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Toyota Service Bdc Jobs (NOW HIRING)

Toyota of Olympia

Service BDC Manager

Tumwater, WA · On-site

$25 - $35/hr

About Toyota of Olympia Toyota of Olympia is a premier Toyota dealership committed to providing ... Service BDC Manager Toyota of Olympia | Tumwater, WA Toyota of Olympia is seeking an experienced ...

Toyota/Lexus of Knoxville

Toyota Service BDC

Knoxville, TN · On-site

$14.25 - $19/hr

Toyota Service Business Development Center is looking for a team member that can continually demonstrate professional and inter-personal skills with customers, vendors and co-workers which ultimately ...

Toyota/Lexus of Knoxville

Toyota Service BDC

Knoxville, TN · On-site

$14.25 - $19/hr

Toyota Service Business Development Center is looking for a team member that can continually demonstrate professional and inter-personal skills with customers, vendors and co-workers which ultimately ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Knowledge of Toyota and/or CDJR service operations a plus * Able to collaborate with Service and ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.50 - $18/hr

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN

$13.50 - $18/hr

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.50 - $18/hr

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.25 - $17.75/hr

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make ...

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Toyota Service Bdc information

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How much do toyota service bdc jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for toyota service bdc in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a Toyota Service BDC representative?

Toyota Service BDC (Business Development Center) representatives are professionals who handle inbound and outbound calls, emails, and online inquiries for a Toyota dealership’s service department. Their primary role is to schedule service appointments, follow up with customers, and ensure a high level of customer satisfaction. They act as a bridge between the customers and the service technicians, providing information about maintenance, repairs, and promotional offers. Additionally, they help increase service department efficiency by managing the flow of appointments and improving customer retention.

What skills and qualifications are needed to thrive as a Toyota Service BDC representative?

To thrive as a Toyota Service BDC Representative, you need strong customer service abilities, excellent phone communication skills, and familiarity with automotive service processes, often supported by a high school diploma or equivalent. Proficiency in customer relationship management (CRM) software, scheduling systems, and dealership management tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to multitask help individuals excel in this customer-facing role. These skills are crucial for building customer trust, efficiently coordinating service appointments, and ensuring a positive dealership experience.

What are the main challenges faced by a Toyota Service BDC representative, and how can they be managed?

A Toyota Service BDC representative often manages a high volume of inbound and outbound calls, scheduling service appointments, and following up with customers. One of the main challenges is balancing efficiency with excellent customer service, especially during busy periods. To succeed, representatives should prioritize organization, utilize dealership CRM systems effectively, and maintain clear communication with both customers and service advisors. Embracing teamwork and staying updated on Toyota service processes can also help overcome daily challenges and provide a satisfying experience for both customers and coworkers.

What is the difference between Toyota Service Bdc vs Toyota Service Advisor?

AspectToyota Service BdcToyota Service Advisor
Primary RoleHandles inbound customer calls, schedules appointments, and manages customer communication for service departments.Greets customers, discusses vehicle issues, and recommends services during in-person visits.
Required SkillsCustomer service, communication, scheduling software proficiency.Customer interaction, product knowledge, sales skills.
Work EnvironmentCall center or dealership service department, primarily remote or desk-based.Dealership showroom and service area, face-to-face interaction.

While both roles support the dealership's service operations, Toyota Service Bdc focuses on inbound communication and appointment scheduling, whereas Toyota Service Advisor interacts directly with customers to assess vehicle needs and recommend services. Both positions require strong customer service skills and familiarity with dealership processes, but their daily tasks and work environments differ significantly.

Is being a Toyota Service Bdc a good job?

A Toyota Service BDC (Business Development Center) representative typically handles customer inquiries, appointment scheduling, and follow-up communications. The role can offer steady hours, customer service experience, and opportunities for advancement, but job satisfaction depends on the work environment and individual preferences.
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What states have the most Toyota Service Bdc jobs?

