As part of a Temperature Systems Inc. (TSI), you'll be the go-to resource for customers--providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional ...
As part of a Temperature Systems Inc. (TSI), you'll be the go-to resource for customers--providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional ...
As part of a Temperature Systems Inc. (TSI), you'll be the go-to resource for customers--providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional ...
As part of a Temperature Systems Inc. (TSI), you'll be the go-to resource for customers--providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional ...
Warehouse Worker
$24.14/hr
Provide excellent customer service to both internal and external people. * Maintain good ... About TSI: Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself ...
Warehouse Worker
$24.14/hr
Provide excellent customer service to both internal and external people. * Maintain good ... About TSI: Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself ...
Represent TSI with professionalism in all settings -- including customer visits, meetings, and ... service throughout Wisconsin, northern Illinois, eastern Iowa, and Michigan's Upper Peninsula. We ...
Represent TSI with professionalism in all settings -- including customer visits, meetings, and ... service throughout Wisconsin, northern Illinois, eastern Iowa, and Michigan's Upper Peninsula. We ...
... customer service, support company initiatives, and build scalable warehouse processes that support TSI's continued growth. Qualifications * Minimum 5 years of progressive warehouse/distribution ...
New
... customer service, support company initiatives, and build scalable warehouse processes that support TSI's continued growth. Qualifications * Minimum 5 years of progressive warehouse/distribution ...
New
Balances hands-on sales, engineer relationship-building, and customer development with the ... Monitor sales performance and pricing across all product lines represented by TSI. * Actively ...
Balances hands-on sales, engineer relationship-building, and customer development with the ... Monitor sales performance and pricing across all product lines represented by TSI. * Actively ...
... TSI, Tapio, etc. • Coordinate testing from other Voith facilities and outside vendors. • ... Ability to interact effectively with customers, management team and service and sales personnel.
... TSI, Tapio, etc. • Coordinate testing from other Voith facilities and outside vendors. • ... Ability to interact effectively with customers, management team and service and sales personnel.
Tsi Customer Service information
What does a TSI Customer Service representative do?
A TSI Customer Service representative is responsible for assisting customers by answering their inquiries, resolving issues, and providing information about TSI's products or services. They handle communication through phone, email, or chat, and ensure customer satisfaction by addressing concerns promptly and professionally. Additionally, they may process orders, handle returns or complaints, and update customer records in the company's database.
What are some common challenges TSI Customer Service representatives face when assisting clients, and how can these be addressed?
TSI Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high call volumes, and resolving billing disputes. Success in this role requires patience, strong problem-solving skills, and effective communication. Utilizing the company's training resources, collaborating with team members, and staying updated on TSI's products and services can help representatives address these challenges efficiently while maintaining a positive customer experience.
What are the key skills and qualifications needed to thrive as a TSI Customer Service representative, and why are they important?
To excel as a TSI Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Microsoft Office is often required. Patience, active listening, and a positive attitude are crucial soft skills for effectively handling customer inquiries and complaints. These competencies ensure efficient issue resolution, high customer satisfaction, and contribute to the company's reputation and success.
What is the difference between Tsi Customer Service vs Tsi Technical Support?
| Aspect | Tsi Customer Service | Tsi Technical Support |
|---|---|---|
| Primary Role | Handling customer inquiries, providing product/service information, resolving basic issues | Diagnosing and resolving technical problems, troubleshooting hardware/software issues |
| Required Skills | Communication, customer service, product knowledge | Technical knowledge, problem-solving, troubleshooting skills |
| Work Environment | Call centers, customer service departments | Technical support centers, IT departments |
| Common Certifications | Customer service certifications, product-specific training | CompTIA A+, Network+, technical certifications |
While Tsi Customer Service focuses on assisting customers with general inquiries and product information, Tsi Technical Support involves diagnosing and resolving technical issues. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right career path within the industry.
Does TSI Customer Service offer remote positions?
TSI Customer Service positions are typically based in a call center environment, but some roles may offer remote or work-from-home options depending on the company's policies and the specific job requirements. Candidates should review the job postings for remote work eligibility or inquire directly with the employer.
What is TSI customer service?
TSI Customer Service involves assisting clients with product inquiries, troubleshooting issues, and providing support to ensure customer satisfaction. The role typically requires good communication skills, problem-solving abilities, and familiarity with customer service tools or software. It often involves working in a call center or support environment, sometimes with specific training or certifications.
