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Tsi Customer Service Jobs in Colorado (NOW HIRING)

BTAS

Chief Engineer

Colorado Springs, CO · On-site

$188K - $191K/yr

Colorado Springs, CO REQUIRED SECURITY CLEARANCE: Active TSI with SCI eligibility POSITION TYPE ... Establishing and maintaining customer and contractor interfaces * Supporting integrated product ...

BTAS, Inc.

Chief Engineer

Colorado Springs, CO · On-site

$188K - $191K/yr

Active TSI with SCI eligibility POSITION TYPE/STANDARD WORK HOURS: Full time, 40 hours THE ... Establishing and maintaining customer and contractor interfaces * Supporting integrated product ...

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Tsi Customer Service information

What does a TSI Customer Service representative do?

A TSI Customer Service representative is responsible for assisting customers by answering their inquiries, resolving issues, and providing information about TSI's products or services. They handle communication through phone, email, or chat, and ensure customer satisfaction by addressing concerns promptly and professionally. Additionally, they may process orders, handle returns or complaints, and update customer records in the company's database.

What are some common challenges TSI Customer Service representatives face when assisting clients, and how can these be addressed?

TSI Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high call volumes, and resolving billing disputes. Success in this role requires patience, strong problem-solving skills, and effective communication. Utilizing the company's training resources, collaborating with team members, and staying updated on TSI's products and services can help representatives address these challenges efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a TSI Customer Service representative, and why are they important?

To excel as a TSI Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Microsoft Office is often required. Patience, active listening, and a positive attitude are crucial soft skills for effectively handling customer inquiries and complaints. These competencies ensure efficient issue resolution, high customer satisfaction, and contribute to the company's reputation and success.

What is the difference between Tsi Customer Service vs Tsi Technical Support?

AspectTsi Customer ServiceTsi Technical Support
Primary RoleHandling customer inquiries, providing product/service information, resolving basic issuesDiagnosing and resolving technical problems, troubleshooting hardware/software issues
Required SkillsCommunication, customer service, product knowledgeTechnical knowledge, problem-solving, troubleshooting skills
Work EnvironmentCall centers, customer service departmentsTechnical support centers, IT departments
Common CertificationsCustomer service certifications, product-specific trainingCompTIA A+, Network+, technical certifications

While Tsi Customer Service focuses on assisting customers with general inquiries and product information, Tsi Technical Support involves diagnosing and resolving technical issues. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

Does TSI Customer Service offer remote positions?

TSI Customer Service positions are typically based in a call center environment, but some roles may offer remote or work-from-home options depending on the company's policies and the specific job requirements. Candidates should review the job postings for remote work eligibility or inquire directly with the employer.

What is TSI customer service?

TSI Customer Service involves assisting clients with product inquiries, troubleshooting issues, and providing support to ensure customer satisfaction. The role typically requires good communication skills, problem-solving abilities, and familiarity with customer service tools or software. It often involves working in a call center or support environment, sometimes with specific training or certifications.

What are popular job titles related to Tsi Customer Service jobs in Colorado?

For Tsi Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Tsi Customer Service jobs in Colorado look for?

The top searched job categories for Tsi Customer Service jobs in Colorado are:

