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Tsi Customer Service Jobs in Spring, TX (NOW HIRING)

Halma plc

Customer Care Manager

Houston, TX · On-site

The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support.

Halma plc

Customer Care Specialist

Houston, TX · On-site

$16.25 - $21.50/hr

... added services such as repairs and maintenance programs * Develop customer surveys to assess ... Apply General TSI Quality Management System (QMS), Good Documentation Practices (GDP), Good ...

New

Halma plc

Customer Care Specialist

Houston, TX · On-site

$16.25 - $21.50/hr

... added services such as repairs and maintenance programs * Develop customer surveys to assess ... Apply General TSI Quality Management System (QMS), Good Documentation Practices (GDP), Good ...

New

Lone Star College

Part-Time Advisor I

Kingwood, TX · On-site

Advising includes TSI regulations, course prerequisites, co-requisites and career advising ... High level of customer service * Excellent communication and organizational skills * Strong ...

All JobsTsi Customer Service JobsTsi Customer Service Jobs in Spring, TX

Tsi Customer Service information

See Spring, TX salary details

$8

$16

$23

How much do tsi customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tsi customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What does a TSI Customer Service representative do?

A TSI Customer Service representative is responsible for assisting customers by answering their inquiries, resolving issues, and providing information about TSI's products or services. They handle communication through phone, email, or chat, and ensure customer satisfaction by addressing concerns promptly and professionally. Additionally, they may process orders, handle returns or complaints, and update customer records in the company's database.

What are some common challenges TSI Customer Service representatives face when assisting clients, and how can these be addressed?

TSI Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high call volumes, and resolving billing disputes. Success in this role requires patience, strong problem-solving skills, and effective communication. Utilizing the company's training resources, collaborating with team members, and staying updated on TSI's products and services can help representatives address these challenges efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a TSI Customer Service representative, and why are they important?

To excel as a TSI Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Microsoft Office is often required. Patience, active listening, and a positive attitude are crucial soft skills for effectively handling customer inquiries and complaints. These competencies ensure efficient issue resolution, high customer satisfaction, and contribute to the company's reputation and success.

What is the difference between Tsi Customer Service vs Tsi Technical Support?

AspectTsi Customer ServiceTsi Technical Support
Primary RoleHandling customer inquiries, providing product/service information, resolving basic issuesDiagnosing and resolving technical problems, troubleshooting hardware/software issues
Required SkillsCommunication, customer service, product knowledgeTechnical knowledge, problem-solving, troubleshooting skills
Work EnvironmentCall centers, customer service departmentsTechnical support centers, IT departments
Common CertificationsCustomer service certifications, product-specific trainingCompTIA A+, Network+, technical certifications

While Tsi Customer Service focuses on assisting customers with general inquiries and product information, Tsi Technical Support involves diagnosing and resolving technical issues. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

Does TSI Customer Service offer remote positions?

TSI Customer Service positions are typically based in a call center environment, but some roles may offer remote or work-from-home options depending on the company's policies and the specific job requirements. Candidates should review the job postings for remote work eligibility or inquire directly with the employer.

What is TSI customer service?

TSI Customer Service involves assisting clients with product inquiries, troubleshooting issues, and providing support to ensure customer satisfaction. The role typically requires good communication skills, problem-solving abilities, and familiarity with customer service tools or software. It often involves working in a call center or support environment, sometimes with specific training or certifications.

What are popular job titles related to Tsi Customer Service jobs in Spring, TX?

For Tsi Customer Service jobs in Spring, TX, the most frequently searched job titles are:

What cities near Spring, TX are hiring for Tsi Customer Service jobs?

