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Train Station Agent Jobs (NOW HIRING)

Brightline

Guest Service Agent- AVE Station

Aventura, FL · On-site

$20/hr

Guest Service Agent As a Guest Service Agent at Brightline's station, you will be responsible for ... and train features. * Own each Guest interaction: Be authentic, avoid jargon, resolve concerns ...

Chart Industries

  • Life

  • Retirement

  • PTO

Establish and manage agent networks where required. * Understand customer requirements and ensure ... Company shuttle service from Černý Most metro station / Mstětice train station * Start date ...

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Train Station Agent information

What are the key skills and qualifications needed to thrive as a train station agent?

To thrive as a Train Station Agent, you need strong customer service skills, attention to detail, and usually a high school diploma or equivalent. Familiarity with ticketing systems, scheduling software, public address systems, and sometimes basic security procedures is typically required. Excellent communication, problem-solving abilities, and the ability to stay calm under pressure help agents excel in assisting passengers and managing station operations. These skills ensure efficient, safe, and positive experiences for travelers while maintaining smooth station functionality.

What is a train station agent?

Train station agents are employees who work at railway stations to assist passengers with ticketing, information, and general inquiries. They help ensure the smooth operation of the station by managing ticket sales, providing directions, announcing train arrivals and departures, and addressing customer needs. These agents often handle lost and found services, resolve passenger issues, and may assist with crowd control during busy times. Their role is essential in creating a safe, efficient, and pleasant experience for travelers.

What are some common challenges faced by train station agents, and how can applicants prepare for them?

Train Station Agents often manage a busy and dynamic environment, dealing with large volumes of passengers, unexpected delays, and occasional customer conflicts. Applicants should be prepared to handle stress, multitask efficiently, and communicate clearly with both travelers and team members. Familiarity with ticketing systems, conflict resolution techniques, and a customer-first attitude can help overcome these challenges and ensure smooth station operations.

What do you need to work at a train station?

To work as a train station agent, you typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer service tasks. Some positions may require background checks, training on ticketing systems, and familiarity with safety procedures. Physical stamina and the ability to work flexible hours are also important.

What is the difference between Train Station Agent vs Ticket Agent?

AspectTrain Station AgentTicket Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentTrain stations, customer service countersTicket counters, transportation hubs
Employer & IndustryRailroads, transit agenciesAirlines, transit companies
Job FunctionsAssist passengers, sell tickets, provide informationSell tickets, check reservations, assist travelers

Both roles involve customer service and ticketing in transportation settings, often requiring similar credentials. A Train Station Agent typically works at train stations handling passenger assistance and ticket sales, while a Ticket Agent may work across various transportation modes like airlines or buses. The main difference lies in the specific industry and the type of transportation service provided.

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Train Station Agent jobs near you
Infographic showing various Train Station Agent job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Hotel Front Desk Agent - Pt

Doubletree by Hilton Atlanta Perimeter Dunwoody

Atlanta, GA

$14 - $17.75/hr

Part-time

Re-posted 14 days ago

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Handle customer complaints as necessary
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations

About Company

Located off I-285, our hotel is two miles from Perimeter Mall and the Dunwoody MARTA train station with access to downtown Atlanta. Oglethorpe University is a ten-minute drive from us. UPS Headquarters and Truist Park are 20 minutes away.