Title Operations Manager Jobs in Florida (NOW HIRING)

Lennar Title is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life.

At Lennar Title, you'll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services.

The Division Manager is responsible for managing the production of employees but in addition acts as a function operations manager. The role will also be responsible for operational functions related to providing title services to customers as well as partnering with and acting as a liaison between mortgage and builder to ensure that compliance, policy adherence, production goals, and timelines are met. The Division Manager will also ensure employee conformance to established practices and proper training of staff.

Your Responsibilities on the Team

• Manages work activities and operations of a functional area or department that supports the title process
• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
• Acts as a liaison with Escrow/Division managers and leaders of other functions/operations/business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
• May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/quality of output; in smaller locations, may manage a wider range of vendors including office management providers
• Track and monitor expenses; role may include office management -type duties
• Extensive experience in the title and escrow industry including residential, commercial, subdivision, and exchanges. Excellent supervisory skills. Professional communication skills. Computer skills. Prior management experience required College level management courses helpful.
• Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends.
• Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion.
• Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals
• Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules and budgets
• Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports
• Regularly reviews quality of work and may spot check complete escrow files to insure adherence to customer request as well as to company policies and procedures.
• Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc.
• Strong process skills required; detail oriented
• Strong computer skills and knowledge of company operating systems/applications
• Strong problem-solving and customer service skills
• Ability to lead/sought out for advice
• Able to manage competing priorities
• Successful track record designing, developing, and executing complex projects.
• Can influence the thinking of, or gain acceptance from others in sensitive situations using influence.
• Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.

Your Toolbox

• Bachelors degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

During the course of your employment, you may be required to use, download, or access certain Company-approved tools, programs, applications, or systems. These resources may include, but are not limited to, applications designed for customer engagement, operational efficiency, data analysis, Artificial Intelligence (AI) tools, and other business functions.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.