Cities near Spring, TX with the most Tsi Customer Service job openings:

Tsi Customer Service jobs near you

Customer Care Manager

Halma plc

Houston, TX • On-site

Full-time

Re-posted 15 days ago

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.
Company Description:
TeDan Surgical Innovations (TSI) designs and manufactures specialty surgical products for use in orthopedic, neuro, thoracic and spine surgeries.
TSI was founded in 2006 with the goal to innovate and address evolving retraction techniques in spine surgery. We have successfully addressed the need for minimally invasive, posterior, lateral and anterior surgical approaches to the spine, and have introduced access instrumentation for neurological, orthopedic and cardiothoracic procedures. We commit to providing innovative, high-quality surgical access systems designed to optimize exposure and improve the surgeon experience.
Job Summary:
The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support. This role functions as the primary bridge between customers, sales, and operations, with direct impact on customer satisfaction, order accuracy, and revenue execution. This role is responsible for delivering a best-in-class customer experience while ensuring operational excellence, regulatory compliance, and strong alignment with sales, supply chain, and commercial strategy.
Duties/Essential Job Functions:
Customer Experience & Lifecycle Ownership
  • Own the full customer experience across pre-sale, order execution, and post-sale support
  • Ensure timely resolution of inquiries, complaints, and product-related issues
  • Deliver consistent, proactive communication across all customer segments
  • Establish structured feedback loops to inform product, operations, and commercial teams
  • Supervise the daily operations of the customer service department
  • Set customer satisfaction goals and work with the team to meet them on a consistent basis
  • Assist in resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identify and assess customers' needs to achieve satisfaction

Team Leadership & Capability Development
  • Lead, coach, and develop customer service and sales support teams
  • Build deep product and process knowledge across the team
  • Establish a high-performance, customer-first culture focused on accountability and responsiveness

Operational Excellence & Process Management
  • Optimize quoting, order management, and fulfillment workflows
  • Ensure accuracy and completeness of all customer records in ERP/CRM systems
  • Drive implementation of scalable tools, automation, and process improvements

Regulatory, Quality & Compliance
  • Ensure adherence to all applicable quality system and documentation requirements
  • Support proper intake, documentation, and routing of customer complaints and product feedback
  • Maintain high standards of data integrity, audit readiness, and process compliance

Commercial Support & Field Enablement
  • Partner with sales leadership to support distributors, direct customers, and field teams
  • Improve order conversion, response quality, and customer responsiveness
  • Support onboarding and enablement of distribution partners and new sales representatives
  • Identify opportunities to increase customer value through service and product engagement

Cross-Functional Collaboration
  • Coordinate closely with sales, marketing, operations, and supply chain teams
  • Ensure seamless handoffs and alignment on customer commitments
  • Provide insights on customer needs, market trends, and service performance

Experience/Skills:
  • 5+ years of customer service or inside sales leadership experience
  • Experience in a B2B, medical device or manufacturing environment
  • Strong understanding of order management and customer workflows
  • Experience with ERP/CRM systems
  • Proven ability to lead teams and improve performance
  • Experience in medical device or regulated industries
  • Technical product experience or ability to learn complex product lines
  • Strong cross-functional collaboration experience
  • Proven leadership of customer service or inside sales teams in a B2B environment
  • Experience managing end-to-end customer operations (order-to-cash lifecycle)
  • Background in complex or technical product environments (medical device or similar preferred)
  • Strong ERP/CRM experience with demonstrated process improvement capability
  • Track record of cross-functional collaboration with sales and operations teams
  • Computer literate in various software applications
  • Ability to multi-task, prioritize and manage time effectively
  • Communication:
  • Ability to internally and externally discuss and clearly define issues and independently develop course of action/plans
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Interpersonal: Ability to cooperate and support team members and ability to coordinate interdepartmental activities and to resolve individual conflicts and issues
  • Teamwork: Pursue trust for each team member. Seek and deliver honest feedback to all team members. Committed and accountable to achieving team goals.

Education & Experience:
  • Bachelor's degree preferred; not required with relevant experience
  • Strong preference for candidates with experience in B2B, manufacturing, or regulated environments
  • Demonstrated track record of leading customer service or customer operations teams and improving performance required

Physical Requirements:
  • Business casual attire
  • Occasionally requires attending corporate functions
  • Occasionally may require travel (5-10%)
  • In-office position

Reports to Chief Commercial Officer
#TSI
#LI-TB3
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