What are popular job titles related to Tsi Customer Service jobs in Wisconsin?
For Tsi Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Tsi Customer Service jobs in Wisconsin look for?
The top searched job categories for Tsi Customer Service jobs in Wisconsin are:
$26 - $28/hr
Full-time
PTO
Re-posted 14 days ago
Job description
Ready to Take Your HVAC Career to the Next Level?
Looking for more stability, consistency, and a better work environment without leaving the HVAC industry? This is your opportunity to put your HVAC experience to work in a role that offers career growth, a steady 100% onsite environment, and the chance to make a real impact.
As part of a Temperature Systems Inc. (TSI), you’ll be the go-to resource for customers—providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional, friendly approach.
Reporting to the Inside Sales Manager, you’ll support a variety of customer service functions while building valuable experience across the business. You’ll also have the opportunity to assist with Counter Sales and/or Inside Sales responsibilities as needed, keeping your days dynamic and expanding your skill set.
If you’re ready to trade the unpredictability of the field for a stable role where your HVAC knowledge is valued and your career can grow, this could be the move you’ve been looking for!
Duties/Responsibilities:
- Receive incoming customer phone calls and walk in traffic.
- Prepare and enter orders.
- Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
- Research parts to stock new equipment.
- Provide solutions to customer requests, including research of the requests and suggest options to customers.
- Troubleshoot inventory and shipping problems.
- Follow up with vendors or purchasing department to monitor back orders to determine status.
- Coordinate delivery schedules between company and customer.
- Resolve customer complaints.
- Maintain working knowledge of product lines stocked by TSI.
- Proactively promote additional sales to customers.
- Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
- Responsible for after-hours calls on rotating schedule.
- Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
- Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.
- May assist other departments with special projects as needed.
- Open and willing to perform other duties as assigned.
Required Education and Experience:
- High School diploma or a general educational degree (GED)
- 1-2 years of experience in HVAC
- 1-2 years of experience in counter sales and/or customer service (call center experience preferred)
- Experience with Enterprise Resource Planning (ERP) software (bonus points for CSD experience!)
Required Skills/Abilities:
- Excellent communication, organization, customer service, problem solving and follow-through skills.
- Strong interpersonal skills to build long-term relationships with customers.
- Proficient in typing and data entry.
- Ability to balance a high volume of customer calls and emails.
- Experience working with Microsoft Office Suite products such as Outlook, Excel, etc. and SharePoint, OneDrive.
- Able to work in a fast-paced, varied/changing priority environment.
About TSI: Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself on being customer focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you’ll thrive with TSI!
Why Join Us?
✅ 100% Employee-Owned Company
Share in our success and help shape the future through our Employee Stock Ownership Plan (ESOP).
✅ Career Growth amp; Leadership Development
Take advantage of advancement opportunities within a supportive, family-oriented culture that invests in your success.
✅ Tuition Reimbursement Program
Continue your education and build new skills with financial support for your professional development.
✅ Exceptional Culture amp; Team Events
We work hard and celebrate together. Enjoy employee events such as baseball outings, chili cook-offs, ESOP competitions, and more.
✅ Work-Life Balance
Generous paid vacation, company holidays, and parental leave help you prioritize what matters most.
✅ Competitive Compensation amp; Benefits
Enjoy a comprehensive benefits package and competitive pay designed to reward your contributions.
Enjoy a comprehensive benefits package and competitive pay designed to reward your contributions.
TSI‘s service area covers northern Illinois, eastern Iowa, and the U.P. of Michigan with distribution centers based in Madison and Green Bay.
About Temperature Systems
Sourced by ZipRecruiter
Temperature Systems, Inc. has represented the finest product lines in the HVACR markets since 1947. We continue to strive to give our customers the most innovative products that are the finest and best value to serve the needs in the Heating, Air Conditioning and Refrigeration fields. We also provide the service, design, support and training for these products to make sure our customers are successful serving their customers. As an employee-owned company located in Green Bay and Madison, Wisconsin, each employee has a stake in being your distributor of choice. Whether it is design, sales, customer service or technical support, TSI’s friendly experienced staff is always there to help you.
Industry
Construction
Company size
51 - 200 Employees
Headquarters location
Madison, WI, US
Year founded
1980