on unemployment benefits versus claims management.

More about Unemployment Representative jobs

What states have the most Unemployment Representative jobs?

States with the most job openings for Unemployment Representative jobs include:

What job categories do people searching Unemployment Representative jobs look for?

The top searched job categories for Unemployment Representative jobs are:

Unemployment Representative jobs near you
Infographic showing various Unemployment Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Disability Insurance Program Representative

California State Jobs

Oakland, CA • On-site

$70K - $88K/yr

Other

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title

THIS IS A BILINGUAL - SPANISH POSITION; MUST BE ABLE TO PASS A BILINGUAL - SPANISH FLUENCY EXAMINATION.

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board. Must comply with office security requirements. Travel and/or overtime may be required.

The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

Position located at 1225 4th Ave, Oakland, CA 94606.

If you have questions about the actual position, please contact the "Hiring Unit Contact" listed below under Contact Information.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Apply