Tsi Customer Service jobs near you

Chief Engineer

BTAS

Colorado Springs, CO • On-site

$188K - $191K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

POSITION: Chief Engineer
LOCATION: Colorado Springs, CO
REQUIRED SECURITY CLEARANCE: Active TSI with SCI eligibility
POSITION TYPE/STANDARD WORK HOURS: Full time, 40 hours
THE OPPORTUNITY:
Upon award, BTAS will be filling potential openings for the Space Systems Command (SSC). SSC plays a critical role in advancing the United States's space capabilities, delivering cutting-edge solutions to protect and enhance national security. SSC/SZBC specializes in highly classified Space Domain Awareness (SDA) systems, Defensive and Offensive Space Control (DSC/OSC) capabilities, and space test range assets to support the Department of Defense’s (DoD) current and future operational needs.
As a leader in space technology, SSC/SZ-BC is responsible for the development, integration, testing, deployment, and sustainment of mission-critical systems spanning the entire acquisition life cycle. These efforts ensure the United States Space Force (USSF) and its mission partners maintain a strategic advantage in space operations. This position will support multiple SSC/SZ-BC programs, as well as other initiatives across the Space Force, Air Force, and allied organizations.
Join us in shaping the future of space operations and contributing to the defense of our nation’s space assets.
WHO WE ARE:
BTAS is a woman-owned small business founded in 1995, located near Wright-Patterson Air Force Base in Beavercreek, OH. We have earned national and regional awards in the Department of Defense for our proven IT, Engineering, and Program Management capabilities.
We are committed to working with exceptional quality and professionalism to deliver excellence to our customers, while providing our employees a stimulating and satisfying work environment as we collaborate with teammates to achieve common goals.
PRIMARY RESPONSIBILITIES:
  • Provide space acquisitions, engineering, operations, and technical support for all stages of the acquisition life cycle.
  • Support program acquisition efforts for advanced technology, future concept development, and integration activities.
  • Advise the government on cost, schedule, and performance matters.
  • Draft and revise Joint Capabilities Integrated Development System (JCIDS) and acquisition documents, ensuring compliance with the latest government guidance (e.g., MIL-STD). Documents include:
    • Initial Capability Documents, Interface Control Documents
    • Capability Development, Production, and Requirements Documents
    • Milestone documentation, Acquisition Strategies, and Analysis of Alternatives
    • Concept of Operations, Memorandums of Agreement/Understanding
    • Technical and Systems Requirement Documents, Defense Acquisition Board documentation
    • Technical Evaluations, System Specifications, enabling concepts, training material, briefings, white papers, reports, and analysis results
  • Provide draft technical and programmatic status reports on individual programs or the portfolio in coordination with the government program manager.
  • Identify and recommend acquisition process improvements and risk mitigation strategies.
  • Assist in building and maintaining a government risk program, including risk identification, process definition, and technical risk mitigation planning.
  • Maintain awareness of program schedules, monitor acquisition implementation, and report requirement shortfalls.
  • Correlate program execution data with baselines to update acquisition reports accurately.
  • Advise the government program manager on technical engagements, including:
    • Technical interchange meetings, design reviews, program conferences, video teleconferences, telecons, working groups, and informational meetings
    • Establishing and maintaining customer and contractor interfaces
    • Supporting integrated product teams and working groups
  • Provide technical and operational insight for mission protection, operations, and mission data assessments.
  • Recommend solutions for technical anomalies and support impact analysis, audits, compliance inspections, and readiness reviews.
  • Support ongoing and new Command and Control (C2) efforts and integrate them into the classified portfolio.
  • Act as a liaison between Space C2, Enterprise Ground Services (EGS), and classified program offices to ensure seamless integration.
  • Advise and assist the government on test and operations, including:
    • Test documents, planning, events, requirements, and data for Developmental and Operational Testing
    • System-level test integration and activities coordination
  • Provide analytical and operational engineering support for developmental and operational units.
  • Support operational mission planning, mission protection, and anomaly engineering.
  • Assist with data and signal collection, processing, storage, archiving, and analysis for testing, operations, and future concept developments.
  • Support post-mission analysis and reporting on plan versus execution results.
MINIMUM QUALIFICATIONS:
  • Expert in highly classified space control space, ground, and C2 systems (concepts, development, build, and test)
  • Expert in maturing technologies through all TRL levels
  • Expert in architecture and technical requirements development
  • Highly knowledgeable in space situational awareness architecture development and capability limitations
  • Expert in systems engineering and program management focused on development, testing, and employing information operations, space, and airborne systems
  • Expert in space system design, development, integration, test, and operations
  • Expert in multiple space control-related technologies, including but not limited to optical sensors, radar, electronic support, signals intelligence, and communications
  • Highly knowledgeable in space control mission area
  • Demonstrates ability to develop, update, and coordinate ACAT-like program documentation
  • Highly knowledgeable in ground system design, development, integration, test, and operations
  • Demonstrates ability to organize and conduct system level technical design reviews and audits
  • Position must be an SME Recognized Industry Leader
  • BA/BS degree required
SUPERVISORY RESPONSIBILITIES:
This position does not supervise the work of others.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment.
PHYSICAL DEMANDS:
Must be able to operate a computer and other standard office equipment. Must be able to remain in a stationary position, 80%.
TRAVEL:
Little if any travel is required
OTHER DUTIES: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and/or activities may change at any time with or without notice.
COMPENSATION / SALARY RANGE:
BTAS adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
SALARY RANGE: $188,000 - $191,000 Annual Salary
BTAS BENEFITS:
A comprehensive benefits program, including paid time off, federal holidays, health coverage, 401K plan with generous company match is offered to all full-time employees.
AAP / EEO STATEMENT:
BTAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
BTAS is an E-Verify program participant.
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About BTAS

Sourced by ZipRecruiter

Industry

Real estate

Company size

51 - 200 Employees

Headquarters location

Dayton, OH, US

Year founded

1995

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