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Tsi Customer Service Jobs (NOW HIRING)

Halma plc

Customer Care Manager

Houston, TX · On-site

The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support.

TSI, Inc.

Product Service Associate

Auburn, IL · On-site

$37K - $41K/yr

As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI ... Learn to communicate with internal customers by phone, email, or in person concerning technical ...

TSI Incorporated

Product Service Associate

Auburn, IL · On-site

$37K - $41K/yr

As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI ... Learn to communicate with internal customers by phone, email, or in person concerning technical ...

TSI Incorporated

Production Planner I

Shoreview, MN · On-site

$65K - $76K/yr

... and research customers, TSI employees are part of something special with a purpose. Production ... service, and management. This role is also responsible for coordinating production plans and ...

TSI, Inc.

Tech Support Represent I

Auburn, IL · On-site

$19 - $25.75/hr

Perform in-field customer service calls to address customer satisfaction issues. * Perform custom ... At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and ...

TSI Incorporated

Global Product Manager

Shoreview, MN · On-site

$120K - $140K/yr

... TSI. This role is responsible for identifying business opportunities, conducting Voice of Customer ... Participate in cross-functional planning to develop product expansion and service strategies; lead ...

TSI, Inc.

Global Product Manager

Shoreview, MN · On-site

$120K - $140K/yr

... TSI. This role is responsible for identifying business opportunities, conducting Voice of Customer ... Participate in cross-functional planning to develop product expansion and service strategies; lead ...

TSI Incorporated

Tech Support Represent I

Auburn, IL · On-site

$19 - $25.75/hr

Perform in-field customer service calls to address customer satisfaction issues. * Perform custom ... At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and ...

TSI, Inc.

Warehouse Supervisor

Auburn, IL · On-site

$73/hr

Applies world class techniques in the pursuit of continuous improvement for process, quality, customer service, and environment, while ensuring the assigned areas meet all TSI quality requirements ...

TSI Incorporated

Warehouse Supervisor

Auburn, IL · On-site

$73/hr

Applies world class techniques in the pursuit of continuous improvement for process, quality, customer service, and environment, while ensuring the assigned areas meet all TSI quality requirements ...

TSI, Inc.

Engineering Technician IV

Shoreview, MN · On-site

... provide customer service support, help resolve problems, or support field testing. What Can We Give You? At TSI, our employees are our most valuable assets, and we care about their health and ...

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How much do tsi customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for tsi customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a TSI Customer Service Representative, and why are they important?

To excel as a TSI Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Microsoft Office is often required. Patience, active listening, and a positive attitude are crucial soft skills for effectively handling customer inquiries and complaints. These competencies ensure efficient issue resolution, high customer satisfaction, and contribute to the company's reputation and success.

What are some common challenges TSI Customer Service Representatives face when assisting clients, and how can these be addressed?

TSI Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high call volumes, and resolving billing disputes. Success in this role requires patience, strong problem-solving skills, and effective communication. Utilizing the company's training resources, collaborating with team members, and staying updated on TSI's products and services can help representatives address these challenges efficiently while maintaining a positive customer experience.

What does a TSI Customer Service representative do?

A TSI Customer Service representative is responsible for assisting customers by answering their inquiries, resolving issues, and providing information about TSI's products or services. They handle communication through phone, email, or chat, and ensure customer satisfaction by addressing concerns promptly and professionally. Additionally, they may process orders, handle returns or complaints, and update customer records in the company's database.

What is the difference between Tsi Customer Service vs Tsi Technical Support?

AspectTsi Customer ServiceTsi Technical Support
Primary RoleHandling customer inquiries, providing product/service information, resolving basic issuesDiagnosing and resolving technical problems, troubleshooting hardware/software issues
Required SkillsCommunication, customer service, product knowledgeTechnical knowledge, problem-solving, troubleshooting skills
Work EnvironmentCall centers, customer service departmentsTechnical support centers, IT departments
Common CertificationsCustomer service certifications, product-specific trainingCompTIA A+, Network+, technical certifications

While Tsi Customer Service focuses on assisting customers with general inquiries and product information, Tsi Technical Support involves diagnosing and resolving technical issues. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

More about Tsi Customer Service jobs
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What states have the most Tsi Customer Service jobs? States with the most job openings for Tsi Customer Service jobs include:
What job categories do people searching Tsi Customer Service jobs look for? The top searched job categories for Tsi Customer Service jobs are:
Tsi Customer Service jobs near you

