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Tsi Customer Service Jobs (NOW HIRING)

TSI, Inc.

Manufacturing Engineer II

Shoreview, MN · On-site

$92K - $100K/yr

... research customers, TSI employees are part of something special with a purpose. Manufacturing ... This role ensures service and calibration operations are safe, efficient, repeatable, and compliant ...

TSI, Inc.

Staff Electrical Engineer

Shoreview, MN · On-site

May travel to customer sites to provide customer service support and help resolve problems What Do ... At TSI, our employees are our most valuable assets, and we care about their health and happiness.

TSI Incorporated

Manufacturing Engineer II

Shoreview, MN

$73K - $95K/yr

... research customers, TSI employees are part of something special with a purpose. Manufacturing ... This role ensures service and calibration operations are safe, efficient, repeatable, and compliant ...

TSI, Inc.

Manufacturing Engineer II

Shoreview, MN · On-site

$73K - $95K/yr

... research customers, TSI employees are part of something special with a purpose. Manufacturing ... This role ensures service and calibration operations are safe, efficient, repeatable, and compliant ...

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How much do tsi customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for tsi customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a TSI Customer Service Representative, and why are they important?

To excel as a TSI Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Microsoft Office is often required. Patience, active listening, and a positive attitude are crucial soft skills for effectively handling customer inquiries and complaints. These competencies ensure efficient issue resolution, high customer satisfaction, and contribute to the company's reputation and success.

What are some common challenges TSI Customer Service Representatives face when assisting clients, and how can these be addressed?

TSI Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high call volumes, and resolving billing disputes. Success in this role requires patience, strong problem-solving skills, and effective communication. Utilizing the company's training resources, collaborating with team members, and staying updated on TSI's products and services can help representatives address these challenges efficiently while maintaining a positive customer experience.

What does a TSI Customer Service representative do?

A TSI Customer Service representative is responsible for assisting customers by answering their inquiries, resolving issues, and providing information about TSI's products or services. They handle communication through phone, email, or chat, and ensure customer satisfaction by addressing concerns promptly and professionally. Additionally, they may process orders, handle returns or complaints, and update customer records in the company's database.

What is the difference between Tsi Customer Service vs Tsi Technical Support?

AspectTsi Customer ServiceTsi Technical Support
Primary RoleHandling customer inquiries, providing product/service information, resolving basic issuesDiagnosing and resolving technical problems, troubleshooting hardware/software issues
Required SkillsCommunication, customer service, product knowledgeTechnical knowledge, problem-solving, troubleshooting skills
Work EnvironmentCall centers, customer service departmentsTechnical support centers, IT departments
Common CertificationsCustomer service certifications, product-specific trainingCompTIA A+, Network+, technical certifications

While Tsi Customer Service focuses on assisting customers with general inquiries and product information, Tsi Technical Support involves diagnosing and resolving technical issues. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

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What states have the most Tsi Customer Service jobs? States with the most job openings for Tsi Customer Service jobs include:
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Tsi Customer Service jobs near you
Junior Project Manager/Business Analyst

Junior Project Manager/Business Analyst

TSI - Transforming Solutions, Inc.

Arlington Heights, IL • On-site

$26.50 - $35.50/hr

Full-time

Re-posted 15 days ago

Job description

TSI is a rapidly growing management consulting firm based in the Chicago area. TSI's core service offerings may be found here, but they generally involve assessing an organization's people, processes and technology recommending improvements and then helping to Implement those recommendations.
TSI has clients in a wide range of industries from Higher Education to Manufacturing and Distribution to Marketing and Advertising. The ability for our consultants to quickly learn and operate in a wide variety of environments and industries is key.
TSI is currently looking for a consultant who can serve as a hybrid Junior PM/Business Analyst. This role will be doing process analysis and requirement development, technology assessment, light project management, and support in other areas.
The purpose of this position is to be a versatile, effective, resource that can contribute in a number of areas. Often our consultants are faced with new, challenging and different scenarios in which they will be expected to learn, contribute, and adapt. This position will work directly with all levels of our client organizations, and will be expected to "roll up their sleeves" and work alongside our clients to meet our project objectives.
Exposure to process mapping and analysis, experience or background in system functional and technical requirement development, software selection and/or hands-on implementation, or mid to strong experience with software solutions in an educational setting are highly desired. Candidate should demonstrate the ability to evaluate, learn, and effectively use software programs, such as ERP, CRM, or other platforms on an as-needed basis.
Requirements
Bachelor's degree required; preferably with a business, technology or analytical focus. Desire 3-5 years of experience but this may be subject to change depending on suitability of candidate and his/her knowledge, skills, abilities, or other characteristics. The key driver to whether a candidate will go far in the process is their match to the Transforming Solutions culture and values listed here.
We anticipate this position will be mostly virtual with a few exceptions. One will be an occasional visit to TSI's office so we can meet as a team, perhaps once or twice a year. The second will be to the degree that our clients need us onsite for key meetings, workshops and presentations. Our strong preference is a candidate that has the capacity to travel when needed.
Desired Skills and Capabilities
  • Project Management
  • Business Analysis
  • Organizational Change Management or Organizational Development
  • Software Vendor Evaluation (typically ERP and CRM)
  • Process Analyst
  • Systems Analyst
  • Basic knowledge of technology architecture

As the above terms often can be interpreted differently, TSI consultants typically need the following:
  • Process or Customer Experience, which includes the ability to
    • Define business and technology processes and customer experiences (CX)
    • Analyze processes and CX so that improvements can be identified
    • Define how processes and CX should function
  • Analyze and define technology needs and requirements on behalf of our clients
  • Verbally and in writing, communicate in a professional, succinct and logical manner
  • Critical thinking/analytical skills
  • A conceptual understanding of Business Process Flows
  • Requirements development capability
  • Research - general and specific to our projects' needs
  • Ability to accurately notate vibrant discussions to capture intricate details
  • Ability to extract underlying value from ongoing organic discussion during TSI facilitated sessions
  • Ability to work effectively in a team environment and with stakeholders in a variety of levels and units
  • Problem solving - ability to troubleshoot, identify the root cause of, and develop and implement effective solutions to problems
  • Adopt, refine, implement, and apply a methodology through incremental learning and project work
  • Microsoft Office applications (Excel, PowerPoint, Project, Visio)
  • Knowledge of Google applications
  • Familiarity with Smartsheet, MS Project, or other Project Management applications

Other important, but less critical skills or capabilities include:
  • Facilitation, Presentation, and Client Communication Skills
  • Work flexibly in a variety of environments and locations
  • Successfully interpret and apply direction
  • Assist the development of new business in order to help TSI grow
  • Develop consulting approaches to meet a client's objectives
  • Identify resources that can play a role on TSI's engagements
  • Possess knowledge of SDLC, Agile and process improvement methods/approaches

Benefits
TSI is a growth-oriented consulting firm. We want to hire confident, capable well-balanced professionals who seek to dive in and work with our clients. Rather than wait years for your chance to do meaningful work at a large firm, TSI gives qualified team members a chance to show your skills NOW.

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