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Toyota Service Bdc jobs near you
Infographic showing various Toyota Service Bdc job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Service BDC Manager

Toyota of Olympia

Tumwater, WA • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

About Toyota of Olympia
Toyota of Olympia is a premier Toyota dealership committed to providing exceptional automotive experiences to our customers. With a reputation for excellence in customer service and a wide range of high-quality vehicles, we take pride in our commitment to meeting and exceeding customer expectations. As part of our dynamic team, you will contribute to the success of our dealership and play a key role in delivering a seamless and positive experience for our valued customers.
Service BDC Manager
Toyota of Olympia | Tumwater, WA
Toyota of Olympia is seeking an experienced, driven, and people-focused Service BDC Manager to lead our Service Business Development Center team.
This is a leadership role for someone who understands that a high-performing BDC is not simply about answering phones and setting appointments - it is about creating an exceptional customer experience, building strong processes, driving accountability, maximizing service retention, and developing a team culture focused on consistency and results.
We are looking for someone who can lead from the front, coach effectively, hold high standards, and help drive continued growth in one of the region's busiest Toyota service departments.
What You'll Do
  • Lead, coach, and develop the Service BDC team to maximize performance, appointment show rates, customer satisfaction, and retention
  • Oversee daily operations of the Service BDC department including inbound calls, outbound follow-up, appointment scheduling, campaigns, and customer communication
  • Monitor KPIs, conversion metrics, appointment effectiveness, and team productivity
  • Ensure a high level of professionalism, responsiveness, and consistency in all customer interactions
  • Work closely with Service Advisors, Service Managers, and leadership to improve communication, workflow, and customer experience
  • Develop processes and accountability systems that support efficiency and long-term growth
  • Train, mentor, and motivate team members while maintaining high performance standards
  • Help create a positive, energetic, accountable culture within the department
  • Identify opportunities to improve customer retention, service traffic, and operational effectiveness
  • Assist in hiring, onboarding, and performance management of BDC team members

The Right Person For This Role
The ideal candidate is highly organized, performance-driven, emotionally intelligent, and capable of balancing leadership with accountability.
This role requires someone who:
  • Leads with confidence, professionalism, and consistency
  • Understands how to motivate and develop people
  • Thrives in a fast-paced, high-volume environment
  • Is highly process-oriented while still maintaining a strong customer focus
  • Knows how to hold a team accountable without creating negativity
  • Communicates effectively across departments and leadership levels
  • Can analyze performance metrics and turn data into action
  • Brings energy, urgency, and strong follow-through to the role
  • Understands the importance of both customer experience and operational efficiency

Qualifications
  • Previous automotive Service BDC leadership or management experience required
  • Strong understanding of dealership service operations and appointment processes
  • Proven experience leading teams and driving performance
  • Excellent communication, coaching, and interpersonal skills
  • Strong organizational, multitasking, and problem-solving abilities
  • Experience with CRM systems, scheduling platforms, and dealership software
  • Reynolds & Reynolds experience preferred
  • Toyota dealership experience strongly preferred
  • Ability to work collaboratively in a team-focused environment
  • Professional demeanor with strong accountability and leadership presence

Why Toyota of Olympia
  • High-volume Toyota dealership with strong growth and customer retention
  • State-of-the-art facility and service department
  • Supportive leadership team and team-oriented culture
  • Medical, dental, vision, life insurance, and 401(k)
  • Paid vacation and holidays
  • $25.00 - $35.00 / hour DOE
  • Employee vehicle purchase program
  • Ongoing opportunities for growth and development
  • A culture focused on customer experience, accountability, and continuous improvement

Schedule
This is a full-time, in-person leadership role based at Toyota of Olympia in Tumwater, WA. Flexibility with schedule, including occasional evenings or weekends, may be required based on business needs.
Apply Today
If you are a strong leader who understands how to build teams, create accountability, and deliver an exceptional customer experience while driving results - we would love to hear from you.

Apply