Customer Care Manager

Halma plc

Houston, TX • On-site

Full-time

Re-posted 3 days ago

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.
Company description:
TeDan Surgical Innovations (TSI) designs and manufactures specialty surgical products for use in orthopedic, neuro, thoracic and spine surgeries.
TSI was founded in 2006 with the goal to innovate and address evolving retraction techniques in spine surgery. We have successfully addressed the need for minimally invasive, posterior, lateral and anterior surgical approaches to the spine, and have introduced access instrumentation for neurological, orthopedic and cardiothoracic procedures. We commit to providing innovative, high-quality surgical access systems designed to optimize exposure and improve the surgeon experience.
Job Summary:
The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support. This role functions as the primary bridge between customers, sales, and operations, with direct impact on customer satisfaction, order accuracy, and revenue execution. This role is responsible for delivering a best-in-class customer experience while ensuring operational excellence, regulatory compliance, and strong alignment with sales, supply chain, and commercial strategy.
Duties/Essential Job Functions:
Customer Experience & Lifecycle Ownership
  • Own the full customer experience across pre-sale, order execution, and post-sale support
  • Ensure timely resolution of inquiries, complaints, and product-related issues
  • Deliver consistent, proactive communication across all customer segments
  • Establish structured feedback loops to inform product, operations, and commercial teams
  • Supervise the daily operations of the customer service department
  • Set customer satisfaction goals and work with the team to meet them on a consistent basis
  • Assist in resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identify and assess customers' needs to achieve satisfaction

Team Leadership & Capability Development
  • Lead, coach, and develop customer service and sales support teams
  • Build deep product and process knowledge across the team
  • Establish a high-performance, customer-first culture focused on accountability and responsiveness

Operational Excellence & Process Management
  • Optimize quoting, order management, and fulfillment workflows
  • Ensure accuracy and completeness of all customer records in ERP/CRM systems
  • Drive implementation of scalable tools, automation, and process improvements

Regulatory, Quality & Compliance
  • Ensure adherence to all applicable quality system and documentation requirements
  • Support proper intake, documentation, and routing of customer complaints and product feedback
  • Maintain high standards of data integrity, audit readiness, and process compliance

Commercial Support & Field Enablement
  • Partner with sales leadership to support distributors, direct customers, and field teams
  • Improve order conversion, response quality, and customer responsiveness
  • Support onboarding and enablement of distribution partners and new sales representatives
  • Identify opportunities to increase customer value through service and product engagement

Cross-Functional Collaboration
  • Coordinate closely with sales, marketing, operations, and supply chain teams
  • Ensure seamless handoffs and alignment on customer commitments
  • Provide insights on customer needs, market trends, and service performance

Experience/Skills:
  • 5+ years of customer service or inside sales leadership experience
  • Experience in a B2B, medical device or manufacturing environment
  • Strong understanding of order management and customer workflows
  • Experience with ERP/CRM systems
  • Proven ability to lead teams and improve performance
  • Experience in medical device or regulated industries
  • Technical product experience or ability to learn complex product lines
  • Strong cross-functional collaboration experience
  • Proven leadership of customer service or inside sales teams in a B2B environment
  • Experience managing end-to-end customer operations (order-to-cash lifecycle)
  • Background in complex or technical product environments (medical device or similar preferred)
  • Strong ERP/CRM experience with demonstrated process improvement capability
  • Track record of cross-functional collaboration with sales and operations teams
  • Computer literate in various software applications
  • Ability to multi-task, prioritize and manage time effectively
  • Communication:
  • Ability to internally and externally discuss and clearly define issues and independently develop course of action/plans
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Interpersonal: Ability to cooperate and support team members and ability to coordinate interdepartmental activities and to resolve individual conflicts and issues
  • Teamwork: Pursue trust for each team member. Seek and deliver honest feedback to all team members. Committed and accountable to achieving team goals.

Education & Experience:
  • Bachelor's degree preferred; not required with relevant experience
  • Strong preference for candidates with experience in B2B, manufacturing, or regulated environments
  • Demonstrated track record of leading customer service or customer operations teams and improving performance required

Physical Requirements:
  • Business casual attire
  • Occasionally requires attending corporate functions
  • Occasionally may require travel (5-10%)
  • In-office position

Reports to Chief Commercial Officer
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